Terminologia e especificações do contrato para opções de ações e opções de índice no nse

FAQs: Negociação de futuros e opções na Índia.
Com a saída de badla do próximo mês, o mercado de ações verá a introdução de opções e futuros em grande forma. Para investidores que têm dificuldade em entender as terminologias associadas a opções e futuros, bem como seus modos de trabalho, seguem algumas explicações lúcidas.
Uma opção é um contrato, que dá ao comprador (detentor) o direito, mas não a obrigação, de comprar ou vender quantidade especificada dos ativos subjacentes, a um preço específico (greve) em ou antes de um prazo especificado (data de validade).
Subjacente - O título / ativo específico no qual um contrato de opções é baseado.
Quando o titular de uma opção exerce o seu direito de comprar / vender, é atribuído ao vendedor de uma opção selecionada aleatoriamente a obrigação de honrar o contrato subjacente, e este processo é denominado como Cessão.
Uma opção de estilo americano é aquela que pode ser exercida pelo comprador antes ou na data de expiração, ou seja, a qualquer momento entre o dia da compra da opção e o dia do seu vencimento.
Uma opção de compra dá ao titular (comprador / comprador longo), o direito de comprar a quantidade especificada do ativo subjacente ao preço de exercício na data de vencimento ou antes dela.
Uma opção de colocação dá ao titular (comprador / um que é comprador longo), o direito de vender a quantidade especificada do ativo subjacente ao preço de exercício em ou antes de um prazo de validade.
Uma posição de opção de compra coberta por uma posição oposta no instrumento subjacente (por exemplo, ações, commodities, etc.) é chamada de chamada coberta.
O valor intrínseco de uma opção é definido como o valor pelo qual uma opção é in-the-money ou o valor de exercício imediato da opção quando a posição subjacente é marcada para o mercado.
O valor do tempo é a opção do valor que os compradores estão dispostos a pagar pela possibilidade de a opção se tornar rentável antes do vencimento devido à mudança favorável no preço do subjacente. Uma opção perde seu valor de tempo quando sua data de expiração se aproxima. No vencimento, uma opção vale apenas o valor intrínseco. O valor do tempo não pode ser negativo.
Existem dois tipos de fatores que afetam o valor do prêmio da opção:
Os modelos de preços de opção teórica são usados ​​pelos comerciantes de opções para calcular o valor justo de uma opção com base nos fatores de influência mencionados anteriormente.
Opções Premium não é corrigido pelo Exchange. O valor justo / preço teórico de uma opção pode ser conhecido com a ajuda de modelos de precificação e, dependendo das condições de mercado, o preço é determinado por ofertas e ofertas competitivas no ambiente de negociação.
O preço de uma Opção depende de certos fatores, como preço e volatilidade do subjacente, prazo para expirar etc. A opção Gregos são as ferramentas que medem a sensibilidade do preço da opção aos fatores mencionados acima.
Uma calculadora de opções é uma ferramenta para calcular o preço de uma opção com base em vários fatores de influência, como o preço do subjacente e sua volatilidade, o tempo até a expiração, taxa de juros livre de risco, etc.
Instituições de desenvolvimento, fundos mútuos, IFs, FIIs, corretores, participantes de varejo são os jogadores prováveis ​​no mercado de opções.
Além de oferecer flexibilidade ao comprador na forma de direito de comprar ou vender, a grande vantagem das opções é a sua versatilidade. Eles podem ser tão conservadores ou tão especulativos quanto a própria estratégia de investimento.
Alta alavancagem, como investindo pequena quantidade de capital (em forma de prêmio), pode-se ter exposição no ativo subjacente de valor muito maior.
Se você antecipa um certo movimento direcional no preço de uma ação, o direito de comprar ou vender essas ações a um preço predeterminado, por um período de tempo específico, pode oferecer uma atraente oportunidade de investimento.
Opção é um contrato que tem um valor de mercado como qualquer outra mercadoria negociável. Uma vez que uma opção é comprada, existem as seguintes alternativas que um titular de opção possui:
O risco / perda de um comprador de uma opção é limitado ao prêmio que ele pagou.
O risco de um gravador de opções é ilimitado, onde seus ganhos são limitados aos prêmios ganhos. Quando uma chamada de entrega física descoberta for exercida, o escritor terá que comprar o ativo subjacente e sua perda será o excesso do preço de compra sobre o preço de exercício da chamada reduzido pelo prêmio recebido por redigir a chamada.
A escrita de opções é um trabalho especializado que é adequado apenas para o investidor experiente que entende os riscos, tem capacidade financeira e possui ativos líquidos suficientes para atender aos requisitos de margem aplicáveis. O risco de ser um lançador de opções pode ser reduzido pela compra de outras opções sobre o mesmo ativo subjacente, assumindo assim uma posição de spread ou adquirindo outros tipos de posições de hedge nas opções / futuros e outros mercados correlatos.
No mercado indiano de Derivativos, o Sebi não criou nenhuma categoria específica de escritores de opções. Qualquer participante do mercado pode escrever opções. No entanto, os requisitos de margem são rigorosos para os gravadores de opções.
As Opções do Índice de Ações são opções em que o ativo subjacente é um Índice de Ações para, e. Opções no S & P 500 Index / Opções no BSE Sensex etc.
As opções de índice permitem que os investidores ganhem exposição a um mercado amplo, com uma decisão de negociação e freqüentemente com uma transação. Para obter o mesmo nível de diversificação utilizando ações individuais ou opções individuais de equidade, seriam necessárias muitas decisões e negócios.
Opções de índice são eficazes o suficiente para atrair um amplo espectro de usuários, de investidores conservadores a traders de mercado de ações mais agressivos.
Contratos de opções em que o ativo subjacente é um estoque de capital, são denominados como Opções em ações. Eles são em grande parte opções de estilo americano em dinheiro liquidado ou liquidado por entrega física.
As opções podem oferecer ao investidor a flexibilidade necessária para inúmeras situações de investimento. Um investidor pode criar uma posição de hedge ou totalmente especulativa, por meio de várias estratégias que refletem sua tolerância ao risco.
As opções de ações negociadas em bolsa não são emitidas pelas empresas que as baseiam. As empresas não têm voz na seleção do patrimônio subjacente para as opções.
O detentor dos contratos de opções de ações não possui nenhum dos direitos que os detentores de ações de patrimônio têm - como direito a voto e direito a receber bônus, dividendos etc. Para obter esses direitos, o detentor de uma opção de compra deve exercer seu contrato e aceitar as ações de capital subjacentes.
Os títulos de antecipação de ações de longo prazo (Leaps) são opções de compra e venda de longo prazo em ações ordinárias ou ADRs.
Derivativos com payoffs mais complicados do que os calls e puts padrão europeus ou americanos são chamados de Opções Exóticas. Alguns dos exemplos de opções exóticas são como abaixo:
As opções Over-The-Counter são aquelas negociadas diretamente entre as contrapartes e são completamente flexíveis e personalizadas. Existe alguma padronização para facilitar a negociação nos mercados mais movimentados, mas os detalhes precisos de cada transação são livremente negociáveis ​​entre comprador e vendedor.
Como ações, opções e contratos futuros também são negociados em qualquer bolsa. Na Bolsa de Valores de Bombaim, as ações são negociadas no sistema BSE On Line Trading (BOLT) e as opções e futuros são negociadas no Sistema de Negociação e Liquidação de Derivativos (DTSS).
O subjacente para as opções do índice é o BSE 30 Sensex, que é o índice de referência dos mercados de capital indiano, composto por 30 scrips.
As primeiras opções de índice da BSE são baseadas no BSE 30 Sensex. As opções do Sensex seriam de estilo europeu de opções, ou seja, as opções seriam exercidas apenas no dia do vencimento.
Análise específica de portfólio de risco (SPAN) é um sistema de gerenciamento de risco reconhecido mundialmente desenvolvido pela Chicago Mercantile Exchange (CME). É um sistema de cálculo de margem baseado em carteira adotado por todas as principais Bolsas de Derivativos.
O SPAN identifica o risco global em uma carteira completa de futuros e opções, ao mesmo tempo em que reconhece as exposições únicas associadas a relacionamentos de risco inter-mês e inter-mercadorias.
O PC-SPAN é um programa fácil de usar para PC's que calcula os requisitos de margem de SPAN no final dos membros. Como o PC SPAN funciona:
A cada dia útil, a troca gera um arquivo de parâmetros de risco (parâmetros definidos pela troca) que pode ser baixado pelo membro.
Seria adotado um modelo de marketing baseado em portfólio (SPAN), que terá uma visão integrada do risco envolvido na carteira de cada cliente individual, composto por suas posições em todo o contrato derivado negociado no Segmento de Derivados.
No Exercício de uma Opção por um Titular de Opção, o software de negociação atribuirá a opção exercida ao lançador de opções aleatoriamente com base em um algoritmo especificado.
Um investidor tem que se registrar com um corretor que é membro do Segmento de Derivativos da BSE.
A bolsa está conduzindo programas gratuitos de conscientização de futuros e opções para corretores membros e seus clientes. Isso será realizado em todo o país para alcançar os investidores em geral.
Investimento a Longo Prazo.
Multiplique seu capital investindo.
tendências de longo prazo.
Ações Multi Bagger.
Crie riqueza para você.
rapidamente identificando mudanças nas tendências, acompanhando a tendência.
reserva de lucros no final da tendência.
Capture balanços de preços breves.
estoques de tendência em movimento rápido.
volatilidade de preços intra-dia das ações mais ativas em ambos.
BULLISH & amp; BEARISH Mercados.
gerar um fluxo constante de renda diária.
Futures Day Trading.
lucros máximos todos os dias.
contrato de futuros de alta liquidez.
• Uso deste site e / ou produtos e amp; Os serviços oferecidos por nós indicam sua aceitação de nosso aviso legal.
• Isenção de responsabilidade: Futuros, opção & amp; negociação de ações é uma atividade de alto risco. Qualquer ação que você escolher para levar nos mercados é totalmente sua própria responsabilidade. TradersEdgeIndia não será responsável por quaisquer danos, diretos ou indiretos, conseqüenciais ou incidentais ou perda decorrentes do uso dessas informações. Esta informação não é uma oferta de venda nem uma solicitação para comprar qualquer um dos títulos aqui mencionados. Os escritores podem ou não estar negociando os valores mobiliários mencionados.
• Todos os nomes ou produtos mencionados são marcas comerciais ou marcas registradas de seus respectivos proprietários.

Terminologia e especificações do contrato para opções de ações e opções de índice em nse
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Este 350 bloco pequeno Chevy em um gramado mais é louco! Por que colocar um V8 em um cortador de grama? Bem, porque não?! Ouça esta coisa & # 8230;
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Repower Your Scag Exmark Toro Lesco Caminhe atrás do cortador com um novo motor.
Primavera é aqui! Tempo de ajuste para o seu equipamento!
Postos de gasolina que vendem 100% de gasolina & # 8211; Sem etanol.
Especial Pré-Temporada: 50% de Desconto em Todas as Lâminas de Corte com Serviço Completo!
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A MowerPartsZone acaba de anunciar a abertura de sua loja de varejo em 7130 Oak Ridge Highway, em Knoxville, TN. Eles estão localizados no antigo local da ProGreen Plus.
A MowerPartsZone tem uma linha completa de peças, incluindo carburadores, pneus, baterias, correias, pás, acionadores de partida, cordas de fixação, embreagens de tomada de força e muito mais. Temos peças para TODAS AS MARCAS de equipamentos de energia, incluindo Craftsman, John Deere, Cadet Cub, Honda, Troy Bilt, Murray, Snapper além de marcas comerciais como Scag e Exmark. Temos peças de motor para Briggs e Stratton, Tecumseh, Kohler, Honda, Kawasaki.
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Toro Sulky Velky apenas $ 289 frete grátis!
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NOVO Mower sulky / velky para os cortadores comerciais da Toro. Compre agora e aproveite nossas promoções especiais de verão!
Bloqueios em um & # 8220; levantado & # 8221; posição de armazenamento sem anexos extras.
Guarnições de graxa protegidas.
Construção em aço resistente.
Pinos de liberação rápida.
Facilmente anexa em minutos para a maioria dos cortadores comerciais de tamanho médio.
Suporte de pivô vertical patenteado com rolamentos de rolos de aço.
Parafusos diretamente para a maioria dos cortadores comerciais.
Acabamento em pó durável.
Plataforma de pé extra larga.
Garantia limitada de dois anos.
Adapta-se à Exmark, Lesco, John Deere, Scag, Toro e a maioria dos outros cortadores de relva comerciais.
Não importa como você diz "velky, sulky, velkie, ou sulkie", ProGreen Plus tem a melhor seleção de sulky e velkeys ao redor!
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Chevy 350 pequeno bloco em Murray Lawn Mower!
Bloco pequeno insano de Chevy 350 em Murray Riding Lawn Mower!
Este 350 bloco pequeno Chevy em um gramado mais é louco! Por que colocar um V8 em um cortador de grama? Bem, porque não?! Ouça esta coisa & # 8230;
Repower Your Scag Exmark Toro Lesco Caminhe atrás do cortador com um novo motor.
Troque sua Kawasaki por um novo motor.
Repower seu Scag, Exmark, Gravely, Toro, Lesco, ou outro cortador de caminhada comercial atrás com um novo motor Briggs and Stratton 17,5 cavalos de potência.
Este é um ótimo mecanismo de substituição para muitos & # 8230;
Primavera é aqui! Tempo de ajuste para o seu equipamento!
A primavera está chegando em Knoxville! Nossa loja de varejo e oficina estão em plena explosão para a temporada!
Obtenha seu equipamento no início para bater a corrida da primavera. Atendemos todas as marcas de equipamentos de energia, incluindo & # 8230;
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Gasolina com etanol pode prejudicar o seu poder & # 8230;
Especial Pré-Temporada: 50% de Desconto em Todas as Lâminas de Corte com Serviço Completo!
Agora é o momento PERFEITO para obter o seu cortador de empurrar ou montar o cortador de manutenção. Não espere até a primavera, quando a espera será longa. Além disso, não é bom que o seu equipamento seja armazenado & # 8230;
Serviço de Gerador, Peças e Reparos.
Atendemos TODAS AS MARCAS de geradores incluindo Honda, Generac, Briggs e Stratton e muito mais!
Nós também carregamos peças de motor para Honda, Briggs e Stratton, Yamaha, Kohler, Subaru, Tecumseh, Onan e muito mais. Carburadores, motores de arranque, filtros de ar, combustível & # 8230;
Venda Pré-Temporada! Cintos 50% de desconto!
Confira nossos excelentes especiais de pré-temporada! Neste momento, todos os cintos de estoque estão com 50% de desconto no preço já baixo da MowerPartsZone! Visite nossa loja de varejo em 7130 Oak Ridge Highway, Knoxville, TN 37931.
Problemas de arranque com o seu cortador? Como verificar a bateria do seu cortador de grama e escolher a bateria do tamanho certo para o seu cortador.
Sede de bateria e cortador de peças elétricas!
É nessa época do ano que você sai para tentar iniciar o seu cortador pela primeira vez na temporada, mas vira a chave e nada acontece. & # 8230;
Peças de cortador de grama: prepare-se agora para a sega da primavera!
Cortador de grama peças para todas as marcas.
Agora é a hora de preparar seu cortador e equipamento de força para a estação de corte!
Nós carregamos peças para TODAS AS MARCAS de cortadores e equipamentos de energia, incluindo Scag, Exmark, John Deere, & # 8230;
Toro Sulky Velky apenas $ 289 frete grátis!
Sulky Velky apenas $ 289 w / FREE Shipping!
NOVO Mower sulky / velky para os cortadores comerciais da Toro. Compre agora e aproveite nossas promoções especiais de verão!
Bloqueios em um & # 8220; levantado & # 8221; posição de armazenamento sem anexos extras.
Peças para todas as marcas! Clique para visitar nossa loja de peças.
Serviço de cortador de grama & raquo;
Chevy 350 pequeno bloco em Murray Lawn Mower!
Bloco pequeno insano de Chevy 350 em Murray Riding Lawn Mower!
Este 350 bloco pequeno Chevy em um gramado mais é louco! Por que colocar um V8 em um cortador de grama? Bem, porque não?! Ouça esta coisa & # 8230;
Repower Your Scag Exmark Toro Lesco Caminhe atrás do cortador com um novo motor.
Troque sua Kawasaki por um novo motor.
Repower seu Scag, Exmark, Gravely, Toro, Lesco, ou outro cortador de caminhada comercial atrás com um novo motor Briggs and Stratton 17,5 cavalos de potência.
Este é um ótimo mecanismo de substituição para muitos & # 8230;
Todos os veículos terrestres (ATV & # 8217; s) & raquo;
Postos de gasolina que vendem 100% de gasolina & # 8211; Sem etanol.
Postos de gasolina que vendem 100% de gasolina.
Gasolina com etanol pode prejudicar o seu poder & # 8230;
John Deere Gator 6 x 4 e # 8211; Sim! Nós trabalhamos nesses!
A ProGreen Plus pode atender todas as marcas de ATVs, incluindo os John Deere Gators! Aqui está um exemplo de um que acabamos de concluir esta semana.
Este Gator foi trazido porque estava soprando LOTES & # 8230;
Gramado e Jardim & raquo;
Como crescer hortênsia de cortes.
Como crescer hortênsia de cortes.
As hortênsias são plantas decíduas floríferas que podem variar em tamanho, desde pequenos arbustos até grandes variedades de árvores. Se você quiser cultivar suas próprias plantas de hortênsias, você pode produzir novas plantas de hortaliças & # 8230;
Chevy 350 pequeno bloco em Murray Lawn Mower!
Bloco pequeno insano de Chevy 350 em Murray Riding Lawn Mower!
Este 350 bloco pequeno Chevy em um gramado mais é louco! Por que colocar um V8 em um cortador de grama? Bem, porque não?! Ouça esta coisa & # 8230;

Avaya sigla arquivo.
Avaya sigla arquivo.
Avaya sigla arquivo.
1XP one-X Portal. Um aplicativo da Avaya.
Tempo de resposta de 2 horas Lista de CEPs da Avaya mostrando os CEPs que estão dentro do tempo de resposta de 2 horas.
2B1Q 2 Binary, 1 Quaternary.
Autenticação de dois fatores 2FA.
Projeto de Parceria 3GPP 3ª Geração.
3PL Logística de Terceiros.
Logística 3PL de terceiros.
5 Por que os 5 motivos geralmente se referem à prática de perguntar, cinco vezes, por que a falha ocorreu para chegar à causa raiz / causas do problema.
Contas a pagar de contas a pagar - departamento do cliente responsável pelo processamento de pagamentos.
Contas a receber de contas a receber - saldo em todas as contas de clientes.
Atendedor Automático AA.
AAAA Avaya Associates Against Acronyms.
AAAD Avaya Aura® Agent Desktop Se um centro de contatos for licenciado para lidar com chamadas de telefonia, a barra de ferramentas AAAD pode ser instalada no servidor CCT para fornecer aos agentes um softphone em sua área de trabalho.
O Ambiente de Desenvolvimento Básico do AABDE Avaya Aura (AABDE) é um ambiente virtualizado do Avaya Aura Communication Manager e do AE Services. Ele é oferecido APENAS através do programa DevConnect para desenvolvedores de terceiros e destina-se a suportar a criação do AE Ser.
AAC Acculink Access Controller.
AAC Avaya Aura Conferencing.
Servidor de Aplicações AACAS Avaya Aura Conference.
AACC Avaya Aura® Contact Center - fornece uma solução de contact center que compreende um conjunto de aplicativos para processamento de contatos de voz e multimídia, gerenciamento de agentes, gerenciamento e relatórios, redes e interfaces de aplicativos de terceiros.
AAEP Avaya Aura Enterprise Portal.
Camada de Adaptação ATM AAL.
AAM Avaya Aura Messaging.
Rede de Garantia de Aplicação da AAN.
AAPS Avaya Aura (R) Presença Serviços.
Roteamento alternativo automático de AAR.
Divisão Auto-Disponível AAS.
AASBCE "Avaya Aura SBC (Controladora de Borda de Sessão) - Enterprise.
AASM Avaya Aura (R) Session Manager.
AAVE Avaya Aura Virtualized Enviroment.
AB Acrônimo Buster.
ABA Avaya Business Advisor - O Avaya Business Advisor é uma ferramenta de vendas que permite que os usuários identifiquem os produtos e serviços da Avaya que oferecem um ótimo desempenho na solução das necessidades de negócios de um cliente. A experiência do Avaya Business Advisor permite que os usuários configurem produtos e serviços da Avaya com uma simples entrada de dados que responde a perguntas para problemas comerciais comuns.
ABL Avaya Batch Loader - ferramenta para carregar e gerenciar as Compensações de Vendas.
Telefone analógico básico ABT.
ACA Avaya Certified Associate.
ACACN Avaya Certified Associate em Comunicações em Rede.
Chamada automática de retorno do ACB.
Centro de Atendimento ao Cliente ACCC Atlanta.
Centro de Atendimento ao Cliente ACCC / ATL Atlanta.
Gerente de Controle do ACCCM Avaya Contact Center.
ACCS Avaya Contact Center Select.
Departamento de Crédito da ACD Avaya.
Distribuição automática de chamadas do ACD.
Distribuidor Automático de Chamadas ACD.
Ambiente de comunicação ágil do ACE.
Equipe da Central de Serviços de TI da ACES Avaya Central EMEA.
Aceva Vendor que forneceu a ferramenta de qualidade de faturamento.
Função Avançada de Comunicações ACF / NCP para o Programa de Controle de Rede.
Câmara de compensação automática da ACH.
Especialista em Implementação Certificado ACIS Avaya.
Lista de controle de acesso da ACL.
Interface de linha de comando do ACLI Avaya.
Gerente de Contrato do ACM Assistant.
ACM Avaya Communication Manager.
Processamento de Chamadas ACP Avaya.
Interface do Provedor de Conferência Avaya ACPI (ACPI)
ACR Avaya Contact Recorder - este é um aplicativo de software chave na suíte de solução Avaya Aura Workforce Optimization (WFO) - fornece chamadas e registro de tela em tempo integral (FTSR) para o agente de contact center e compromissos do Knowledge Worker com os clientes - muitos os clientes têm requisitos obrigatórios de Registro de Conformidade aos quais devem obedecer - esse aplicativo da WFO atende a esse requisito.
Sistema de conferência de áudio ACS.
ACS Avaya Corporate Security.
ACS Avaya Client Services.
ACSE Avaya Certified Solution Expert.
Especialista em soluções certificadas ACSS Avaya.
ACT Avaya Computer Telephony.
ACU à espera da unidade de conclusão.
Valor do contrato anual do ACV.
ACW após o trabalho da chamada.
AD Active Directory.
ADAC Auto Detection And Configuration.
Dispositivo de ação ADAN e número.
ADAP Intuity Administration e Pacote de Aquisição de Dados.
ADD Agent Desktop Display O aplicativo ADD fornece opcionalmente monitoramento de conjunto de habilidades em tempo real nas áreas de trabalho do agente.
ADE Advanced Diagnostic Engineering.
Manipulador de detalhes do aplicativo ADH.
ADI Avaya Direct International (a plataforma não Siebel para e-commerce nas regiões internacionais)
Metodologia de Diagnóstico ADM AVAYA.
ADO Avaya Distributed Office, uma nova oferta de produtos de maio de 2007.
ADP Automated Data Processing - Fornece serviços de folha de pagamento.
Produtos projetados pela ADP Avaya.
Registro de dados de aplicativos ADR.
ADS A Avaya Data Services - ADS fornece um portfólio completo de serviços de suporte de ciclo de vida do Global MultiVendor, abordando todos os aspectos do suporte de rede, desde a instalação e integração até a manutenção e gerenciamento contínuos. Suporte para mais de 50 fornecedores e mais de 350 produtos com associados de engenharia certificados pelo setor. - Multi-Vendor Maintenance: Ponto único de contato para manutenção de hubs, switches, VSU's e roteadores na rede. Os fornecedores suportados incluem: Lucent, Cisco, Avaya, Nortel Networks, Agile, Paradyne e outros. Serviços de gerenciamento: monitoramento e gerenciamento em tempo real de dispositivos compatíveis com SNMP por engenheiros remotos da Avaya, usando uma plataforma de gerenciamento de rede desenvolvida com o Avaya / Bell Labs. Serviços de Implementação / Integração: Assistência com projeto, engenharia, instalação, gerenciamento de implementação e reconfiguração, além de um único ponto de contato para suporte de rede de dados.
ADS O Avaya Diagnostic Server é a nova versão do Secure Access Link que inclui serviços SLAMon e weblm.
Linha de Subscritores Digitais Assíncronos ADSL. Conexão de banda larga em que as velocidades de conexão upstream e downstream são diferentes. Normalmente, a velocidade do upstream é metade da velocidade do downstream.
ADT Avaya Diagnostic Toolkit.
UNIDADES DE DADOS ASSÍNCRONAS DA ADU.
Unidade de Dados do ADU Agent.
ADUC Usuários e Computadores do Active Directory.
Pagamento antecipado Pagamento antecipado pelos clientes para cobrança futura.
ADVD Avaya Desktop Video Device com o Flare® Experience. O ADVD é um dispositivo de comunicação em tempo real criado especificamente para a empresa e suporta o desempenho esperado que um usuário final exige da comunicação em tempo real nesse ambiente.
AE Account Executive - agora referido como CE - Client Executive.
Ambiente de Execução de Aplicativos AE.
Serviços de Ativação de Aplicativos de Serviços AE.
Algoritmo de criptografia AEA Avaya.
AECCB Application Enterprise Change Control Board - O grupo responsável pela revisão, socialização e controle de alterações em aplicativos gerenciados por TI dentro da Avaya.
AEL Avaya Enterprise Linux.
AeM Avaya easy Management: Aplicativo de gerenciamento de rede para administração de redes mistas Communication Manager e Integral 55.
AEP Avaya Enterprise Portal.
AEP Avaya Exchange Place.
AES Application Enablement Services (Uma plataforma que fornece um conjunto de interfaces de programação de aplicativos para acessar a funcionalidade do Comminications Manager.
AES Avaya Energy Saver.
AES Advanced Encryption Standard.
Implementação AES Implementação AES.
Transmissão Assegurada AF.
Autenticação AFID Número do ID do arquivo (número de 10 dígitos com um primeiro dígito de 7)
Gerenciador de falhas de alarme do AFM.
AFS Avaya Financial Services.
Sistema de arquivos de autenticação do AFS.
Tabela de Encaminhamento de Endereços AFT.
AG Advanced Gateway.
AGC Avaya Global Connect.
AGS Avaya Global Services.
Processo de solução global AGSP Avaya. O processo de solução global da Avaya é a parte do sistema de gerenciamento de qualidade da Avaya que descreve o gerenciamento e a realização de portfólios. O processo de solução global da Avaya consiste nos seguintes elementos de processo e funções de processo.
A AGT Avaya Governance Tool é a implantação em andamento de um módulo de proposta de demanda (em produção) e outros módulos integrados a serem implantados: projeto, recurso, tempo, portfólio e programa. Veja PM, Rob Brenner para mais informações.
AHM Avaya Hosted Messaging.
O AIC Avaya Interaction Center também pode ser chamado de IC6.
Driver do AICD Adaptive Interaction Center.
AIM Avaya Integrated Management.
Módulo de Interface Assíncrona do AIM.
AIOD Identificação automática de discagem externa.
AIR Interactive Avaya Response (reconhecimento de fala)
AISL Avaya Ireland Sales Limited.
Sistema de rastreamento de itens de ação da AITS Sistema de rastreamento de problemas para projetos visite aits. avaya.
AIX Advanced IBM Unix.
AL / AP todas as linhas / todos os telefones.
ALCT Avaya Licensing Core Team.
Repositório ALDARS para Expanets e Spectel Accounts Receivable, faturas, ajustes, pedidos, contratos de serviços, notas de tempo de pré-aquisição. Todas as aquisições posteriores são armazenadas no SAP.
O ALE Application Link Enabling é um padrão SAP proprietário para configuração, operação e sincronização de aplicativos distribuídos. O ALE emprega comunicação assíncrona para sincronização e comunicação síncrona para leitura de itens de dados.
Identificador de localização automática ALI.
Seleção Automática de Linha ALS.
AM Ante Meridian (latim) antes do meio-dia.
AM Amplitude Modulation.
AMA American Management Association.
Contabilidade automática de mensagens AMA.
Detecção da Máquina de Resposta AMD.
AMET Avaya Message Editing Tool.
Especificação de troca de mensagens de áudio AMIS.
AML Application Module Link.
AMN Avaya Message Networking.
AMO após a ordem de mercado.
AMPM Availability Manager / Performance Manager.
AMS Application Media Server O AMS é uma plataforma de processamento de mídia baseada em software. Todo o processamento de mídia é executado em software nas CPUs do host. A arquitetura do AMS é escalável para todas as principais funções da plataforma, incluindo processamento de mídia, sinalização, execução de aplicativos e gerenciamento de conteúdo.
AMS "Avaya Messaging Service.
Colaboração e comunicação móvel em tempo real via nuvem para empresas de qualquer tamanho, usando a plataforma de qualquer fornecedor. O Avaya Messaging Service estende as mensagens SMS de e para smartphones, tablets, notebooks e.
dispositivos de secretária, permitindo assim comunicações de um número através de mensagens de texto.
AMS Avaya Media Server. O AMS é usado pelo Avaya Collaboration Environment "para transmitir mensagens de voz, detectar e coletar tons DTMF e reproduzir um anúncio para o chamador".
AMSSD Appliances, Mobile e Small Systems Division.
AMW Automatic Message Waiting.
AMX Avaya Meeting eXchange.
Substituição de caminho de recurso de rede adicional ANF-PR.
Identificação automática do número ANI.
ANID Ariba Network Identifier.
Ferramenta de anuidade usada pela CARE para encaminhar solicitações de cancelamento de manutenção para TeleSales para tentativas de economia de manutenção. Se a tentativa falhar, o TeleSales envia a solicitação de cancelamento de volta através da ferramenta para Care.
ans Adaptive Network Software.
ANS Avaya Notification Solution.
ANSI American National Standards Institute.
AO / DI Sempre Ligado / ISDN Dinâmico.
AoA Todos os outros acrônimos.
AOB Asset On Books.
AOD Avaya On Demand.
Área de interesse da AOI.
AOM Alarm Orgination Manager.
Recuperação de Propriedade do Agente AOR (Funcionalidade do discador que permite aos usuários designar certos registros de chamadas para rechamada)
AOS Avaya Operations Services (antiga equipe de serviços gerenciados)
Pagamento Antecipado AP.
Contas a pagar AP.
Processador de aplicativos AP (MPS)
APAC Ásia / Pacífico.
Solicitação de acesso privilegiado APAR Avaya.
APC Avaya Proactive Contact (aplicativo de gerenciamento de campanhas de saída CC)
APCS Avaya Private Cloud Services (foi AOS)
Especialista APDS Avaya Professional Design.
Interface de Programa de Aplicação de API.
Lista de produtos aprovados pela APL.
APM Avaya Pricing Model - um novo e simplificado sistema de preços & amp; modelo de desconto introduzido ao longo de 2010 como parte do programa de parceiros Avaya Connect.
Módulo SAP Advance Planning e Optimiser relacionado ao planejamento de materiais.
Ponto de Contato do Aplicativo APOC - Primeiro ponto de contato designado para solicitações de trabalho relacionadas a um aplicativo específico.
Programa de Parceria APP Alliance.
Nota do aplicativo Uma nota do aplicativo é o resultado documentado de um teste formal de conformidade com o DevConnect, descrevendo as etapas de configuração necessárias para que as soluções da Avaya e de terceiros atinjam a interoperabilidade. Alternadamente referido como Application Notes ou DevConnect App.
Comunicações Avançadas Programa-para-Programa da APPC.
Rede peer-to-peer avançada da APPN.
APQC Centro Americano de Produtividade e Qualidade.
Substituição Avançada de Peças APR.
Taxa percentual anual de APR.
APS Avaya Professional Services.
Comutação automática de proteção APS.
APS Aura (R) Presence Services.
APSS Avaya Professional Sales Specialist.
AQMS Avaya Quality Management System - Um sistema de gerenciamento consiste em processos, procedimentos, responsabilidades definidas e tudo o mais que contribui para a execução de uma organização. Quando este sistema se esforça para alcançar produtos e serviços de qualidade, torna-se um sistema de gestão da qualidade (SGQ).
Contas a receber de AR.
Acesso Remoto ARA Avaya.
ARIES AT & T Sistema de troca de informações em tempo real.
Gestor de Relacionamento ARM Alliance.
Protocolo de resolução de endereços ARP.
Seleção Automática de Rota ARS.
Ferramenta de Registro Automático de ART - Permite que clientes e técnicos registrem produtos recém-instalados para garantia e suporte de Serviço.
Equipe de Renovação ART Avaya.
Arquitetura Avançada de Soluções ASA.
Administração de sites da ASA Avaya.
ASA Advanced Speech Access.
ASA Avaya Speech Analytics - Desenvolvido pela Aurix, uma empresa de soluções de análise de fala adquirida pela Avaya Q1 FY12. Funciona em conjunto com o ACR (Avaya Contact Recorder)
ASAF Avaya Server Activity Form - Um formulário usado para comunicar alterações em um ambiente operacional de tecnologia. O ASAF deve ser concluído para todas as mudanças em um ambiente que requer armazenamento adicional, hardware adicional, um novo banco de dados que requer suporte a OBDA da instalação da IBM de um novo pacote de software.
Interface de aplicação de comutação adjunta da ASAI Avaya.
O mais rápido possível.
Empresa de Automação ASAP, Agrupamento Automatizado e Entrega de Estações de Embalagem - Originalmente, a Avaya selecionava e caminhava manualmente os locais de produtos para paletes marcados no chão. Este foi pensado para ser o método mais fácil para a consolidação de pequenos produtos (manuais de usuário, software, cabos, UPSs, etc.) com o produto paletizado maior (Enterprise Communication Servers, etc.). Os resultados foram baixa eficiência devido ao multi-manuseio do produto e os pedidos foram enviados “curtos”. Ao utilizar a mecanização através de várias tecnologias de manuseio de materiais, como transportador e ASRS, a ASAP forneceu à Avaya um depósito muito mais eficiente. A instalação Exacta® liberou 50% do espaço original usado para embalar pedidos; aumento da produtividade em 70% e redução da mão de obra de 300 para 100 pessoas.
ASBCE Avaya SBC (Controladora de Borda de Sessão) Enterprise.
ASBP Avaya Small Business Partner.
ASC Avaya Solution Center (serviços de implementação de suporte)
Anatomia ASC de um corte bem sucedido.
Auditoria de Compatibilidade de Software ASCA Avaya.
Código ASCII American Standard para Intercâmbio de Informações.
O ASD Avaya Solution Designer (anteriormente conhecido como GES Configurator) é a nova ferramenta para projetar soluções de produtos e serviços da Avaya. Esta nova ferramenta é fácil de usar com um recurso de cotação rápida projetado para uso pelo Executivo do Sales Client.
Ambiente de Serviços de Aplicação ASE (MPS)
ASG Access Security Gateway. Um módulo de software que protege as contas de login do Avaya Global Services nos Servidores de Comunicações Convergentes. Cada tentativa de login nessas contas é atendida com uma string de desafio única que deve ser respondida com a única vez correta.
Circuito Integrado Específico da Aplicação ASIC.
ASIPP Avaya Política de Proteção de Investimentos de Software - Política que permite aos clientes em sistemas mais antigos, como a Nortel, atualizar somente para novos softwares (hardware não incluído) para proteger seu investimento prévio na tecnologia Avaya, receber preços de atualização reduzidos e ajudar a aumentar a adesão de aplicativos novo sistema atualizado.
Serviços de gerenciamento ASM Avaya.
ASM Aura (R) Session Manager - Nome interno usado para se referir ao Avaya Aura (R) Session Manager. Algum tempo usado por clientes e parceiros também.
ASN Advanced Ship Notice.
ASN Ariba Supplier Network.
Provedores de serviços de aplicativos ASP.
Reconhecimento automático de fala ASR.
AST Avaya SIP Telephony.
Vice-Presidente de Vendas de Área da ASVP.
Vice-Presidente de Serviços de Área da ASVP.
Aplicativo de rastreamento de ativos ATA: Aplicativo executado em todos os PCs da Avaya e com o objetivo de atualizar o Avaya Asset Inventory e automatizar seu gerenciamento.
ATAC Avaya Technology and Consulting.
Centro de Assistência Técnica ATAC Avaya 888 / 297-4700.
ATAPI AT Attachment Packet Interface.
ATB envelhecido balancete.
ATB Todos os troncos ocupados.
Aliança ATIS para Soluções da Indústria de Telecomunicações.
Modo de transferência assíncrona ATM.
Modo de transferência assíncrona ATM-CES - Serviço de emulação de circuito.
ATP disponível para prometer.
ATT-COM AT & T Sistemas de Comunicações.
Cartão de Integração ATTIC AT & T PBX.
AU "Avaya University (termo não é mais usado)
veja Avaya Learning "
Centro de atualização e controle AUCC Audix.
Auditoria Processo sistemático, independente e documentado para obter evidências de auditoria e avaliá-las objetivamente para determinar até que ponto os critérios de auditoria são atendidos. NOTA Auditorias internas, às vezes chamadas de auditorias de primeira parte, são conduzidas por, ou em nome da própria organização, para fins internos e podem formar a base para a autodeclaração de conformidade de uma organização. Auditorias externas incluem o que geralmente são chamadas de auditorias de “segunda” ou “terceira parte”. As auditorias de segunda parte são realizadas por partes interessadas na organização, como clientes ou por outras pessoas em seu nome. Auditorias de terceiros são realizadas por organizações independentes externas. Essas organizações fornecem certificação ou registro de conformidade com requisitos como os da ISO 9001 e ISO 14001: 1996. Quando os sistemas de qualidade e de gestão ambiental são auditados em conjunto, isso é denominado “auditoria combinada”. Quando duas ou mais organizações de auditoria cooperam para auditar um único auditado em conjunto, isso é denominado “auditoria conjunta”. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Auditoria do cliente Organização ou pessoa solicitando uma auditoria. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Conclusão da auditoria Resultado de uma auditoria fornecida pela equipe de auditoria após a consideração dos objetivos da auditoria e de todos os resultados da auditoria. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Critérios de auditoria Conjunto de políticas, procedimentos ou requisitos usados ​​como referência. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Evidência de auditoria Registros, declarações de fatos ou outras informações relevantes para os critérios de auditoria e verificáveis. NOTA A evidência de auditoria pode ser qualitativa ou quantitativa. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Resultados da auditoria Resultados da avaliação da evidência de auditoria coletada em relação aos critérios de auditoria. NOTA Os resultados da auditoria podem indicar conformidade ou não conformidade com critérios de auditoria ou oportunidades de melhoria. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Programa de auditoria Conjunto de uma ou mais auditorias planejadas para um período de tempo específico e direcionadas para uma finalidade específica. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Equipe de auditoria Um ou mais auditores realizando uma auditoria. NOTA 1 Um auditor da equipe de auditoria é geralmente indicado como líder da equipe de auditoria. NOTA 2 A equipe de auditoria pode incluir auditores em treinamento e, quando necessário, especialistas técnicos. NOTA 3 Os observadores podem acompanhar a equipe de auditoria, mas não agem como parte dela. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Auditee Organization sendo auditado. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Auditor Pessoa com competência para conduzir uma auditoria. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Audix Audio Information Exchange.
Interface de usuário da administração AUI.
Arquitetura Aura Avaya Unified Communications para comunicações e aplicativos baseados em SIP.
Aut-Msg-Wt Auto Message Waiting.
Autovon US Military Network Privada.
Julgamento perceptivo da Avaya em sânscrito.
A Avaya é líder global em comunicações de negócios.
Avaya Communication Manager O Avaya Communication Manager (CM) é um sistema de processamento de chamadas desenvolvido pela Avaya com software de aplicativo de voz, sistema de mensagens e central de contatos.
O Avaya Data Services ADS fornece um portfólio completo de serviços de suporte ao ciclo de vida do Global MultiVendor, abordando todos os aspectos do suporte de rede, desde a instalação e integração, até a manutenção e o gerenciamento contínuos. Suportando mais de 50 fornecedores e mais de 350 produtos com.
Avaya Governance Tool / AGT A Avaya Governance Tool é a implementação em andamento de um módulo de proposta de demanda (em produção) e (5) outros módulos integrados a serem implantados: projeto, recurso, tempo, portfólio e programa. Veja PM, Rob Brenner para mais informações.
A AVAYA TECHNOLOGY AND CONSULTING fornece o melhor e mais experiente suporte de vendas (SE) necessário para vencer a concorrência, conquistar vendas e encantar nossos clientes. "
AvayaGov Avaya Government Solutions (formalmente NGS)
AVAYANET Portal do funcionário da Avaya.
AVB Avaya Voice Browser.
AVCS Avaya Video Conferencing Solutions.
AVP Audix Voice Power.
AVP Avaya Voice Portal.
AVPH Avaya Filipinas.
AVPN AT & T Virtual Private Network.
AVPP Avaya Voice Priority Processor.
AVS Advanced Communications System.
AVTS Avaya Video Telephony Solutions.
AWAN Acrônimo para: Avaya Worlwide Assistant Network. Para todos os níveis de assistentes da Avaya e outras pessoas em funções de suporte. Nosso lema é Assistentes Ajudando Assistentes a ter sucesso! Dedicado a quebrar silos assistentes, criar comunidade onde não existia.
AWB Air Waybill.
AWC Avaya Web Conferencing.
AWOH Administrar Sem Hardware.
Soluções de trabalho alternativas da AWS - consulte WFH.
AWSI Avaya World Services Inc.
Tempo Médio de Espera AWT.
Soluções de telefonia sem fio da AWTS Avaya.
Proposta e proposta de B & amp;
Agente de Usuário do B2BUA Back to Back.
B8ZS Bipolar8Zeros Substituição.
BA Business Advocate.
Protocolo de controle de alocação de largura de banda do BACP.
Gerente de Área de Negócios BAM.
Formulário de Solicitação de Ajuste de Cobrança BARF - disponível no Departamento de Cobrança OK CCC.
Gateway de Serviços de Acesso de Banda Larga BASG (Produto Nortel)
BATNA Melhor Alternativa para um Acordo Negociado.
Blocos de Construção do BB.
BBE melhor que o melhor esforço.
Engenheiro BBE BackBone.
Controle de Negócios BC.
Continuidade de negócios BC.
Ponte do núcleo do backbone do BCB.
Consultoria em Comunicação Empresarial da BCC.
Classe de Capacidade de Portador BCC.
BCCI Business Communication Consulting & amp; Integração.
Gerente de Comunicação Empresarial BCM (Produto Nortel)
BCMRD Basic Call Management Reporting Desktop.
Sistema Básico de Gerenciamento de Chamadas do BCMS.
Planejamento de Continuidade de Negócios BCP.
Sistema de Comunicações Empresariais BCS.
BCSI Business Communication Solutions & amp; Integração.
Terminal de Comunicações Empresariais da BCT.
BDF Business Development Funds.
BDR Bell não toca.
Gravação direta de negócios de BDR.
Roteador designado de backup de BDR.
Equipe de Desenvolvimento de Negócios da BDT.
BEB Backbone Edge Bridge.
BEC Back End Crediting - um processo para fornecer descontos para parceiros de negócios.
Taxa de erro de bit BER.
Teste de taxa de erro de bit BERT.
Melhor Preço de Venda Estimado da BESP.
Protocolo de controle de piso binário do BFCP & gt; & gt; Um padrão para gerenciar o controle mínimo durante as sessões de colaboração em endpoints de vídeo, dispositivos móveis e computadores pessoais que executam o software de colaboração. Esses recursos podem ser entregues usando um endpoint baseado em padrões SIP ativado.
Protocolo de gateway de limite do BGP.
BHCA Busy Hour Calls Handled (número máximo de chamadas tratadas pelo contact center ou pelo discador em uma hora)
BHCC Busy Hour Calls Connected (número máximo de chamadas conectadas pelo contact center ou discador em uma hora)
BI Business Intelligence.
Interface Inter-Portadora de Banda Larga B-ICI.
Ferramenta de qualidade de faturamento Aplicação de prevenção e detecção de defeitos de serviço para evitar que uma fatura de serviço incorreta seja enviada ao cliente ou que seja possível reconciliá-la rapidamente para a resolução do primeiro contato.
Sistema Básico de Entrada / Saída do BIOS.
Escritório de Indústria e Segurança do BIS dos Estados Unidos.
BIS construído em viva-voz.
Unidade de Interface de Bateria da BIU.
Campo de Lâmpadas Ocupadas BLF.
A ferramenta Blue Pumpkin Workforce Management / Scheduling concorre com a IEX. Melhora a eficiência do gerenciamento da força de trabalho, melhorando o processo de previsão e planejamento do pessoal.
bluetooth é uma especificação industrial para redes de área pessoal sem fio (PANs), também conhecida como IEEE 802.15.1. O Bluetooth fornece uma maneira de se conectar e trocar informações entre dispositivos como assistentes digitais pessoais (PDAs), telefones celulares, laptops, PCs e impressoras.
Backbone B-MAC MAC.
Sistema de Informação de Gestão Empresarial BMIS.
Revisão de Processos de Gerenciamento de Negócios BMPR - a diretoria responsável por avaliar e aprovar todos os investimentos em aplicativos de TI - globalmente.
Acordo de Pedido Básico de BOA - Um veículo de aquisição da NATO que permite às empresas acordarem previamente termos e condições com a OTAN. Isso facilita muito o processo de pedidos para clientes militares. A Avaya tem um BOA.
Consolidação do Back Office do BOC.
BOC Business Operational and Control.
BOC Bell Operating Company.
Bloco de horas BOH.
BOH Saldo na mão.
BOL Bill Of Lading.
Lista de materiais da lista técnica.
BOS Business Operations & amp; Estratégia.
Atributos da parte empresarial do BPA.
Centro de Atendimento ao Parceiro de Negócios da BPCC.
Lista de Preços Base da BPL - Lista de preços contratada específica, exclusiva do BusinessPartner, exportada diretamente da SAP e exibida inicialmente na moeda interna apropriada na Ferramenta de Administração da Lista de Preços. Contém todos os produtos da Avaya para os quais o distribuidor está autorizado ou credenciado para comprar.
Gerenciamento de Processos de Negócios BPM.
Portal do parceiro de negócios BPP.
BPS Bits Per Second - Taxa de transmissão de dados digitais.
BRAA Bell Rings Após Resposta.
BRC Avaya Business Research Center.
Anéis de Sino BRCA, não podem responder.
Interface Básica de Taxa BRI.
BS BS - Comutador Baystack - Nortel Data produtos (BS450, BS460, BS470) predecessor do comutador de borda ERS.
BS & GCCC Business Services e Centro Global de Atendimento ao Cliente.
Programa de Compromisso de Sistemas de Negócios BSCP.
Informações confidenciais de negócios do BSI.
Gerente de sessão de ramificação do BSM.
Melhor Roteamento de Serviço da BSR.
Sistema de suporte de faturamento BSS.
Transformação de Negócios BT.
BT British Telecom.
Interface básica de telefone e modem BTMI.
BTO construído sob encomenda.
Unidade de Negócios da UN.
Bucket Used in Cash Management para identificar cada grupo de dólares por idade, ou seja, 30 dias, 60 dias, 180 dias, etc.
Ordem montável A lista de itens que compõe a solução (ou seja, uma configuração) e é exigida pela fábrica para construir o equipamento.
Transmissão de ÔNIBUS e Servidor Desconhecido.
Regras de negócios Condicionamento da solicitação do cliente com base em uma sobreposição do que sabemos sobre o relacionamento com a Avaya com base nas circunstâncias atuais e no histórico ou nas estratégias de negócios.
Identificador de VLAN Backbone B-VID.
BW Business Warehouse - Módulo Data Warehousing da SAP.
BYOD Traga seu próprio dispositivo.
C & amp; W; Cabo & amp; Sem fio.
C & amp; OC Credit & amp; Confirmação de Pedido
Programa Comercial C / SOA de Autorizações.
C7 CCITT CCSS No. 7.
CA Certificate Authority.
Acordo de Cliente da CA.
O CA Avaya Contact Analyzer é um software que permite gerar relatórios flexíveis e personalizados em um nível granular para ajudar os gerentes e executivos a entenderem como o contact center está funcionando. Obtendo detalhes de cada transação, o Contact Analyzer complementa a visão resumida disponível no Avaya Call Management System.
Controle de admissão de chamadas CAC.
Controle de Admissão de Conexão CAC (Carrier Access Charge)
Divisão de Aparelhos de Comunicação CAD.
Formulário de aceitação do cliente CAF (substituído pelo PCF)
CAG Coverage Answer Group.
CALA Caribe, América Central e América Latina - Uma referência geográfica para a região Caribe-América Latina no mundo.
Gerente de conta do canal CAM.
cam advogado de defesa do cliente.
Anúncios de Auto Negociação Personalizável CANA.
Período de Aceitação do Cliente CAP.
Plano de Ação Corretiva da PAC.
Programa de Contas Críticas CAP.
Capacidade Capacidade de uma organização, sistema ou processo de realizar um produto que atenderá aos requisitos do produto. NOTA Os termos de capacidade de processo no campo da estatística são definidos no ISO 3534-2. Categoria: Qualidade; Fonte: ISO 9000: 2000.
Despesas de capital CAPEX.
Despesas de capital CAPEX
Sistema de fabricação CAPM Saumur (título preciso não conhecido)
Síndrome do Túnel Carpal CTS A Síndrome do Túnel Carpal é uma neuropatia mediana idiopática aprisionada, causando parestesia, dor e outros sintomas na distribuição do nervo mediano devido à sua compressão no punho no túnel do carpo. A fisiopatologia não é completamente diferente.
Sinalização Associada ao Canal CAS.
Sistema de contabilidade de chamadas CAS.
Serviço de Atendimento Centralizado do CAS.
Suporte de aplicativo personalizado do CAS.
Aplicativo CASEwise Process Mapping usado anteriormente na organização dos EUA.
Provedor de serviços de aplicativos CASP Communications.
Formulário de Encerramento, Auditoria e Rastreamento CAT.
Modelo de avaliação de controle CAT.
Terminal de contabilidade de chamadas CAT.
Unidade de Antena Celular CAU.
CBA Callback Assist.
Acordo de Barganha Coletiva da CBA - Declarações de Trabalho tipicamente negociadas entre as equipes de liderança da Avaya Management e da Workflorce Represented Workflorce (Union / Work Council).
CBC não pode ser chamado.
Taxa de bits constante CBR.
CC Change Control.
CC Contact Center.
Contact Center-as-a-Service CCaaS.
Sistema de Rastreamento Automatizado de Classificação de Mercadorias CCATS. Este é o número de código atribuído pelo BIS aos produtos que ele classificou em relação ao CCL.
Placa de controle de alterações do CCB.
Centro de Atendimento ao Cliente CCC.
CCC Discussão mensal do desempenho do cliente entre Representantes do BusinessPartner e Representantes do EMC CSC.
Conselho de contato com o cliente da CCC.
CCC Compact Contact Center.
Consultor CCC de Call Center (Recurso)
Data de controle de alteração do CCD.
CCE Contact Center Express.
Recursos do CCF Call Center.
Combinação de CPU e Arquivo CCF.
Grupo de contato do cliente CCG.
CCG Customer Care Group (Centro de Suporte de Canal EMEA)
Engenheiro de Instalação Certificado Cisco CCIE, Cisco Certified Internetworking Expert.
CCITT Comite Constulatif International de Telegraphique et Telephonique.
Mensagem de verificação de continuidade do CCM.
Administração do Contact Center Manager do CCMA O CCMA é uma ferramenta baseada em navegador para administradores e supervisores de contact center. O CCMA é usado para gerenciar e configurar um contact center e usuários, definir acesso a dados e visualizar relatórios históricos e em tempo real.
Multimídia do Contact Center do CCMM O servidor do CCMM expande o contact center para que os agentes possam visualizar, responder e rastrear solicitações pela Internet.
Servidor do Contact Center Manager do CCMS - O CCMS é o principal componente do centro de contatos que fornece o recurso de roteamento inteligente para contatos multimídia de voz e (se licenciados) para o agente mais qualificado.
CCO não pode chamar.
CCQ Call Center Quintus.
Pedido de Código Personalizado CCR.
Requisito crítico do cliente da CCR.
Taxa atual da célula CCR.
Relatório do CCR Call Center (CCR)
Conselho de Revisão de Código Personalizado do CCRB.
COBERTURA CCRON DE CHAMADAS REDIRECIONADAS OFF-NET.
CCS Converged Communications Server.
Sistema de Sinalização de Canal Comum CCSS.
CCT Communication Control Toolkit O servidor CCT ajuda a implementar o CTI para integrações de cliente baseadas em navegador.
Visualização do CCV Call Center.
Visualizador de Contact Center CCV.
Valor de contrato confirmado por CCV.
Linguagem de marcação eXtensible de controle de chamadas CCXML.
CD Compact Disc.
Contrato de desconto do cliente CDA.
CDE Channel Development Executive.
CDE Common Desktop Environment.
Manipulador de dados de chamadas CDH.
Número do diretório de controle CDN.
Domínio de Controle CDOM.
CDP Cisco Discovery Protocol.
Dígitos Fornecidos pelo Banco de Dados do Cliente CDPD.
Registro de Detalhes da Chamada CDR.
Intervalo de resposta definida pelo cliente da CDRI usado para configurar tempos de expedição que são para horários específicos, como o fornecedor, que se encontram ou não funcionam quando o acesso ao site é um problema.
CDS Center for Diagnostic Sciences.
CDW Campaign Director Workstation-Software used to control and manage the Avaya Predictive Dialing System (PDS)
CE Client Executive.
CE Circuit Emulation.
CE Collaboration Environment.
CE Dashboard Client Executive Dashboard.
CeBIT CeBIT (Centrum der Buero - und Informationstechnik) in Hanover/Germany is the world's largest trade fair showcasing digital IT and telecommunications solutions for home and work environments.
CEBP Communication enabled business processes.
CEK Customer Enrollment Key.
CEM Critical Escalation Management (CEM) Team.
Centers of Excellence (CoE) CoE are regional international centers that provide Tier III technical support to the Channel Partners in each country where Avaya products are sold and serviced. There are approx. eleven CoEs located globally.
Centralized branch A branch deployment model in which call processing for the branch phones is normally provided by central servers over the WAN. If connection to the center is lost the phones may get service locally from a survivable server such as B5800 Branch Gateway.
CEO Chief Executive Officer.
CET Central Europe Time.
CF Call Forwarding.
CFB Call Forwarding Busy.
CFD Customer Found Defect.
CFM Connectivity Fault Management.
CFNA Call Forward No Answer.
CFNR Call Forward No-Answer.
CFO Chief Financial Officer.
CFT Customer Focus Team.
CFU Call Forwarding Universal.
CFU Call Forwarded Unconditional.
CGM Carrier Grade Management.
CH Customer Hierarchy.
CHAMP CHannel and Alliance Management Plan - Channel Alliance Management Process (CHAMP) is a business planning and development tool that allows brand owners to develop and execute a collaborative business plan with business partners. Each plan clearly defines the Business Partner's reasons for partnering, their success metrics, and expectations of the partnership with Avaya. CHAMP also provides Avaya with a better understanding of each Business Partner's business to include their growth strategy, products, services, and sales model; the ability to identify, evaluate, and select business initiatives that help the partnership succeed, as well as assess and track the revenue potential of the partnership.
CHAP Challenge Handshake Authentication Protocol.
Characteristic Distinguishing feature. NOTE 1 A characteristic can be inherent or assigned. NOTE 2 A characteristic can be qualitative or quantitative. NOTE 3 There are various classes of characteristic, such as the following: a) physical (e. g. mechanical, electrical, chemical or biological characteristics), b) sensory (e. g. related to smell, touch, taste, sight, hearing), c) behavioral (e. g. courtesy, honesty, veracity), d) temporal (e. g. punctuality, reliability, availability), e) ergonomic (e. g. physiological characteristic, or related to human safety), f) functional (e. g. maximum speed of an aircraft). Category: Quality; Source: ISO 9000:2000.
CHI Computer Human Interaction.
CHIPS Clearing House Interbank Payment System.
CHR Call History Records.
CI Controlled Introduction.
CIE Customer Interaction Express.
CIF Catalog Import Format.
CIF Compressed Image File.
CIGRR Common Interest Group on Rating and Routing.
CII Common Input Interface.
CIO Chief Information Officer.
CIP Call Information Panel.
CIP Compact Integration Protocol.
CIR Committed Information Rate.
CIRR Customer Inventory Record Reconciliation.
CIRS Customer Infrastructure Readiness Survey.
CIRS Centralized Internet Routing Service.
CIS Configurator Integration Software.
CIS Consulting & Integration Services.
CIS Customer Interaction Suite.
CIT Customer Interface Team.
CJCSI Chairman, Joint Chiefs of Staff Instruction.
CLA Command Line Access (company wide term for describing access to OS level Avaya product administration)
CLAN Control Local Area Network.
C-LAN Controlled LAN.
ClariTrace A web-based tool that allows a user to download, parse, and analyze 68 different protocol message types that are generated or received within a Communications Manager (CM) switch. It is used by Tier III, Tier IV, and CM developers to troubleshoot and iso.
ClearCase - ClearCase is one of the leading configuration management tools in use in the software development industry. Developed by Rational, this tool provides, in one well supported package, the functionality that local developments have cobbled together using several tools. The basic paradigm used by ClearCase is that of the base of code (the VOB) and the user's workspace (or view).
CLEC Competitive Local Exchange Company.
CLI Command Line Interface.
CLID Calling Line Identification.
CLLITM Common Language Location Identification.
CLP Cell Loss Priority Code.
CLR Cell Loss Rate.
CLS Call Logging System.
CM Communication Manager.
C-MAC Customer MAC.
CMAPI Communication Manager API (now DMCC)
CMBE Communication Manager Branch Edition.
CMC Compact Modular Cabinet.
CMC Compact Modular Carrier.
CMD Customer Master Data.
CMD Team Customer Master Data Team.
CMDT Customer Master Data Team.
cme Channel Management Executive.
CME Communication Manager Express.
CMEE Communication Manager Enterprise Edition.
CM-ES Communication Manager Evolution Server.
CM-FS Communication Manager Feature Server.
CMG Converged Mobility Gateway.
CMI Coded Mark Inversion.
CMIP Common Management Information Protocol.
CMM Capability Maturity Model. A model describing an incremental organizational process improvement path from ad-hoc, immature process to a mature, disciplined one.
CMM Communication Manager Messaging.
CMMI Capability Maturity Model (Integrated). A consolidation of the various industry-focused models into a single model. Also provides a continuous rather than staged representation.
CMO Compact Metrocell Outdoor (Nortel product)
CMOS Complementary Metal-Oxide-Semiconductor.
CMPP Communication Manager Protection Plan.
CMR Caller Message Recording (MPS)
CMRA Change Management Request Authorization.
CMS Call Management System.
CMSPP Communication Manager Software Protection Plan.
CMT CS2K Management Tool (Nortel Product)
CNA Client Needs Analysis.
CNA Converged Network Analyzer.
CNC Control Network - C.
CNG Comfort Noise Generation.
CNIS Converged Network Integration Services.
CO Central Office.
CO/POP Central Office Point of Presence: the point where a service terminates.
Coach People Manager/Supervisor who leads a team.
COB close of business, as in "please send me the report by COB.
COBC Customer Order, Billing & Coleção.
CoC Chamber of Commerce.
COD Country Order Desk.
COD Capacity On Demand.
COD Cash on Delivery.
CODR Conference Detail Record.
COE Customer Operations Experience.
CoE Centers of Excellence - CoE are regional international centers that provide Tier III technical support to the Channel Partners in each country where Avaya products are sold and serviced. There are (11?) CoEs located globally.
COE Central Office Exchange.
COE Engineer Remote Tier III Engineers that are regionally located within each of the approx. 11 Centers of Excellence.
Cognos Reporting tool.
COGS Cost of Goods Sold.
COI Common Output Interface.
Collections Portal Web tool used to track AR, treats, commitments and disputes in Care.
COM Configuration and Orchestration Manger.
COMMGR Communication Manager (MPS)
Commitment Dollars flagged as being committed to pay by the customer.
Compact ICS Compact Key System (Nortel Product)
Compas Document Management System. COMPAS is a document management system that provides quick access to documents and document-related information throughout a development life cycle. The name is an acronym for COnfiguration Management and Product Assurance System.
Competence Demonstrated ability to apply knowledge and skills. Category: Quality; Source: ISO 9000:2000.
Concession Permission to use or release a product that does not conform to specified requirements. NOTE A concession is generally limited to the delivery of a product that has nonconforming characteristics within specified limits for an agreed time or quantity of that product. Category: Quality; Source: ISO 9000:2000.
Configuration Memory Operating System Configuration Memory Operating System.
Confirmed Delivery Date The date that the CSC has committed to have the material available to the customers' freight forwarder/warehouse/end user defined by your contractually agreed INCOTERMS. This date appears in the order confirmations in the "confirmed delivery date"box.
Conformity Fulfilment of a requirement. NOTE 1 This definition is consistent with ISO/IEC Guide 2 but differs from it in phrasing to fit into the ISO 9000 concepts. NOTE 2 The term “conformance” is synonymous but deprecated. Category: Quality; Source: ISO 9000:2000.
Contact Store for Communication Manager Basic Call Recorder produced by Witness Systems for Avaya to sell.
Continual improvement Recurring activity to increase the ability to fulfil requirements. NOTE The process of establishing objectives and finding opportunities for improvement is a continual process through the use of audit findings and audit conclusions, analysis of data, management reviews or other meansand generally leads to corrective action or preventive action. Category: Quality; Source: ISO 9000:2000.
COO Chief Operating Officer.
CoO Certificate of Origin.
COP Common Operating Platform - a Nimbus term forthe fundamemntal business process flows which are the common foundation for activities such as Process Training, Business Controls and Business Continuity Plannimng.
COR Class of Restriction.
CORBA Common Object Request Broker Archetecture. Used for multi-platform communication.
Core SP or CSP Core Survivable Processor.
Correction Action to eliminate a detected nonconformity. NOTE 1 A correction can be made in conjunction with a corrective action. NOTE 2 A correction can be, for example, rework or regrade. Category: Quality; Source: ISO 9000:2000.
Corrective action Action to eliminate the cause of a detected nonconformity or other undesirable situation. NOTE 1 There can be more than one cause for a nonconformity. NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence. NOTE 3 There is a distinction between correction and corrective action. Category: Quality; Source: ISO 9000:2000.
CoS Class of Service.
CP Control Processor.
CPA Call Progress Analysis.
CPA Country Participation Agreement.
CPAT CMM Process Advisory Team.
CPE Customer Premise Equipment.
CPE Customer Product Engineering (fka Tier IV)
CPE Current Product Engineering (fka Tier 4)
CPIO Copy Input Output.
CPM Corporate Performance Management - An umbrella term that describes the methodologies, metrics, processes and systems used to monitor and manage an enterprise's business performance. Avaya uses software from Nimbus to help managed projects.
CPM Connection Preserving Migration.
CPN Calling Party Name.
CPOD Collaboration Pod for Avaya Aura VE.
CPS Characters Per Second.
CPS Call Processing Subsystem (MPS)
CPT Consolidated Productivity Tool.
CPU Central Processing Unit.
CQ ClearQuest - A defect and change tracking system that captures and manages all types of change requests throughout the development lifecycle.
CRC Cyclic Redundancy Check.
CRCS Conference Reservation & Control System.
CRD Customer Requested Date.
Credit Risk Expert (CRE) This site will help users create and manage Credit Risk Maestro cases and related product configuration activity. Used to block activity on a SoldTo when a customer has been deemed as a credit risk.
CRG Call Routing Guide: An online web-based search tool to locate contacts and routing destinations. toolsa. sd. avaya/directories/index. php? m. Better known as GCRG.
CRM Customer Relationship Management.
CRN Call Request and Number.
CRO Call Route Optimization.
CRON Calls Redirected Off-Net.
CRS Conference Reservation Server.
CRS Consolidated Reporting System.
CRS Client Registration Server.
CRS-FE Consolidated Reporting System Front End.
CRT Customer Response Team - HQ team that handles main number for Avaya 908-953-6000 as well as handles executive escalations addressed to the CEO and his direct reports.
CRV Call Reference Value.
CS1000 Communication Server 1000 (Nortel)
CS1K Communications Server 1000 (Nortel)
CS2K Communications Server 2000.
CSA Customer Service Attendant.
CSA Customer Software Associate.
CSA Channel Service Agreement.
CSAD Customer Service Applications Division.
CSAG Converged Systems & Applications Group.
CSAT Customer Satisfaction Program.
CSC Channel Support Centre.
CSC Customer Support Center.
CSCM Contact Store for Communication Manger. Basic call recorder Produced by Witness Systems for Avaya.
CSD Configured System Diagram.
CSD Converged Systems Division.
CSD Communications Systems Division.
CSE Customer Service Engineer.
CSE Channel Sales Engineer.
CSE Customer Service Edition.
CSI Communication Solutions & Integration (formerly Global Operations and Field Service Organizations.
CSI Compact Small Intel.
CSI Consulting & Systems Integration.
CSIE Converged Solution Integration Engineer.
CSM Centralized System Management.
CSM Customer Support Manager.
CSM Customer Service Manager (formerly NSM)
CSM Client Service Manager (formerly NSM)
CSM Channel Service Manager.
CSMDR Centralized Station Message Detail Report.
CSOA Commercial Schedule of Authorizations.
C-SOA Commercial Schedule of Authorizations.
CSR Customer Service Representative.
CSR Customer Service Record.
CSR Certificate Signing Request.
CSS Center Stage Switch.
CSS Customer Support Specialist.
CST Central Standard Time.
CSTA Computer Supported Telecommunications Applications.
CSU Communication Service Unit.
CSU Channel Service Unit.
CSV Comma Separated Values - File format used to store tabular data.
CT Computer Telephony or Cordless Phone.
CTA Customer Telephone Activation.
CTDI Communication Test Design, Inc.
CTI Computer Telephony Integration.
CTI Dialer Avaya Proactive Contact (APC) with CTI - Integrates Avaya Proactive Contact with AES and CM for outbound telephony services. Also known as Avaya Proactive Contact "Softdialer"
CTM Concept to Market.
CTO Chief Technical Officer.
CTP Chatter Test Plug.
CTQ Critical to Quality.
CTX Corporate Trade Exchange.
CU Concurrent User.
CUE Call Management System Upgrade Express.
CURL Current Limiter.
Customer Organization or person that receives a product. EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser. NOTE A customer can be internal or external to the organization. Category: Quality; Source: ISO 9000:2000.
Customer satisfaction Customer's perception of the degree to which the customer's requirements have been fulfilled. NOTE 1 Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction. NOTE 2 Even when customer requirements have been agreed with the customer and fulfilled, this does not necessarily ensure high customer satisfaction. Category: Quality; Source: ISO 9000:2000.
Customer Scorecard The collection of performance metrics for an individual Business Partner. Currently, the customer scorecard contains delivery performance, claims performance, purchasing performance, order performance, and credit information.
CV Conference Viewer.
CVCT CentreVu Computer Telephony.
CVE Common Vulnerabilities and Exposures.
C-VID Customer VLAN Identifier.
CVIS Conversant Voice Information System.
CVLAN CallVisor Local Area Network.
CVSUP Avaya Supervisor.
CVUE CentreVu Upgrade Express.
CWA Communications Workers of America.
CWC Call Work Code.
cXML Extensible Markup Language (protocol).
CXP Customer Experience Project.
D&B Dun & Bradstreet - Website supporting Service Delivery where customers obtain technical product documentation, software downloads, FAQs and more. [ (Shares Server with RFA) ]
D1 Definity One.
DAC Dial Access Code.
DAM Distribution account manager = sales.
DAPI DEFINITY Application Programming Interface.
DAR discounts, allowances and returns.
DAT Digital Audio Tape.
DAU Digital Announcement Unit.
DBA Doing Business As.
DBA Dynamic Bandwidth Allocation.
DBA Database Administrator.
DBDIP Database Directory Integration Platform.
DBMS Database Management System.
DCB Data Center Bridging.
DCC Data Country Code.
DCC Digital Communications Controller (MPS)
DCDF Demand Capture / Demand Fulfillment Framework - The framework consists of two distinct processes that moves IT demand from the desired state to the existing state across the IT lifecycle/value chain and replaces BMPR. Demand Capture is a process by which demand for IT investment deemed necessary to enable business strategies and/or projects is captured by the IT Business Partners and then prioritized and approved by business leadership. It also is an alignment process with the efforts of the Business Transformation. Demand Fulfillment (formerly BMPR) is an engagement process by which all IT and selected business operations functions determine and commit support to deliver both interim IT and Business Transformation demand. It is also a project management methodology for the fulfillment of IT demand. However, it is not an approval process. A conscious attempt to minimize effort of both business and IT resources until investment commitments are aligned. A framework to help move Avaya IT towards compliance with Level 2 of the Software Engineering Institute’s Capability Maturity Model (CMM).
DCE Data Circuit Terminating Equipment.
DCI Distributed Computing Infrastructure - supplies state-of-the-art, infrastructure support for domestic and international servers. The team deploys a global support structure for data center services, and server services as well as implementation and support of: UNIX/NT/WIN2K; SAP.
DCIU Data Communications Interface Unit.
DCL Design Change Letter.
DCM Dialogic Configuration Manager.
DCOM Distributed Component Object Model.
DCP Digital Connection Protocol, the protocol for digital phones but also synonym for digital (non IP) phones. Por exemplo. 2400, 1400, 9400 phones are TDM.
DCS Distributed Communications System feature of Avaya Communication Manager.
DCS Digital Cellular System.
DCT Data Collection Tool.
ddc Direct Department Calling.
DDE Defect Diagnostic Escalation.
DDE Defect and Diagnostic Engineering.
DDG Discretionary Discount Group.
DDI Direct Dialing Inward.
DDI Direct Dial In.
DDP Delivered, Duty Paid - see INCOTERMS.
DDU Delivered, Duty Unpaid - See INCOTERMS.
DECT Digitally Enhanced Cordless Telecommunications.
DEDB Data Exchange Data Base.
Def Aud Definity Audix.
Defect Non-fulfilment of a requirement related to an intended or specified use. NOTE 1 The distinction between the concepts defect and nonconformity is important as it has legal connotations, particularly those associated with product liability issues. Consequently the term “defect” should be used with extreme caution. NOTE 2 The intended use as intended by the customer can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier. Category: Quality; Source: ISO 9000:2000.
DELIVERY TERMS The international commercial terms of Trade as defined by INCOTERMS 2000. (iccwbo/incoterms/faq. asp)
Delta (Portal) Dollars that have been added or removed from the beginning of month baseline receivables number throughout the month.
DEM Directory Enabled Management, formerly EDG. Allows sharing of LDAP information with multiple systems.
DENPORT Denver and Shreveport factories.
Dependability Collective term used to describe the availability performance and its influencing factors: reliability performance, maintainability performance and maintenance support performance. NOTE Dependability is used only for general descriptions in non-quantitative terms. [IEC 60050-191:1990]. Category: Quality; Source: ISO 9000:2000.
Design and development Set of processes that transforms requirements into specified characteristics or into the specification of a product, process or system. NOTE 1 The terms “design” and “development” are sometimes used synonymously and sometimes used to define different stages of the overall design and development process. NOTE 2 A qualifier can be applied to indicate the nature of what is being designed and developed (e. g. product design and development or process design and development). Category: Quality; Source: ISO 9000:2000.
DevConnect DevConnect is Avaya’s developer and technology partner program, providing access to open APIs, SDKs, technical education and developer tools to Avaya customers, channel partners and 3rd party technology companies around the world. Technology companies can also leverage DevConnect for interoperability testing via the DevConnect Compliance Testing program. For more information, visit avaya/devconnect.
Deviation permit Permission to depart from the originally specified requirements of a product prior to realization. NOTE A deviation permit is generally given for a limited quantity of product or period of time, and for a specific use. Category: Quality; Source: ISO 9000:2000.
DHCP Dynamic Host Configuration Protocol.
DHL Definity Help Line.
DHTML Dynamic Hypertext Mark-up Language.
Dialogue Server A web application server that generates VXML dialogues.
DID Direct Inward Dialing. The ability for a caller outside a company to call an internal extension without having to pass through an operator or attendant. In large PBX systems, the dialed digits are passed down the line from the CO (central office). O.
Diffserv Differentiated Services.
DIMM Dual Inline Memory Module.
DIMMS Dual Inline Memory Modules.
DIP Data Interface Process.
DISA Defense Information System Agency.
DISN Defense Information Systems Network (JITC)
DISP Dispatch, dispatched or Display.
Dispute (Portal) Dollars flagged where the customer has identified an issue and refused to pay until resolved.
Distributed branch A branch deployment model in which call processing for the branch phones is provided locally.
Distributor Avaya leverages Distributor expertise to provide, prepare and support the channel in selling Avaya products. As well as managing logistics, often across an enormously broad inventory, Distributor generally support the Reseller community with training, technical expertise before and after sales, and may offer marketing and financing support.
DL Digital Loopback Tests.
DLB DTE Loopback.
DLC Direct line console.
DLG Definity LAN Gateway.
DLL Dynamic Link Library.
DLSW Data Link Switching.
DLT Diagnostics, Logging & Tracing (MPS)
DMCC Device, Media and Call Contol (an API, formerly CMAPI)
DMI Digital Multiplexer Interface.
DMLT Distributed MultiLink Trunking.
DMR Deal Margin Report. Standard form for calculating a margin on a deal.
DMS Digital Multiplex System (trade mark of Nortel Networks)
DMT Deal Management Tool.
DMZ Demilitarized Zone: also referred to as a Screened Subnet; a collection of computers that are shielded from both the trusted network and the un-trusted network by packet-filtering routers and gateways.
DN Directory Number.
DNA DEFINITY Network Administration.
DNAT Dynamic Network Address Translation.
DNB Directory Number Block.
DNC Do Not Call (describes national do not call list in conjunction with outbound dialers)
DNIS Dialed Number Identification Service.
DNP Data Network Planner.
DNS Domain Name System.
DO Direct Operations.
DOA Dead on Arrival.
DOA Delegation of Authority.
Document Information and its supporting medium. EXAMPLE Record, specification, procedure document, drawing, report, standard. NOTE 1 The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a combination thereof. NOTE 2 A set of documents, for example specifications and records, is frequently called “documentation”. NOTE 3 Some requirements (3.1.2) (e. g. the requirement to be readable) relate to all types of documents, however there can be different requirements for specifications (e. g. the requirement to be revision controlled) and records (e. g. the requirement to be retrievable). Category: Quality; Source: ISO 9000:2000.
DOD Direct Outward Dialing.
DoD Department of Defense.
DOF Direct Order Form.
DOH Days On Hand (BTO, Stocking Items)
DOLM Distributed Office Local Manager.
DOW Description of Work.
DPICS Distributed Product Inventory Control System.
DPMO Defects Per Million Opportunities.
DPNSS Digital Private Network Signaling System.
DPO Dispatch Out.
DPR Dial Plan Manager.
DPSP Distributor Price Support Program.
DR Disaster Recovery.
DRIVE Distribute, Register, Inform, Verify, Excel. Global BlueRoads deployment rebranded to DRIVE.
DRM Dual Radio Module.
DS Decision Support (Finance)
DS Design Specialist.
DS Designated Server. In PLDS, indicates a download code.
DS1 Digital Signal 1 (T1 = 24 voice channels; 1.544 Mbps: E1 = 32 voice channels; 2.048 Mbps)
dsa Data Storage Allocation.
DSA Definity Site Administration.
DSC Digital Switch Controller.
DSCP DiffServ Code Point.
DSE Digital Set Emulation.
DServer Dialogue Server.
DSIC Dedicated Switch Installation Crew.
DSL Digital Subscriber Loop.
DSL Digital Subscriber Line.
DSM Data Store Manager. The DEM interface to a device.
DSN Defense Switch Network.
DSO Days Sales Outstanding (a measure of outstanding debt to Avaya)
DSO Data Services Organization.
DSO Distributed Server Option.
DSP Digital Signal Processor. A programmable device used to implement any of several signal analysis and/or conversion operations such as coding/decoding, tone detection, and echo cancellation.
DSS Direct Station Selector.
DST Daylight Savings Time.
DSU Data Service Unit.
DSU Digital Service Unit.
DSV Document Storage Vendor.
DSX Digital Cross-Connect.
DTC Digital Trunk Controller.
DTE Data Terminal Equipment.
DTIC Digital Trunk Interface Card.
DTMF Dual Tone Multi Frequency.
DTP Dial Tone Provider.
DTR Digitone Receiver.
DUN Dial-Up Networking.
DVB Digital Video Broadcasting.
DVD Digital Versatile Disc.
DVL Designed Vehicle Load.
DVMRP Distance Vector Multicast Routing Protocol.
DWBS Definity Wireless Business Systems.
DXC Digital Cross Connect.
DXS Direct Extension Selection.
E&Y Ernst & Young - Expatriates, International assignee.
E2E VQ End to End Voice Quality is the transmission quality from one user to other user and include all transmission components e. g. phone-CM-network-CM-phone.
e3Quality Technical call quality program, developed by GCCC to ensure predictable customer experiences.
e3Quality Queue Automates the generation of random sampling for quality checks and provides reporting on defects.
E911 Emergency 911.
EAC Executive Advisory Council.
EAI Enterprise Application Integration.
EAL Expansion Arch-Angel Link.
EAP Extensible Authentication Protocol.
EAPoL Extensible Authentication Protocol over LAN.
EAS Expert Agent Selection.
EBC Executive Briefing Centre.
eBill on-line application for customers to view, print, pay, dispute invoices on line.
EBIT Earnings before interest and taxes.
EBITDA Earning Before Interest, Taxes, Depreciation and Amortization.
EBLT eBusiness Leadership Team.
EBM The Powerware 9125 UPS can have an optional Extended Battery Module (EBM) Powerware 9125 Two-in-One UPS 700-2000 VA User's Guide.
eBPP Electronic Bill Presentation & Forma de pagamento.
ebsLS Enhanced Basic Speech Latin Spanish.
EC Exchange Carrier.
EC Echo Canceller.
EC Extension to Cellular.
EC Enterprise Configurator.
EC Executive Council (Avaya Senior Staff)
EC500 Communications Manager feature that offers your users the freedom to work anywhere, anytime, using any type of cellular or wireless phone. With EC500, calls to an office number are extended to a cell phone, allowing users to receive work-related calls wh.
ECAD Enterprise Communications Application Division.
ECC External Communications Controller.
ECC Error Correcting Code.
ECC External Call Controllers ECC servers are self contained within their own cabinet example S8800 or DLHP and Dell.
ECG Enterprise Communications Group.
ecg Enterprise Communication Group.
ECH External Call History (from CMS)
ECLIPS Enterprise Class IP Solutions.
eCM Enterprise Content Management.
ECM Error Correction Mode.
ECN Explicit Congestion Notification.
ECO Engineering Change Order.
ECO Extended Compensation Option.
ECR Engineering Change Request.
ECRS Embedded Server.
ECS Enterprise Communication Server.
ECS Enterprise Collaboration Solutions.
ECT Equal Cost Trees.
EDC European Distribution Centre.
EDI Electronic Data Interchange.
EDM Enterprise Device Manager.
EDOC Electronic Documentation.
EDS Electronic Data Systems (the company)
EDS Enterprise Directory System.
EDTG Enhanced Digital Tone Generator.
EDU Electronic Data Unit.
EeBLT EMEA eBusiness Leadership Team.
EEE Energy Eficient Ethernet.
EER Executive Escalation Review.
EF Expedited Forwarding.
Effectiveness Extent to which planned activities are realized and planned results achieved. Category: Quality; Source: ISO 9000:2000.
Efficiency Relationship between the result achieved and the resources used. Category: Quality; Source: ISO 9000:2000.
EFT Electronic Funds Transfer.
EGP Exterior Gateway Protocol.
EHS Environment, Health, and Safety.
EHSMS Environment, Health, and Safety Management System - Avaya's main compliance tool for global EHS compliance.
EI Early introduction (Trials with new customers).
EI Expansion Interface - The board in the PPN or an EPN that provides the interface between the port network’s TDM and LAN busses and the fiber that interfaces to either another port network or the CSS.
EICTA European Information and Communication Technology Association - A European based trade association similar to the US-based America Electronics Association.
EIGRP EIGRP (Enhanced Interior Gateway Routing Protocol) is a CISCO network protocol that lets routers exchange information more efficiently than with RIP (Routing Information Protocol) or RIPv2. EIGRP evolved from IGRP (Interior Gateway Routing Protocol) and r.
EKTS Electronic Key Telephone System.
ELA Enhanced List Administration.
ELA Enhanced List Application.
ELAT ExpertNet Lite Assessment Tool.
ELIN Emergency Location Identification Number.
ELS Embedded Lease Structure.
EM/PM Engagement/Project Management.
EMC Elite Multichannel.
EMEA Europe, Middle East & Africa - A geographic reference to the European, Middle Eastern and African region on the globe.
EMEA CSC EMEA Customer Support Center.
EMI Electromagnetic Interference.
EMMC Expanded Meet-me Conferencing.
EMP European Marketing Platform (EMEA Marketing Database)
EMS Environmental Management System.
EMT Escalation Management Team - A group within Customer Advocacy responsible for getting customer escalations attended to and addressed.
EMU Enterprise Mobility User.
ENBC Enhanced Network Bus Card.
ENC External Network Connection. Agreement to access data network.
Enterprise Refers to the whole corporation. It tends to refer to corporations with more than one location.
Enterprise An integral part of the Remote Technical Services delivering remote technical support to over 60,000 Enterprise customers. Our team is comprised of approximately 235 talented and dedicated associates, Call Receipt Agents, Tier 2 Technicians, Tier 3 Engine.
Entitlements contractual obligations with our customers.
EOE Electronic order entry.
EOL End of Life (Product)
EOM End of Month.
EOS End of Support (Product; = EOL = End of Life)
EOT End of Transmission.
EP Extension Pack.
EP&T Emerging Products & Tecnologia.
EPM Enterprise Policy Manager.
EPN Expansion Port Network.
EPP Extended payment Program.
EPP Enterprise Program Portal - Launched in April 2004, the Enterprise Portal Program is a multi-phased program which encompasses a number of initiatives that seek to provide a consistent brand experience to Avaya employees, customers and partners using a common web infrastructure.
EPT Emerging Products & Tecnologia.
EPW Electronic Preinstallation Worksheet. A worksheet that project managers and customers use to record configuration information for a server, media gateway, or both.
EQM ExpertNet Quality Management.
eQTC electronic Quote To Cash - Quote to Cash (in practice this term may incorporate processes as early as Prospect). 'Quote to Cash' is the term used to describe the whole process from receipt of customer enquiry, through order fulfilment, billing and cash collection. In reality the process would be more accurately described as ‘Prospect to Cash’, because it includes activities that precede the quotation, but QTC is the commonly used term.
ER Emergency Recovery (Nortel Group)
ERA Entgelt Rahmen Abkommen.
ERP Enterprise Resource Planning.
ERS Ethernet Routing Switch (Nortel Product)
ERTS Equipment and Resource Tracking System.
ES Errored Seconds.
ESAT Employee Satisfaction.
ESB Enterprise Service Bus - integration layer that houses a couple of small apps (Customer Enrollment is one of them) to support eCommerce.
ESC Employee Service Centre.
Escheatment Process where Care cannot locate the customer to whom a payment belongs so those dollars are removed from SAP and put in the escheatment GL. After a state specified dormancy period has come to an end the money is sent to the state.
ESD Electronic Software Delivery.
ESD Electrostatic Discharge.
ESDI Enhanced Serial Data Interface.
ESF Extended Superframe.
ESI End System Identifier.
ESIB EMEA Systems Investment Board (superseded by BMPR)
ESLP Enterprise Software Licensing Program.
ESP Enterprise Support Partner - (As relating to the Predictive Dialer)
ESP Enterprise Selling Process - Also known as the Strategic Account Planning Process allows users to create account plans for Strategic, Named Accounts (NAR) and Regional Named Accounts (CALA, EMEA & APAC). The Enterprise Selling Process (ESP) is an Account Planning methodology for sales, sales support, and marketing teams responsible for penetrating, covering, and growing their largest accounts. ESP enables account teams to: - Prioritize and focus their efforts on the best short-term and long-term opportunities — opportunities based on the customer's business needs - Understand how best to cover and penetrate the organization and its multiple business units - Coordinate account team activities - Analyze and develop key executive relationships and partnership strategies - Create an account marketing strategy - Build a detailed Account Map that matches appropriate solutions to specific customer needs and helps identify total, account-wide revenue potential - Build and implement a comprehensive Account Plan.
ESP Enterprise Services Platform.
ESP Expert Solution Platform (at NSAC)
ESS Enterprise Survivable Server.
ESS Essential - Support Advantage offer.
EST Eastern Standard Time.
eSupply E-Supply offers Avaya Suppliers an integrated view of Purchase Order, Invoice, and Payment Status.
ETA Estimated Time of Arrival.
ETL Short for extract, transform, load. Data is extracted from one data source, transformed in some other format and loaded into another database. ETL functionality is a prerequisite for every enterprise integration system, particularly data warehouses.
ETM Enterprise Telephony Management.
ETN Electronic Tandem Network.
ETR Estimated Time of Repair.
ETR Enhanced Tip and Ring.
ETS Exempting Tracking System.
ETS Electronic Tandem Switching.
ETS European Telecommunications Standard.
ETSI European Telecommunications Standards Institute.
EU European Union.
EU001 Community General Export Authorization allowing shipments to 7 countries: Australia, Candada, Japan, New Zealand, Norway, Switzerland, United States of America.
EUO End User Organization.
EUS End User Services - supplies state-of-the-art, infrastructure support for domestic and international servers. The team deploys a global support structure for data center services, and server services as well as implementation and support of: UNIX/NT/WIN2K; SAP.
EUTC Enhanced Universal Trunk Card.
EVAT ExpertNet VoIP Assessment Tool.
evergreen means that the contract will continue to auto-contract will renew every year until someone indicates differently.
EVI Template Escalation Template.
EVM Embedded Voice Mail.
eVP eValuePrompter - tool within Salesforce to manage Sales funnel & oportunidades.
EVR Executive Visibility Reports.
EVSB Exact View Service Bureau-Tool used to pull invoices.
EWL Enterprise Wide Licensing.
EWR Enterprise Wide Communications.
EWT Estimated Work Time.
Expanets Experienced at Networked Solutions.
EXW ExWorks - See INCOTERMS.
EZPay Web tool to be used by customers who don't want to get an eBill login but still want to make online payments.
FAC Feature Access Code.
FAQ Frequently Asked Questions.
FAS Facility Associated Signaling.
FAS Frame Alignment Signal.
FAST Field Assistance Support Team.
FBA Forward Busy Allowed.
FBD Forward Busy Denied.
FCAPS Fault, Configuration, Accounting, Performance and Security - An ISO standard for defining network management.
FCC Federal Communications Commission.
FCE Flatten Consolidate Extend.
FCM Flexible Call Manager.
FCoE Fiber Channel over Ethernet.
FCR First Contact Resolution.
FDAPI Flexible Digital Auxiliary Port Interface.
FDB Forwarding Database.
FDD Frequency Division Duplexing.
FDDI Fiber Distributed Data Interface.
FDM Frequency Division Multiplex.
FDN Forward Don't Answer.
FDOS First Day of Service.
FDX Full Duplex.
FE Field Engineer.
Feathering Tool discount approval form.
FEC Forwarding Equivalence Class.
FEDB Front End Database.
FET Feature Extraction Tool.
FEXT Far End Cross Talk.
FG Feature Group.
FG/S Finance Germany/Tax Finanzen Deutschland/Steuern.
FIB Forwarding Information Base.
FIFA Fédération Internationale de Football Association International Federation of Association Football.
FIFO First-in first-out.
FIPS Federal Information Processing Standard.
FL Functional Location (#)
FLRP Finance Leadership Rotational Program.
FM Frequency Modulation.
FM Federal Markets.
FMC Fixed Mobility Convergence.
FMEA Failure Modes and Effects Analysis.
FMM Field Marketing Manager.
FMS Fixed Mobile Substitution.
FMV Fair Market Value.
FMW Future Middleware (IT applications to support front end systems.
FMW fusion middleware.
FNE Feature Name Extension.
FNU Feature Name URI.
FOB Free on Board - see INCOTERMS.
FOC Free Of Charge.
FOD Fax on Demand.
FoIP Fax over Internet Protocol.
FOMA Federal Open Market Agreement.
FOOS Facility Out Of Service.
FP Feature Package.
FPM Fault and Performance Manager.
FQDN Fully Qualified Domain Name.
FQR Field Quality Reports.
FRICE Forms, reports, Interfaces, Conversions and Enhancements.
FRL Facility Restriction Level.
FRU Field Replaceable Unit.
FRU Final Responsibility Unit.
FS Functional Specification.
FSAC Field Services Assignment Center.
FSAC Field Services Administration Center.
FSAC-SS Field Service Adminstrative Center - Support System - Supports the Services business in managing the provisioning and maintenacne workload as well as providing time data collection/management for Avaya core technicians.
F-Scale Scale from 0-9 used to identify each collection process step.
FSD Full Services Delivery. S/W FSD-Wholesale: FSD is software support services provided by Avaya directly to the customer. Avaya owns the customer services responsibility but the partner is still involved in managing the customer relationship. H/W FSD Age.
FSE Field Support Engineer.
FSM Field Service Manager.
FSMTA Field Support Message Trace Analyze.
FSMTC Field Support Message Trace Collect.
FSO Field Services Organization.
FSP Financial Services Provider: a corporation that provides financial services such as a bank, insurer, brokerage house, mortgage broker, credit card issuer, etc.
FSWC Field Services Work Center.
FT Facilitation Team.
FTE Full-Time Equivalent.
FTP File Transfer Protocol.
FTS Federal Government Network.
FTSR Full-Time Screen Recording -- this is a software option available with the Avaya Contact Recording application, which is part of the Avaya Aura Workforce Optimization (WFO) solution suite -- this tool allows for full-time entire PC screen recording triggered by an audio call to/from a contact center agent's desktop.
FUD fear, uncertainty, and doubt.
FURQ Forced Unregistration Request.
FVE Fair Value Exchange.
FWDL Firmware Download.
FX Foreign eXchange.
FXO Foreign Exchange Office.
FXS Foreign Exchange Subscriber (or Station)
FYI For Your Information.
G860 Avaya-branded AudioCodes media gateway. A robust, powerful, and user-friendly SIP-integrated gateway used to terminate DS3 circuits for integration to Aura Communication Manager or System Manager.
GA General Availablity, refers to date when solutions are available for release.
GAAP Global Alliance Partner Program.
GAAP generally accepted accounting principles.
GAI# GAI#=Group Authorization Number (used to authenticate 3rd parties for things like RFA (remote feature activation)
GAL Global Address List.
GAM Global Account Manager.
GAM Global Alarm Module -- software that monitors alarm reporting processes.
GAMS Global Account Managers.
GAO Global Accounts Organization.
GARP Gratuitous Address Resolution Protocol.
GAVP Global Account Vice President.
GBIC Gigabit Interface Converter.
GBM General Business Market.
GBP British Pound.
Gbps Gigabits per second.
GBS General Business Systems.
GBT Global Business Transformation - Global Business Transformation (GBT) is a global, multi-channel, multi-vendor solution that includes new processes that focus on reducing steps and simplifying sales and service delivery. Employees and BusinessPartners will have quicker access to data they need to generate offers, and they and customers will be able to order solutions and services easily.
GBX Global Business Transformation.
GCA Geographical Commuting Area.
GCCC Global Customer Care Centre.
GCIP Global Customer Investigation Program - Used for defective part fault isolation support for select customers.
GCO Gets Cut Off.
GCP Global Contract Platform - Consisting of two contract applications. One is an electronic repository for signed contracts. Technicians and CCC use to support customer inquiries and contract terms and conditions. One is a contract generation tool used to generate contracts NOT in SAP.
GCRG Global Call Routing Guide: An online web-based search tool to locate contacts and routing destinations. toolsa. sd. avaya/directories/index. php? m.
GCS Global Communications Solutions.
GDA Global Discount Agreement.
GDL Global Distribution Lists.
GDNT Guandong Nortel.
GEDI Graphically Enhanced DEFINITY Interface.
GEET Global Executive Escalation Team.
Generali Provider of Health and Hospitalisation Services in Belgium.
GES Global Enterprise Solution.
GES Global Employee Services.
GES Configurator Now "Avaya Solutions Designer (ASD)" - The GES Configurator application is a configuration tool which supports domestic and international users and multiple sales channels including the Avaya Direct Sales Force and Indirect Channel Distributors and Dealers.
GIMT Global Integrated Management Team (Global Investment Management Team).
GIS Global Integrated Sales.
Global Deal Deals that span two or more sales regions are typically considered "Global Deals", however, the complexity of a single region, multi-country deal may cause the Avaya team to treat it under Global deal process. The Deal Negotiation team will guide such de.
GloCOE Global Center of Excellence, reports under VP of GCCC, process and data team.
GLS Global Learning Systems.
GM General Manager.
GMI Global Market Introduction.
GMM Global Maintenance Manager.
GMPT Global Maintenance Pricing Tool - The tool that we have designed to help price up utility, which is called the Global Maintenance Pricing Tool (GMPT), will continue to be used for pricing up maintenance for renewals and aftermarket quoting once we declare GA for Utility for aftermarket and renewals by region as currently there are no identified plans to do aftermarket quoting using our BT tools.
GMR Global Message Redundancy.
GMS Global Managed Services - outsourcing. avaya.
GMT Greenwich Mean Time.
GnuPG GNU Privacy Guard.
GO Global Outsourcing.
GOA Globale order assurance.
GOM Global Offer Manager.
GOPT Global Outsourcing Pro forma Tool.
GPA General Purpose Adapter.
GPI Global Process Integration.
GPN Global Public Networks.
GPO Global Procurement Organization.
GPP Global Partner Portal.
GPPC Global Pricing and Product Catalog.
GPPR Global Part Price Repository.
GQMS Global Quote Management System.
GR Goods Receipt.
Grade Category or rank given to different quality requirements for products, processes or systems having the same functional use. EXAMPLE Class of airline ticket and category of hotel in a hotel guide. NOTE When establishing a quality requirement, the grade is generally specified. Category: Quality; Source: ISO 9000:2000.
GRE Generic Routing Encapsulation.
Greenfield Shorthand for a brand new customer to a product; as opposed to an upgrading customer.
GRIP Global Requirements Integration Process.
GRT Global Registration Tool.
GRUB GRand Unified Bootloader.
GS/LS Ground start/Loop start.
GSA Global Strategic Accounts.
GSA U. S. General Services Administration.
GSC Global Communications Solutions.
GSD Global Services Delivery.
GSD Global Service Desk.
GSI Global Systems Integrator.
GSM Global Service Manager.
GSM Global System for Mobile Communications (Europe)
GSO Global Sourcing Organization.
GSOL Government Solutions.
GSS Global Strategic Solutions.
GSS Global Support Services.
GSSCP Global Service Provider SIP Compliance Program - Interoperability testing to validate the operation of Avaya's products, like IPO, aginst Service Provider's SIP trunk offerings.
GTC Global Trade Compliance.
GTE General Telephone and Electric.
GTM Go to Market.
GTS Global Trade Specialist.
GTS Global Technical Services.
GUI Graphical User Interface.
GWMGR DEM gateway manager.
GWN Gets Wrong Number.
HA High Availability AACC 6 supports HA hot standby resiliency for CCMS, CCT, CCMM and CCMA.
handset in most places handset is the receiver however especially in smaller business customers it may mean the entire phone to them.
HAP High-availability platform.
Hard Commitment Dollars flagged as being committed to pay because the customer has given us a check number or wire date.
HAWS Home Administration Web Service.
HAZCOM Hazard Communication - OSHA requirement to communicate known hazards associated with the use of chemicals to employees.
HBA Host Bus Adaptor.
HBC Hosted Blade Center.
HBTN Hold Button.
HC Health Check.
HCC Hosted Contact Center.
HCG High Cost Geo i. e. USA, United Kingdom.
HCI Human Computer Interaction.
HCRM Hosted Customer Relationship Management.
HD Video High Definition Video.
HDTG High Density Trunk Gateway, also known as G860.
HDX Half Duplex.
HFM Hyperion Financial Manager.
HIC Headset Interface Cord.
HIDS Host Based Intrusion Detection System.
HIPT Hosted IP Telephony.
histdb Historical Database.
HMM High Level Maintenance Manager.
HOOL Hears Others On Line.
HOP Handoff Package.
HOQ Home Office Quote.
How To howto. avaya is the emerging web site where Avaya's key processes are documented. It was created in August 2004 in support of the QRU releases and its use is being steadily extended to other areas of the business.
HP Openview Service Desk Avaya tool set used to manage change, incidents, problems, configuration items, and support requests.
HPOV HP OpenView.
HPOV-PI HP OpenView Performance Insight.
HR Human Resources.
HSAM Hash-Sequenced Access Method (MPS)
HSEM Hosted Solutions Element Manager.
HST Hazardous Substances Team (An Avaya group bringing together Avaya stakeholders to prepare for lead-free design and manufacturing and product take back.
HTH Hope that helps.
HTML Hypertext Mark-up Language.
HTS Harmonised Tariff System.
HTTP Hypertext Transfer Protocol.
HTTPS Hypertext Transfer Protocol Secure.
HUCC Hosted Unified Communication Center.
HVAC High Volume Air-Conditioning.
I/B Installed Base.
I/O Input / Output.
I5 Integral 5, the small enterprice PBX from the acquisition Tenovis.
I55 Integral 55, the large enterprice PBX from the acquisition Tenovis.
IA Intuity Audix.
IA Information Assurance.
IAM Identity Access Management.
IAP ISDN Application Process.
IAS International Assignee Services.
IAS Internet Audio Server (MPS)
IAUG International Avaya User Group - International Avaya Users Group is a not-for-profit, start-up technology user group that represents Avaya and heritage Nortel product users. It will combine the three user groups International Nortel Networks Users Association (INNUA), International Association of Avaya Users (InAAU) and INSIGHT 100inc into a single entity. IAUG will have a membership of more than 6,000 Avaya and heritage Nortel customers throughout the world. IAUG will be the primary resource for education, networking and advocacy for Avaya’s global customer community. IAUG’s value proposition is to educate and inform members in all areas of communications technology with emphasis on the Avaya solution portfolio; to create a peer-to-peer network to share solutions and solve common problems; and to advocate on behalf of members to drive Avaya and its partners’ product and service solutions.
IBEW International Brotherhood of Electrical Workers.
IC International Contracting.
IC6 Avaya Interaction Center, may be called AIC or IC6.
ICAM Inside Channel Account Manager.
ICC Internal Call Controller eg S8300 or S8400 server designed to fit within a gateway.
ICCC Denver International Customer Care Centre.
ICD International Code Designator.
ICE Inside Client Executive.
ICE Costs Incurred Cost & Expense Costs. por exemplo. HC, Expense, 3rd party Vendor. it does not include allocated costs.
ICM Indirect Channel Manager.
ICM Inventory Control Management.
ICM Internet Call Manager.
ICM Initial Contact Meeting (DISA)
ICM Intelligent Communications Manager (Avotus)
ICMP Internet Control Message Protocol.
ICMPL Install, Customization, Maintenance, Post Warranty, Length of Warranty.
ICP Interactive Communications Portal.
ICPSP In Country Price Support Program.
ICR Intelligent Call Router (Cisco)
ICT In-Circuit Test.
IDA Integrated Document Access.
IDBM Informix Database Manager.
IDE Integrated Development Environment.
IDF Intermediate Distribution Frame.
IDN Integrated digital Network.
IDOC Intermediary Document. These are files used by SAP to transfer data in or out of SAP. They are effectively interface files. Used by many components of SAP - ALE (application linking), EDI (electronic data interchange), BW (business warehouse)
IDS Interaction Data Server.
IDT Integration Development Team.
IE Information Element.
IE9 Microsoft Internet Explorer 9.
IEC InterExchange Company.
IEEE Institute of Electrical and Electronics Engineers.
IETF Internet Engineering Task Force.
IEX Workforce Management tool competes with Blue Pumpkin.
IGAR Inter-Gateway Alternate Routing.
IGC Inter Gateway Connectivity.
IGC Inter-Gateway Connection in CM.
IGMP Internet Group Management Protocol.
IGRP Interior Gateway Routing Protocol.
IGSI IBM Global Services (India)
IHV Independant Hardware Vendor.
IIM Intuity Internet Messaging.
IIOP internet inter-orb protocol. Communication protocol.
IIS Internet Information Services.
IL Installation Location.
ILI Intelligent Link Interface.
ILT Instructor Led Training.
ILU Independent Logical Unit.
IM Integrated Management.
IM Instant Messaging.
IMAPI Intuity messaging application programming interface.
IMD Integrated Management Database.
IMM Intuity Message Manager.
IMON Internet Monitor (Proactive Contact administrative application)
IMP Inverse Multiplexer Protocol.
IMS Information Management Systems.
IMS Integrated Messaging System.
IMS Avaya Integrated Management Suite.
IMUX Inverse multiplexer.
INA Integrated Network Access.
InAAU International Association of Avaya Users.
INADS Initialization and Administration System: a dedicated Initialization and Administration System line to monitor the operation of customers’ communications systems on a continual basis.
INC Inter-port Network Connection.
Incidental Services Incidental Services includes minor services in support of the main product purchase such as: • After Market rack stack generated by the 104164 code • On-site MAC (both per occurrence & per incident maintenance related MAC) • License (RTU) Activation.
INCOTERMS A set of International Trade terms, published by the International Chamber of Commerce, defining the responsibilities of buyer and seller.
In-Country The specific country within an Avaya defined region inwhich the customer and or services delivered reside.
Information Meaningful data. Category: Quality; Source: ISO 9000:2000.
Infrastructure (Organization) System of facilities, equipment and services needed for the operation of an organization. Category: Quality; Source: ISO 9000:2000.
In-Region Avaya defined region by which the customers equipment and or services delivered are located.
InSite Avaya's Product Support Knowledgebase insite. avaya.
Inspection Conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging. Category: Quality; Source: ISO 9000:2000.
INT AUD Intuity Audix.
Interested party Person or group having an interest in the performance or success of an organization. EXAMPLE Customers, owners, people in an organization, suppliers, bankers, unions, partners or society. NOTE A group can comprise an organization, a part thereof, or more than one organization. Category: Quality; Source: ISO 9000:2000.
International Technical Assistance Centers (ITACs) A virtual Tier III organization with locations in Denver, Colorado, USA and Tel-Aviv, Israel. This team works on escalated troubles from the CoEs. The virtual ITAC is composed of four internal work groups Switch, Adjunct, Data and Converged Products. T.
IOC Integrated Office Communications.
IOS Internet Operating System.
IP Internet Protocol.
IP Phone Internet Protocol, An IP telephone client for Windows-based PCs. It provides access to productivity-enhancing Avaya Communication Manager features such as: multiple call appearances, transfer, and conference. Working remotely has never been easier.
IPB Illustrated Parts Breakdown.
IPC interprocess communication.
IPCM IP Client Mananger (Nortel Product, Enterprise name for CICM)
IPCoDE IP Communications Development Environment (IPCoDE) was a specific configuration of Avaya Communication Manager, SES and AE Services, virtualized to run on a single server. It was offered only through the DevConnect program, and was discontinued in June 20.
IPDR Internet Protocol Detail Record.
IPFM IP Flow Management.
IPI Individually Priced Items.
IPL Initial Program Load.
IPOPS IP Office Phone Status.
IPOSS IP Office Support Services.
IPR Intellectual Property Rights.
IPS Intrusion Prevention System.
IPSec Internet Protocol Security.
IPSI IP Server Interface.
IPSI Internet Protocol Services Interface.
IPSM IP Service Manager.
IPT Integrated Portfolio Team.
IPTC Internet Protocol Trunk Card.
IPTCM IP Telephony Central Management.
IPv6 Internet Protocol Version 6.
IPX Internet Packet Exchange.
IR Interactive Response.
IRB Investment Review Board.
IRIS Inventory Reconciliation Information System.
IROB In Range Out of Building.
IRQ Interrupt Request Queue.
IS Integrated Solutions.
IS Information System.
IS3/IS3e System developed by Avaya R&D to provision PBX and Voice Mail customers while continuing to track against contractual SLA's. Although currently just used in Outsourcing Services, other teams are investigating. The system is still in its growth/additiona.
IS3e Intelligent Solutions Support System (Enterprise)
ISDN Integrated Services Digital Network.
ISG Industry Solutions Group.
I-SID Service Identifier.
IS-IS Intermediate System to Intermediate System.
ISM Implementation Services manager.
ISO International Organization for Standardization.
ISO International Services Organisation.
ISO Implementation Services Organization - The Implementation Services Organization provides value-added implementation and integration services, offers and applications. Offers include installation, integration and upgrades of new or existing hardware, software or communications networks and applications. Implementation Services also supports and implements multi-vendor data networks and call center solutions.
ISP Internet Service Provider.
ISR Inside Sales Representative.
IST Inter-switch Trunk.
ISUP Integrated Services User Part.
ISV Independent Software Vendor.
IT Information Technology.
ITAC International Technical Assistance Centers - A virtual Tier III organization with locations in Denver, Colorado, USA and Tel-Aviv, Israel. This team works on escalated troubles from the CoEs. The virtual ITAC is composed of four internal work groups Switch, Adjunct, Data and Converged Products. The ITAC acts as an interface between the regions and Tier IV.
ITC Information Transfer Capability.
ITG Internet Telephony Gateway.
ITSS Information Technology Self Service Center (International) - ITSS is the "IBM Helpnow" equivalent for EMEA/APAC/CALA. Used to submit and track support and service requests 24 hours a day, seven days a week. Found at itss. avaya.
ITT Invitation to Tender.
ITU International Telecommunications Users.
IUP Interconnect User Part.
IVM Index Voice Manager.
IVR Interactive Voice Response: Delivery platform for speech enabled solutions in script and VoiceXML which are fully integrated with your contact center and business processes. Speech self service is ideal for speech automating business processes as well a.
IVS Independent Software Vendor.
IVVR Interactive Voice & Video Response.
IWC InterExchange Carrier.
JBCE Japan Business Council in Europe - a Japanese based trade association dealing with telecoms and IT issues. Similar to the US-based American Electronics Association.
JDBC Java Database Connectivity.
JDBCDIP Java Database Connectivity Data Interface Process.
JDK Java Development Kit.
JDMK Java Dynamic Management Kit.
Jeopardy Order or invoice with an error that must be manually fixed before it will bill correctly.
JIT Just-In-Time (Goods from Suppliers)
JITC Joint Interoperability Test Command.
JNDI Java Naming and Directory Interface.
JRE Java Runtime Engine.
JROC Joint Requirements Oversight Council.
JSD Joint Service delivery. Maimtenance agreement for certified Partners.
JTAPI JAVA Telephony API.
KCS Knowledge Centered Support. New support Strategy. KCS is a methodology and a set of practices and processes that focuses on knowledge as a key asset of the support organization.
KDB Kernel De-Bug.
KDE Key Data Element.
KMAT Configurable Material Code.
KOTL Key Operating Technology Locations.
KPI Key Performance Indicator.
KRS Key Retrieval System (Nortel license database)
KSN Knowledge Sharing Network.
KT Knowledge Transfer.
KTLO Keep The Lights On.
KTU Key Telephone Unit.
KVM Keyboard, Video, Mouse. KVM switch allows a single keyboard, monitor, and mouse to control more than one computer at a time.
LAC Lucent Access Controller.
LADT Local Area Data Transport.
LAG Link Aggregation Group.
LAI Look Ahead Interflow.
LAN Local Area Network.
Language Assistance Requestor is asking for assistance in a specific language. Should be defined in Business Rules and requestor should be systematically routed to an associate who can address the request in language.
LAP Light Access Point.
LAPD Link Access Protocol on the D-channel. A link-layer protocol on the Integrated Services Digital Network basic rate interface (ISDN-BRI) and primary rate interface (ISDN-PRI) data link layer (level 2). LAPD provides data transfer between two devices, and e.
LAPD Link Access Procedure data.
LART Loser Attitude Readjustment Tool.
LASR Loquendo Automatic Speech Recognition.
LAW Live agents on the Web. A part of our new KCS strategy.
LBM Loopback Message.
LBR Loopback Reply.
LCD Liquid Crystal Display.
LCG Low Cost Geo i. e. India, Argentina,
LCMS Life Cycle Management System.
LCP Link Control Protocol.
LCS Live Communication Server.
LD Logistics Director.
LD Long Distance.
LDAP Lightweight Directory Access Protocol.
LDN Listed Directory Number.
LDP Label Distribution Protocol.
LDS Last Day of Support.
LDT Line of Business Decision Team.
LEC Local Exchange Carrier.
LED Light Emitting Diode.
LER Label Edge Router.
LIC Line Interface Card.
LIC-ERR Licence Error.
LID Local IPT Design.
LILO Linux loader.
LIM Line Interface Modules.
LINN Linux in Nortel Networks.
LIT License Installation Tool.
LIT Logistics Information Technologies.
LLC Limited Liability Corporation, also the term for Avaya LLC, which is Expanets.
LLDP Link Layer Discovery Protocol.
LM Contact Center License Manager Avaya uses LM for the central licensing and control of all Contact Center components and features across the Contact Center suite.
LMK Let Me Know. No really, that's the meaning, I'm not asking you to let me know :)
LMS Learning Management System - Part of Avaya University.
LNCC Limit Number of Concurrent Calls.
LNP Lotus Notes Package.
LOA Letter of Agency.
LOA LOA Least Occupied Agent similar MIA Most Idle Agent.
LOB Line of Business.
LOF Loss of Frame.
LOS Loss of Signal.
LOV List of Values - A common term for items listed in Siebel ticketing drop down and pick list fields.
LPC Last Project Controll.
LPD Line Printer Daemon.
LPO Local Purchase Order.
LPP LEGACY PROTECTION PLAN.
LPS Logistics Planning & Apoio, suporte.
LPVC Large Port Voice Card.
LQR Link Quality Report.
LRQA Lloyd's Register Quality Assurrance (Auditing company)
LSC Local Session Controller (JITC)
LSP Local Survivable Processor.
LSR Label Switched Router.
LTC Lead To Cash.
LTM Link Trace Message.
LTO Lead to Order.
LTR Link Trace Reply.
LTTS Loquendo Text-To-Speech.
LVM Logical Volume Management.
LVR Large Vocabulary Recognition.
LWC Leave Word Calling.
LXD Lines Crossed.
M/T-DIG Maintenance/Test Digital Port.
MA Maintenance Association.
MAAP Maintenance and Administration Panel.
MAC Medium Access Control.
MACS Multifunctional Alarm - and Communication Server.
MAD Master Agreement Database.
Maestro Developed as a Services ticketing tool to replace Legacy systems.·Direct interface to SAP I. E. all Functional Location (FL) data including entitlements and address information loaded from SAP.· Integrated with Avaya's patented Expert Systems sm, INADS, FS.
Management Coordinated activities to direct and control an organization. NOTE In English, the term “management” sometimes refers to people, i. e. a person or group of people with authority and responsibility for the conduct and control of an organization. When “management” is used in this sense it should always be used with some form of qualifier to avoid confusion with the concept “management” defined above. For example, “management shall…” is deprecated whereas “top management shall…” is acceptable. Category: Quality; Source: ISO 9000:2000.
Management system System to establish policy and objectives and to achieve those objectives. NOTE A management system of an organization can include different management systems, such as a qualitymanagement system, a financial management system or an environmental management system. Category: Quality; Source: ISO 9000:2000.
Mandatory User In Nimbus Control Process Mapping, a user who is required to acknowledge the presence of (an amendment to) a process which may have significant impact on the company.
MANOOS Manual Out of Service.
MAPD Multi-Application Platform - Definity.
MARP Multiple Appearance Redirectional Prime.
MAS Messaging Application Server.
MASI Multimedia Application Server Interface.
MAWS Master Administration Web Service.
MBL Maintenance Board Link terminating at an IPSI board that provides Environmental maintenance for a G650 rack mounted cabinet.
MBO Marketing Branch Office.
MBP Market Based Package.
MBPS Megabits per second.
MBR Monthly Business Results.
MBS Manual Backup Server.
MBT Midsize Business Template.
MBV Monthly Business Value.
MC Media Controller.
MCA Mission Critical Applications.
MCAP Market Coverage Action Plan - MCAP — Allow users to create an account plan for their geography, territory or region . MCAP: (Market Coverage Action Plan) - TMP (Territory Management Process) and PMP (Portfolio Management Process) are the sales methodologies that support MCAP. - Drives maximum revenue from a territory by employing a methodology that enables managers to leverage all available resources (product marketing resellers and alliance partners) to meet their goals. - PMP (Portfolio Management Process) is a structured methodology for sales professionals responsible for covering, penetrating, retaining and growing a portfolio of accounts in a 'direct sales' business model. A typical portfolio contains a selected set of named accounts (organized by industry vertical, geographic region, etc…) where a sales history may or may not exist. A portfolio often contains strategically important accounts that represent high business potential for the sales organization.
MCC Multi-Carrier Cabinet.
MCCC Maitland Customer Care Center.
MCI Message Center Interface.
MCL Management Comment Letter.
MCMS Multi-Channel Management Server.
MCS Multimedia Communication Server (Nortel product)
MCT Malicious Call Trace.
MCU MultiPoint Conferencing Unit.
MD Maintenance Domain.
MDA Media Dependent Adapter.
MDF Main Distribution Frame.
MDF Market Development Funds - Discretionary co-investment funds available to partners on a case-by-case basis for specific marketing or business development activities.
MDM Master Data Management. An industry term referring to the process and technology of managing master data (Customers, Materials, Vendors, Employees). NOTE: MDM is also referred to within Avaya as the "Marketing Data Mart". These should not be confused.
MDM Multiple DSP Module (MPS)
MDO Market Development Organization.
MDR Message Detail Record.
MDT Mountain Daylight Time.
MEA Management Escalation Activity (SIEBEL Term)
MEA Multiple-element Arrangement.
MEAGO My Eyes Are Glassing Over.
Measurement control system Set of interrelated or interacting elements necessary to achieve metrological confirmation and continual control of measurement processes. Category: Quality; Source: ISO 9000:2000.
Measurement process Set of operations to determine the value of a quantity. Category: Quality; Source: ISO 9000:2000.
Measuring equipment Measuring instrument, software, measurement standard, reference material or auxiliary apparatus or combination thereof necessary to realize a measurement process. Category: Quality; Source: ISO 9000:2000.
Media Gateway Media gateways (G350, G600, G650, G700, SCC1, MCC1, CMC1) support both bearer (voice) and signaling traffic routed between packet-switched and circuit-switched networks, and the conversion of both. The Avaya media gateway, when coupled with an Avaya medi.
Media Processing Platform Part of the Avaya Voice Portal architecture.
Media Server The Avaya Media Servers (S8300. S8500, S8700) use a standard microprocessor engine and a Redhat Linux platform with an Intel-based processor on a commercial server. The Media Server uses high-speed connections to route voice, data, and video between ana.
Media Type the ways that customers communicate with us, i. e. incoming voice, fax. email, web portal, system to system,
MEDPRO Media Processor.
MEP Maintenance End Point.
Messaging Application Server Messaging Application Server.
MESU Metro Ethernet Services Unit (Nortel Product)
MET MultiFunction Electronic Terminal.
Metrological characteristic Distinguishing feature which can influence the results of measurement. NOTE 1 Measuring equipment usually has several metrological characteristics. NOTE 2 Metrological characteristics can be the subject of calibration. Category: Quality; Source: ISO 9000:2000.
Metrological confirmation Set of operations required to ensure that measuring equipment conforms to the requirements for its intended use. NOTE 1 Metrological confirmation generally includes calibration or verification, any necessary adjustment or repair, and subsequent recalibration, comparison with the metrological requirements for the intended use of the equipment, as well as any required sealing and labelling. NOTE 2 Metrological confirmation is not achieved until and unless the fitness of the measuring equipment for the intended use has been demonstrated and documented. NOTE 3 The requirements for the intended use include such considerations as range, resolution, maximum permissible errors, etc. NOTE 4 Metrological confirmation requirements are usually distinct from and are not specified in product requirements. Category: Quality; Source: ISO 9000:2000.
Metrological function Function with organizational responsibility for defining and implementing the measurement control system. Category: Quality; Source: ISO 9000:2000.
MFB Multi Function Board.
MFD Marked For Deletion.
MFM Multi Function Module.
MFPM Avaya MultiVantage Fault and Performance Manager.
MG Media Gateway.
MGCP Media Gateway Control Protocol.
MGID Multicast Group Identifier.
MGP Media Gateway Processor.
MGPP Multi Generational Project Plan, used for phase approach strategy development (six sigma tool)
MGW Media Gateway.
MHTS Mail Handling Tracking System.
MIA Most Idle Agent.
MIB Management Information Base.
MIB-II A standard MIB defined by the IETF in RFC 1213.
Microsoft OCS Microsoft Office Communications Server.
MILDEP Military Department.
MIP Maintenance Intermediate Point.
MIPS Millions of Instructions Per Second.
MIRS Mail Image and Reporting System.
MIS A mirror of Maestro production used for reporting.
MIS Management Information Systems.
MIT Merge-In-Transit (shipping method).
Mixed branch A branch that includes a mix of some phones operating in the Distributed branch model and other phones operating in the Centralized branch model.
MJE Manual Journal Entries.
MKISTY My Kid Is Smarter Than Yours.
MLP Manufacturing, Logistics and Procurement.
MLPP Multiple Level Precedence and Preemption The MLPP features allow users to request priority processing of their calls during critical situations.
MLs Multi Line Station.
MLT MultiLink Trunking.
MM Modular Messaging.
MM MidMarket - market segment between SME and Enterprise customer size, used since 2013.
MMCC Multimedia Contact Center.
MMCH Multimedia Call Handling.
MMCX Multimedia Communications Eschange.
MMF MultiMedia File (MPS)
MMF Minimum Marketable Feature.
MMOD Media Module.
MMS Material Management Service.
MMS Modular Messaging Software.
MNC Multi-National Customer - Per the Business, these customers should be quoted the same USD price (GPL) regardless of where they are located (anywhere in the world).
MO Maintenance Object.
MOH Magic On Hold.
MOH Music on Hold.
MoIP Modem Over Internet Protocol.
MOJ Material on Job.
MOP Method of Procedure.
MOQ Minimum Order Quantity.
MOS Management Order Status.
MOS Mean Opinion Score.
MOST tool Magneto Optical to S8700 Translations tool.
MPA Maintenance Pricing Automation.
MP-BGP Multiprotocol BGP.
MPC Maintenance Price Code.
MPG Media Gateway Processor.
MPGs Material Price Groups.
MPIC MPC Platform Identifier Codes.
MPLS Multiprotocol Label Switching.
MPP Migration Plan Program.
MPP Media Processing Platform.
MPS Media Processing Server.
MR Maintenance Requests.
MR modification request.
MRCP Media Resource Control Protocol.
MRP Material Requirement Planning.
MRP Planners Material Replenishment Process Planners.
MS Managed Services.
MS Media Server.
MSA Master Services Agreement.
MSA Managed Services Agreement.
MSA Market Services Agreement.
MSA MultiSite Administration.
MSC Mitarbeiter Service Center (= ESC)
MSDTC MicroSoft Distributed Transaction Controler.
MSI Manufacturers Specific Information.
MSIPT Managed Services IP Telephony.
MSM Multimedia Server Module.
MSMQ Microsoft Message Queueing Service.
MSNI MultiService Networking Infrastructure.
MSO Managed Services Organization.
MSP Managed Service Provider.
MSPP Multivantage Software Protection Plan.
MSQT Multi-Site Quote Tool.
MSS Messaging Store Server.
MSSG Multiservice SBC and Security Group.
MST Message Sequence Trace.
MST Message Sequence Tracer.
MST Mountain Standard Time.
MSTI Multiple Spanning Tree Instance.
MSTO Managed Services Technology Office.
MSTP Multi-Spanning Tree Protocol.
MSV Main Serving Vehicle.
MTA Communication Manager’s interpreted Message Tracer.
MTA Message Trace Analysis.
MTBF Mean Time Between Failures.
MTDM Modular Terminal Data Module.
MTG/CD Mountinig Cord.
MTO Made to Order.
MTS Made To Stock.
MTSC Message Transfer Server Client.
MTU Maximum Transmission Unit.
MUDG Military Unique Deployment Guide (JITC)
MultiVoIP Avaya supported small branch gateway in conjunction with DevConnect Partner, Multi-Tech.
MV Multi Vantage.
MVE MultiVantage Express.
MVRP Multiple VLAN Registration Protocol.
MVUP Motor Vehicle Usage Plan.
MVV Multi-Vendor Voice.
MWDVBE Minority, Women, Disabled Veteran Business Enterprise - Most often refers to purchasing initiatives that actively seek to include minority and/or other historically underutilized businesses as suppliers to Avaya.
MWI Message Waiting Indication.
MWL Message Waiting Lamp.
MXS61S MX GE S6100 AUDIO CONF SFTW.
MyNOC AOS Infrastructure and Business Monitoring suite.
N/A Not applicable.
NA Not Available.
NAAD Nortel Access Authentication Daemon.
NACHA National Automated Clearing House Association.
NAIL Nortel Access Internet Link.
NAK Negative Acknowledgement.
NAM National Account Manager, Named Account Manager.
NANO Network Assessment / Network Optimization.
NANP North American Numbering Plan.
NAR North America Region.
NASM National Account Service Manager.
NAT Network Address Translation, used with Virtual Private Networks. Enables a local area network (LAN) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
National Staging Center Avaya's staging center is located in Southaven, MS. We pre-configure customer equip for easier on-site installation.
Native Station A local branch phone connected to B5800 Branch Gateway as its primary call processing server.
NATO North Atlantic Treaty Organisation.
Navigator An application that presents users with answers to task oriented process questions.
NBMS Nortel Business Management System.
NBSS Nortel Base Station Subsystem.
NBU Nortel Business Unit.
NCA Non Carrier Associated.
NCC Network Control Center The NCC enables the distribution of information from the NCC database to all servers on the network, and enables communication and Network Skill-Based Routing (NSBR) among multiple sites.
NCCC Natioanal Customer Care Centers.
NCD Network interface Controller Daemon.
NCG Network Consulting Group, a Data Professional Services group.
NCGL Nortel Carrier Grade Linux.
NCP Network Control Point.
NCQ No Charge Quoted.
NCS NORTEL Communications Systems.
NCS Next Customer Status.
NCS Date Net Credited Service Date (Date of Hire but will be adjusted for any period of time on leave)
NCSC National Customer Service Center.
ndc national distribution center.
NDM Nuance Dialog Module.
NDP Nortel Discovery Protocol.
NDT No Dial Tone.
NEAP Non Extensible Authentication Protocol.
NENG New Enterprise Network Group.
NEOP New Employee Orientation Programme.
NES Nortel Enterprise Solutions.
NESOC Normal Environmental Stresses and Operating Conditions.
NET Nortel Employee Training.
NFAS Non-Facility Associated Signaling.
NFAW Not Frame Alignment Word.
NFS Network File System.
NFW No Field Work.
NFWK No Field Work.
NGS Nortel Government Solutions.
NGS Nortel Global Solutions.
NGS Nortel Global Server.
NGTR Next Generation Tip & Ring.
NI Network Interface.
NIC Network Integration Center 800/551-3364.
NIC Network Interface Card.
NIDS Network Based Intrusion Detection System.
Nimbus Control Enterprise system for mapping end to end business processes so that we can provide, consistent, repeatable processes to our customers. This software is provided by a third party, Nimbus Partners. It is the company standard for process mapping.
NIN Nortel Information Network.
NIR Network Information Reference.
NIS Nortel Interface Specification.
NIU Network Interface Units.
NIVR Network Interactive Voice Response.
NKN Nortel Knowledge Network.
NLM Netware Loadable Module.
NLR Natural Language Routing / Recognition.
NLSR Natural Language Speech Recognition.
NLU Natural Language Understanding.
NLUG Nortel Linux User's Group.
NM Network Management - a suite of centralized management applications.
NMC Nortel Matra Cellular.
NMI Nonmaskable interrupt.
NMIS Nortel Management Interface Specification.
NMS Network Management System.
NMS Nortel Messaging Service.
NNC Nortel Networks Calgary.
NNET Nortel Networks Employee Training.
NNI Network to Network Interface.
NNM Network Node Manager (part of HPOV)
NNMS Nortel Networks Messaging Service.
NNOC Nortel Networks Optical Component.
NNVA Nortel Networks Virtual Assistant.
NOC Nortel Order Code.
NOC Nortel Object Center.
NOG Network Operations Group.
Nonconformity Non-fulfilment of a requirement. Category: Quality; Source: ISO 9000:2000.
NORTEL Northern Telecom.
NOVA Natives Offering Value at Avaya: One of the Employee Business Partner's (EBP's). NOVA's goals are to promote a climate that stimulates positive multi-cultural relations conducive to achieving corporate and individual goals; to provide a forum for exchange.
NPA Numbering Plan Area.
NPAC Nortel X.25 Controller.
NPE Network Processing Element.
NPI New Product Introduction.
NPL National Price List.
NPP Net Partner Price.
NPSC National Parts Service Center.
NPT Nortel Post and Telecommunications.
NPT&D Nortel Product Training and Documentation.
NPV Net Present Value.
NRF No Records Found.
NRS Network Routing Service.
NSA Non Service Agreement.
NSAC National Service Assistance Center (Small business)
NSAM National Services Account Manager.
NSAP Network Service Access Point.
NSC Instead of being shipped directly to our customer's site, new equipment is shipped to our Avaya National Staging Center, now located in our new facility at 4320 Executive Dr, Suite 100, Southaven, MS 38672, (662)342-9600. It is inventoried, and then the.
NSE Nortel Standard English.
NSEP National Security Emergency Preparedness.
NSF Nortel Switched Firewall.
NSLI Nortel Site Location Identifier.
NSM National Service Manager.
NSMC Nortel Secure Mulitmedia Controller.
NSNA Nortel Secure Network Access.
NSP Nortel Service Platform.
NSSC National Software Support Center.
NSSD National Sales and Service Division / Large Accounts.
NT Nortel Technologies.
NT LRN Nortel Location Routing Number.
NTDB Nortel DataBase.
NTDB_MB Nortel DataBase Memory Based.
NTLI Nortel Learning Institute.
NTOA Nortel Operator Assistance.
NTP Network Time Protocol.
NTP Nortel Technical Publication.
NTPD Network Time Protocol Daemon.
NUG Nimbus User Group.
NVRAM Non-Volatile Random Access Memory.
NWT Nortel World Trade.
NXX Three digit central office code.
OA Operational Analyst-reporting application for IC.
OADB Operational Analyst Database.
OAM Operations, Administration and Maintenance.
OATS Origination and Termination Services. Formerly knowns as W call flow.
OBDC Open Data Base Connection.
Objective evidence Data supporting the existence or verity of something. NOTE Objective evidence may be obtained through observation, measurement, test, or other means. Category: Quality; Source: ISO 9000:2000.
OBP Open Boot Prompt.
OBR Origination Based Routing.
OC optical carrier.
OCA Outside Collections Agency.
OCC Other Common Carrier.
OCCC Oklahoma Customer Care Center, may also been represented by OKCCCC.
OCD Order Control Desk.
OCE Avaya Outbound Contact Express - Mid-market outbound contact solution, integrates Avaya Proactive Contact (APC) with IP Office telephony.
OCM Outbound Call Manaagement.
OCS PLDS uses OCS (Open Channel Solutions) Poetic software to enable customer self-service license activations, upgrades, moves, and re-hosts.
Octel Produts (Indirect) OSG Group in Milpitas, CA remote technical support for Octel , enterprise level products within Avaya's Customer octel order are placed by Bryan Lewis in the OKC. CCC.
OD Orchestration Designer Administrators can use the Orchestration Designer in a stand-alone application to create contact flows to route and treat contacts off-line before installing and configuring the Contact Center environment.
ODBC Open DataBase Connectivity.
ODFI Originating Depository Financial Institution.
ODM Offer design manager.
ODM Original Design Manufacturer.
ODS Operational Data Store - Staging area for Data within the Data Warehouse.
OEB Order Entry / Billing.
OEB Order Entered By, may also be listed as OTB, Order Taken By, person who enters order/quote into the system.
OEB Deutsch: Auftragsabwicklung.
OEFC Order Entry Fulfillment & Coleção. (replaced COBC)
OEG Order Entry Group.
OEM Original Equipment Manufacturer.
OEP Order Entry Process.
OFDM Orthogonal Frequency Division Multiplexing.
Offer The positioning of a solution.
OFS Order Fulfillment System.
OID Object identifier for a MIB.
OIM Offer Implementation Manager.
OIS Operations Intelligence Suite.
OIS Operations Intelligence Suite is a client dashboard that brings together all key customer data into a single portal. Clients can see a map of their entire network, open tickets, lifecycle status of all covered equipment and more. And we have some advanced capabilities that will provide very detailed network performance data (Advanced).
OKCCCC Oklahoma City Customer Care Center.
OLM Software, (Formerly Annuncio) OnLine Marketing - Generate leads, obtain web response capture for mail, email, banners and advertising.
OLS Order-to-License System.
OM Order Management.
OM Operations Manager (manages FSMs)
OM Offer Management.
OMG Order Management Group.
OMM Octel Mailbox Manager.
OMM Open Mobility Manager.
OMS Order Management Specialist.
Onyx Onyx software is a global supplier of CRM solutions to large, medium, and small organizations. The company's mission is to help its customers achieve a competitive advantage by enabling anytime, anywhere interactions between all their employees, customer.
OOB Out of Band.
OOH Out of Hours.
OOP Out Of Policy. This term is used for Out Of Policy Claims.
OOS Out of Service.
OOTB Out Of The Box.
OPB Order Placed By.
OPEX Operating Expenses (OPEX)
OPS Off premises station.
OPTIM Off-PBX Telephone Integration & Mobilidade.
OPX Off Premise Extension.
ORB Object Request Broker.
Order Date This is the date that the sales order has been created in SAP. This date appears in the order confirmation in the Örder Date"box.
Organization Group of people and facilities with an arrangement of responsibilities, authorities and relationships. EXAMPLE Company, corporation, firm, enterprise, institution, charity, sole trader, association, or parts or combination thereof. NOTE 1 The arrangement is generally orderly. NOTE 2 An organization can be public or private. NOTE 3 This definition is valid for the purposes of quality management system standards. The term “organization” is defined differently in ISO/IEC Guide 2. Category: Quality; Source: ISO 9000:2000.
Organizational structure Arrangement of responsibilities, authorities and relationships between people. NOTE 1 The arrangement is generally orderly. NOTE 2 A formal expression of the organizational structure is often provided in a quality manual or a quality plan for a project. NOTE 3 The scope of an organizational structure can include relevant interfaces to external organizations. Category: Quality; Source: ISO 9000:2000.
ORS Operations Resource System.
ORS Operations Resource Scheduling.
OS Operating System.
OSA Order Service Agent.
OSCAR Open Signal Computing and Analysis Resource (VPS)
OSD Operations Service Delivered.
OSDM Open Speech Dialog Module.
OSE On Site Engineer - also known as DED TECH or Dedicated Technician.
OSHA Occupational Safety and Health Administration.
OSM Online Service Manager.
OSPC Operator Set PC.
OSPF Open Shortest Path First.
OSR Open Speech Recognizer.
OSS Operation Support System.
OSS & BSS Operation Support System & Business Support System.
OSSI Operations Support System Interface. Native switch communication protocol.
OTB Order Taken By.
OTC Outlook Thick Client.
OTD On Time Delivery.
OTDR Optical Time Domain Reflectometer.
OTN Opportunity Tracking Number.
Outsourcing Outsourcing Services provides full-spectrum, customized outsourcing for nearly any communications solution. We provide implementation, network management, and customer care. We offer solutions for Messaging, PBX/Call Center, Prepaid, CRM, and IP Applicati.
OVA Open Virtual Appliance - A packaging format for virtual machines that allows virtual machine templates to be distributed, customized, and instantiated on any OVA supporting VMM. Also, commonly used to track software download instances.
OW Outside wire.
OWA Office Web Access.
OWCC Oracle Web Center Content.
PAAC Purchase Agreement Assignment Contract.
PAB Predictive Agent Blending (capability to blend CC inbound/outbound skilled agents)
PABX Private Automatic Branch eXchange.
PAC Pre-Approved Committee.
PAGs Product Authorization Groups.
PAI P-asserted identity. The private extension to SIP for signaling user identity. Compare with PPI.
PAM Pluggable Authentication Modules.
PAP Password Authentication Protocol.
PAP Premium Account Program (PAP). PAP is like a frequent flyer program..or Loyalty program..(hotels, Airlines, etc) A customer qualifies based on annual direct maintenance spend for all their products. that’s the qualification factor. Eligibility is determined on a annual basis.
PARC Pricing Admin Review Committee.
PARDF Pricing Administration Request Documentation Form.
Partner Assurance Support Services Partner Support Contracts for former Nortel Products.
PASS Partner Assurance Support Services. Partner Support Contracts for former Nortel Products.
PAT Policy Agreement Tool or Training - used to communicate Information Security Policies for compliance of password complexity or other training deemed necessary by the Info Sec team.
PATA Parallel Advanced Technology Attachment.
PB see PlayBook.
PBM Portfolio Business Manager.
PBM Policy-Based Multi-Path.
PBT Portfolio Business Team.
PBX Private Branch Exchange (private telephone switchboard)
PC Product Code (PC/PH)
PC Personal Computer.
PC (Avaya) Proactive Contact (see also "APC")
PCAR Preferred Customer Advanced Replacement.
PCARS Preferred Customer Air Replacement Service.
PCD Packet Control Driver.
PCF Project Closure Form (replaces CAF)
PCF Process Classification Framework.
PCI Payment Card Industry - term used often in context of "PCI Compliance" which is a set of industry standards established by the PCI Security Standards Council intended to ensure the order transaction and customer service technology used by businesses with their customers protects data privacy of customer personal information -- see this website for more info on these standards - pcisecuritystandards/ -- several Avaya solutions offer adherance to these standards, including the audio and screen recordings available with Avaya Aura Workforce Optimization (WFO)
PCLAN Processor CLAN.
PCM Power Cooling Module.
PCM Performance and Capacity Management.
PCMALL Bogen Paging Control Module, "ALL" descriptor indicates unit is composed of 4 modules: CPU, TIU, TBM, and ZPM.
PCMCIA Personal Computer Memory Card Int'l Assoc.
PCN Product Correction Notices.
PCN Product Change Notification.
PCR Project Change Request.
PCS Product Correction Support.
PCS Partner Advanced Communication System.
PD Program Director.
PDC Product Distribution Center.
PDF Portable Document Format This Adobe technology is a popular way of formatting documents in such a way that they can be viewed and printed on multiple platforms using the freely available Adobe Acrobat reader.
PDL Personal Distriution List.
PDM Power Distribution Module.
PDMS Product Document Management System (pdms. avaya/)
PDMX Programmable Digital Multiplexer (trade mark of Nortel Networks)
PDP Pre-Designed Package.
PDS Predictive Dialing System (Previous name of of Avaya Proactive Contact)
PDSUG Predictive Dialer System User Group (product user group that meets annually)
PDT Portfolio Decision Team.
PDU Protocol Data Unit.
PE Processor Ethernet.
PEA Product Escalation Activity in Siebel.
PEC Product Element Code.
PEM Problem and Error Management. Avaya-Tenovis Tier IV ticketing systems.
PFC Phone Fax Copier.
PG Peripheral Gateway.
PG230 Programmable Gateway 230 - The standalone telephony switch that is a part of the Avaya Proactive Contact call center outbound dialing solution.
PG230RM Programmable Gateway 230, Rack Mount version - The standalone telephony switch that is a part of the Avaya Proactive Contact call center outbound dialing solution.
PGI Post Goods Issue.
PGM Program Manager.
PGR Post Goods Receipt.
PGT Project Global Triumph.
PH Product Hierarchy (PC/PH)
PHB per-hop behavior.
PHD Partner Help Desk.
PHP Hypertext Preprocessor.
PI Product Introduction.
PI process improvement.
PIC Nortel's Partner Information Center (website)
PICS Plug In Control System.
PIDs Product IDs.
PIE Product Inventory and Equipment.
PIE/PIPS Product Information Expert/Product Information Presentation System.
PIM Protocol Independent Multicast.
PIM-DM PIM Dense Mode.
PIM-SM PIM Sparse Mode.
PIM-SSM PIM Source Specific Mode.
PIP Provisioning Implementation Plan.
PIPS Product Information Presentation System (see PIE/PIPS)
PIR Project Implementation Reinvention.
pkey Primary key.
PKI Public Key Infrastructure - arrangement that provides for trusted third party vetting of, and vouching for, user identities. It also allows binding of public keys to users. This is usually carried out by software at a central location together with other.
PLAT Price List Administration Tool - It is an Avaya downloadable MS Access-based software application that resides on the desktop used by all channels. PLAT will associate price files with Avaya Solution Designer quotes.
PlayBook A function within Nimbus control process mapping tool that allows us to present users with end to end process descriptions in an easy to navigate web browser interface.
PLB Payload Loopback.
PLC Product Life Cycle, Tenovis former Product Engineering Process.
PLDS Product Licensing & Delivery System.
PLM Phone Line Manager (VPS)
PLS Product Line Simplification.
PM Project Manager.
PM Post Meridian (Latin) After Noon.
PM Program Manager.
PM Product Manager.
PM Preventive Maintenance.
PMBOK Project Mangement Book Of Knowledge.
PMC Partner Marketing Central - A web-based, free self-service program for partners that offers resources to help generate brand awareness and marketing activities, like design templates, marketing scripts, posters, etc.
PMGR Pool Manager (MPS)
PMO Program / Project Management Office / Organisation.
PMP Performance Management Platform.
PMP Project Management Professional.
PMP Phone Manager Pro.
PMS Price Management System.
PMS Property Management System.
PMT Portfolio Management Team.
PN Port Network.
PNA Private Network Access.
PNC Port Network Connectivity.
PO Purchase Order.
POAM Plan of Action and Milestones (JITC)
POD Proof of delivery.
PoE Power over Ethernet.
POI Plan of Intent.
POM Proactive Outreach Manager (CC new outbound campaign management)
POP Purchase Order Processing.
POP Point Of Presence - Central Office Point of Presence: the point where a service terminates.
POP Product Ordering and Pricing Guide.
POP3 Post Office Protocol 3.
POR Plan of Record.
POS Point of Service.
POST POST is an on-line electronic directory service which contains employee and non-payroll worker entries, and location entries. The name "POST" is not an acronym. Originally POST (the product/service) was a combined directory and electronic mail package for UNIX systems. The name of the package comes from its command "post", a synonym for the verb "mail", that was used to create and send electronic mail. In 1994, the email product/service was spun off from the directory product/service, and the "POST" service mark now represents only the directory.
POTS plain old telephone service.
PowerLink Software - Allows users to create, generate and track correspondence for their prospects and customers.
PP Project Planning.
PPI P-preferred identity. The private extension to SIP for signaling a preferred user identity. Compare with PAI.
PPM Personal Profile Manager - Component of Session Manager that provides service to SIP endpoints.
PPN Processor Port Network.
PPO Provisioning Project Owner.
PPP Point-to-Point Protocol.
PPPoE Point-to-point protocol over Ethernet.
PPR Production Problem Report.
PPT Portfolio Planning Team, Contributes to the creation and maintenance of portfolio strategic vision and portfolio/business plans Assists in creation and maintenance of portfolio roadmaps Helps with cross-organization alignment Assists with new conce.
PPT Pre-Paid Tuition.
PPV Purchase price variance.
PR Purchase Requisition.
PRAC phase review assurance criteria.
PRD Product Requirement Document.
Pref. Preferred - Support Advantage offer.
Preventive action Action to eliminate the cause of a potential nonconformity or other undesirable potential situation. NOTE 1 There can be more than one cause for a potential nonconformity. NOTE 2 Preventive action is taken to prevent occurrence whereas corrective action is taken to prevent recurrence. Category: Quality; Source: ISO 9000:2000.
PRI Primary Rate Interface.
Pricing The amount that Avaya charges their customer for products/services, i. e. net customer invoice.
PRM Partner Relationship Management.
PRN Prenotazione Non Risposta.
Proactive Monitoring Interval The interval at which monitoring messages (e. g. SIP OPTIONS messages) are sent to check the connection to the other end of a SIP trunk that is believed to be available.
Procedure Specified way to carry out an activity or a process. NOTE 1 Procedures can be documented or not. NOTE 2 When a procedure is documented, the term “written procedure” or “documented procedure” is frequently used. The document that contains a procedure can be called a “procedure document”. Category: Quality; Source: ISO 9000:2000.
Process Set of interrelated or interacting activities which transforms inputs into outputs. NOTE 1 Inputs to a process are generally outputs of other processes. NOTE 2 Processes in an organization (3.3.1) are generally planned and carried out under controlled conditions to add value. NOTE 3 A process where the conformity (3.6.1) of the resulting product (3.4.2) cannot be readily or economically verified is frequently referred to as a “special process”. Category: Quality; Source: ISO 9000:2000.
Product Result of a process. NOTE 1 There are four generic product categories, as follows: 1) services (e. g. transport), 2) software (e. g. computer program, dictionary), 3) hardware (e. g. engine mechanical part), 4) processed materials (e. g. lubricant). Many products comprise elements belonging to different generic product categories. Whether the product is then called service, software, hardware or processed material depends on the dominant element. For example the offered product “automobile” consists of hardware (e. g. tyres), processed materials (e. g. fuel, cooling liquid), software (e. g. engine control software, driver's manual), and service (e. g. operating explanations given by the salesman). NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier and customer and is generally intangible. Provision of a service can involve, for example, the following: a) an activity performed on a customer-supplied tangible product (e. g. automobile to be repaired), b) an activity performed on a customer-supplied intangible product (e. g. the income statement needed to prepare a tax return), c) the delivery of an intangible product (e. g. the delivery of information in the context of knowledge transmission), d) the creation of ambience for the customer (e. g. in hotels and restaurants). Software consists of information and is generally intangible and can be in the form of approaches, transactions or procedures. Hardware is generally tangible and its amount is a countable characteristic. Processed materials are generally tangible and their amount is a continuous characteristic. Hardware and processed materials often are referred to as goods. NOTE 3 Quality assurance is mainly focused on intended product. Category: Quality; Source: ISO 9000:2000.
Project Unique process, consisting of a set of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective conforming to specific requirements, including the constraints of time, cost and resources. NOTE 1 An individual project can form part of a larger project structure. NOTE 2 In some projects the objectives are refined and the product characteristics defined progressively as the project proceeds. NOTE 3 The outcome of a project may be one or several units of product. NOTE 4 Adapted from ISO 10006:1997. Category: Quality; Source: ISO 9000:2000.
ProServices Now The tool used to configure and quote Avaya Professional Services.
PS Presence Services.
PSA Personal Station Access.
PSAP Public Safety Anwering Point, the location where a 911 call is answered.
PSC Premise Service Consultant.
PSEM Professional Services Engagement Manager.
PSN Product Support Notice.
PSN Public Switched Network.
PSO Professional Services Organisation.
PS-RGEN Power Supply Ring Generator.
PSS Product Support Services.
PSSE Professional Services Sales Executive.
PST Pacific Standard Time.
PSTN Public Switched Telephone Network.
PSTN Fallback Public Switched Telephone Network Fallback. If SIP cannot route a call, the call goes to the PSTN for routing. A feature provided initially by the IP trunk phase 1 TN802 circuit pack that allows IP trunks to be busied out (via permanent inseizure.
PSU Power Supply Unit.
PSV Portfolio Strategy Vision.
PT Product Team.
PTA Product trend analysis.
PTO Project Tracking and Oversight.
PTP Promise To Pay – commitment by customer to make payment.
PTT Push to Talk.
PUC Public Utilities Commission.
PVM ProVisioning Manager.
PWD Print Working Directory.
PWM Post Warranty Maintenance.
QA Quality Assurance.
QA Quality Assurance.
QBR Quarterly Business Results.
QC Quality Control.
QCC Queued Call Console.
QCKCHK Quick Check.
QKS Quick Checks.
QM Quality Monitoring -- Avaya Quality Monitoring is a key software application within Avaya Aura Workforce Optimization (WFO) solution suite -- this tool allow contact center supervisors to establish Scorecards for their agents, including establishment of Key Performance Indicators (KPI), analyzing agent performance against these KPIs, and most importantly, using this valuable date to drive higher quality agent performance.
QMS Quality Management System.
QOH Quantity on Hand.
QoS Quality of Service.
QPPCN Quality Protection Plan Change Notice - A Quality Protection Plan Change Notice (QPPCN) is a self-contained document, which describes and authorizes a change to an existing product, which fails to meet published requirements, contractual agreements, or quality requirements defined by manufacturing or R&D.
QPS Qvidian Proposal Suite - An automated Proposal creation and RFx (RFP, RFQ, Tender, Bid) search tool.
QQ - QQ is a customized version of the Avaya eContact Suite CustomerQ product. It has been designed by and for the Avaya CRM Technical Support and Engineering teams to track: - Customer Calls - Product Defects - Product Enhancements - Product Patches Members of the Technical Support, Development, Professional Service, Customer Service Management teams as well as our Customers and consultants acting on behalf of the Quintus Customer, can create calls. Calls are used to track all support issues reported to the Avaya CRM Team. Defects, enhancements and patches can be linked to Calls so that we can properly notify our customers when one of these product issues has been addressed.
QRCT Quote-to-Requisition Conversion Tool. This is Microsoft Access tool used by Sales to convert an SAP quote to an Ariba requisition format while applying the UNSPSC code to each line item.
QRN Quote Reference Number.
QRU Quoting, Reporting & User Experience (QRU) is a global, multi-channel, multi-vendor solution that includes new processes that focus on reducing steps and simplifying sales and service delivery. By building on a standard set of systems (SAP and Siebel) that support our infrastructure, we can reduce supply chain costs, inventories and intervals, while improving sales through increased customer focus and added value.
QSIG Q-Signaling protocol (European Computer Manufacturers Association)
Q-SIP Q-SIG Tunneling over SIP.
QTC Quote To Cash - Quote to Cash (in practice this term may incorporate processes as early as Prospect). 'Quote to Cash' is the term used to describe the whole process from receipt of customer enquiry, through order fulfilment, billing and cash collection. In reality the process would be more accurately described as ‘Prospect to Cash’, because it includes activities that precede the quotation, but QTC is the commonly used term.
QTO Quote to Order.
QTP Quick Test Pro - Test Automation software package from Mercury Interactive.
Qualification process Process to demonstrate the ability to fulfil specified requirements. NOTE 1 The term “qualified” is used to designate the corresponding status. NOTE 2 Qualification can concern persons, products, processes or systems. EXAMPLE Auditor qualification process, material qualification process. Category: Quality; Source: ISO 9000:2000.
Qualified Lead Business Transformation, Sales & Contracting Team's Definition Decision maker: Has expressed interest in Avaya solution Going to make a buying decision within 12 months Financially viable (ability to purchase) Received in opportunity tracking syste.
Quality Degree to which a set of inherent characteristics fulfils requirements. NOTE 1 The term “quality” can be used with adjectives such as poor, good or excellent. NOTE 2 “Inherent”, as opposed to “assigned”, means existing in something, especially as a permanent characteristic. Category: Quality; Source: ISO 9000:2000.
Quality assurance Part of quality management focused on providing confidence that quality requirements will be fulfilled. Category: Quality; Source: ISO 9000:2000.
Quality characteristic Inherent characteristic of a product, process or system related to a requirement. NOTE 1 Inherent means existing in something, especially as a permanent characteristic. NOTE 2 A characteristic assigned to a product, process or system (e. g. the price of a product, the owner of a product) is not aquality characteristic of that product, process or system. Category: Quality; Source: ISO 9000:2000.
Quality control Part of quality management focused on fulfilling quality requirements. Category: Quality; Source: ISO 9000:2000.
Quality improvement Part of quality management focused on increasing the ability to fulfil quality requirements. NOTE The requirements can be related to any aspect such as effectiveness, efficiency or traceability. Category: Quality; Source: ISO 9000:2000.
Quality management Coordinated activities to direct and control an organization with regard to quality. NOTE Direction and control with regard to quality generally includes establishment of the quality policy and quality objectives, quality planning, quality control, quality assurance and quality improvement. Category: Quality; Source: ISO 9000:2000.
Quality management system Management system to direct and control an organization with regard to quality. Category: Quality; Source: ISO 9000:2000.
Quality manual Document specifying the quality management system of an organization. NOTE Quality manuals can vary in detail and format to suit the size and complexity of an individual organization. Category: Quality; Source: ISO 9000:2000.
Quality objective Something sought, or aimed for, related to quality. NOTE 1 Quality objectives are generally based on the organization's quality policy. NOTE 2 Quality objectives are generally specified for relevant functions and levels in the organization. Category: Quality; Source: ISO 9000:2000.
Quality plan Document specifying which procedures and associated resources shall be applied by whom and when to a specific project, product, process or contract. NOTE 1 These procedures generally include those referring to quality management processes and to product realization processes. NOTE 2 A quality plan often makes reference to parts of the quality manual or to procedure documents. NOTE 3 A quality plan is generally one of the results of quality planning. Category: Quality; Source: ISO 9000:2000.
Quality planning Part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfil the quality objectives. NOTE Establishing quality plans can be part of quality planning. Category: Quality; Source: ISO 9000:2000.
Quality policy Overall intentions and direction of an organization related to quality as formally expressed by topmanagement. NOTE 1 Generally the quality policy is consistent with the overall policy of the organization and provides a framework for thesetting of quality objectives. NOTE 2 Quality management principles presented in this International Standard can form a basis for the establishment of aquality policy. Category: Quality; Source: ISO 9000:2000.
R&D Research & Desenvolvimento.
RACI Random Automatic Cycle Inventory.
RADIUS Remote Authentication Dial In User Service - Network protocol used for authentication and authorization.
RAID Redundant Array of Independent Disks.
Rainy day The survivable mode of a Centralized branch when the connection to the center is lost and the phones get service locally from a survivable server such as B5800 Branch Gateway.
RAM Remote Alarm Management, see also "Expert Systems" - RAM is a premium service offer from Avaya specifically designd for BusinessPartners (BP). RAM is an automatic trouble reporting and resolution service utilizing patented diagnostic tools to provide 24-hour remote monitoring.
RAM Random Access Memory.
RAS Registration, Admission and Status.
RBA Remote Backup Administration (A backup solution for CM products offered by the RPS team)
RBAC Role Based Access Control.
RBOC Regional Bell Operating Company.
RBS Robbed-Bit Signaling.
RCA Root Cause Analysis - This term should be used in context with a FORMAL written request for root cause along with a detailed analysis of said cause. There are separate documentation requirements for formal RCAs identifiedhere. A less formal 'RCA' also referred to as a CCE (Case Completion Explanation) or Incident Investigation support should be documented on EVERY service request requiring diagnostic support and included as part of documenting cause within the Avaya Diagnostic Methodology (ADM).
RCAC Regional Contract Adminsitration Centre.
RCCC Regional Customer Care Center (NL for EMEA, Singapore for APAC)
RCM Regional Contract Manager.
RCM Registration Confirmation Message.
RCM Resource Control Manager (MPS)
RCoE Regional Center of Excellence.
RDAC Remote Diagnostic Analysis Center.
RDAU Remote Diagnostic Access Unit.
RDBMS Relational Database Management System.
RDC Remote Desktop Connection.
RDFI Receiving Depository Financial Institution.
Reactive Monitoring Interval The interval at which monitoring messages (e. g. SIP OPTIONS messages) are sent to check the connection to the other end of a SIP trunk that is believed to be currently unavailable.
Record Document stating results achieved or providing evidence of activities performed. NOTE 1 Records can be used, for example, to document traceability and to provide evidence of verification, preventive action and corrective action. NOTE 2 Generally records need not be under revision control. Category: Quality; Source: ISO 9000:2000.
RED Random Early Discard.
Reference Configuration The verified (tested) configuration for an Avaya Solution intended to serve as a template for solution designs.
Regrade Alteration of the grade of a nonconforming product in order to make it conform to requirements differing from the initial ones. Category: Quality; Source: ISO 9000:2000.
Release Permission to proceed to the next stage of a process. NOTE In English, in the context of computer software, the term “release” is frequently used to refer to a version of the software itself. Category: Quality; Source: ISO 9000:2000.
Remote Technical Services (RTS) The TSO is an Engineering Center that incorporates diverse organizations, supporting diverse products, linked by technology and processes. The TSO supports Enterprise and SME Voice switches, Unified Communications, CRM, Collaboration, and Data. Our focu.
REN Ringer Equivalence Number.
Repair Action on a nonconforming product to make it acceptable for the intended use. NOTE 1 Repair includes remedial action taken on a previously conforming product to restore it for use, for example as part of maintenance. NOTE 2 Unlike rework, repair can affect or change parts of the nonconforming product. Category: Quality; Source: ISO 9000:2000.
Requirement Need or expectation that is stated, generally implied or obligatory. NOTE 1 “Generally implied” means that it is custom or common practice for the organization, its customers and other interested parties, that the need or expectation under consideration is implied. NOTE 2 A qualifier can be used to denote a specific type of requirement, e. g. product requirement, quality managementrequirement, customer requirement. NOTE 3 A specified requirement is one which is stated, for example, in a document. NOTE 4 Requirements can be generated by different interested parties. Category: Quality; Source: ISO 9000:2000.
Reseller Avaya looks to Resellers to provide end users with outstanding solutions through a combination of product sales, pre-sales and post-sales service. Resellers provide solutions as well as installation and maintenance services to end users, and will sometimes develop and resell industry specific vertical or horizontal applications.
Residuals Credit or debit balance on an invoice after a credit was applied.
RET Regional Executive Team.
Return on Investment An assessment of the benefits (savings, productivity, margin on sales) versus the initial and ongoing costs.
Reverse Logistics The process for returning goods to Avaya for repair, replacement or credit; the process related to raising a credit.
Review Activity undertaken to determine the suitability, adequacy and effectiveness of the subject matter to achieve established objectives. NOTE Review can also include the determination of efficiency. EXAMPLE Management review, design and development review, review of customer requirements and nonconformity review. Category: Quality; Source: ISO 9000:2000.
Rework Action on a nonconforming product to make it conform to the requirements. NOTE Unlike rework, repair (3.6.9) can affect or change parts of the nonconforming product. Category: Quality; Source: ISO 9000:2000.
RF Radio Frequency.
RfA Return for Action.
RFA Remote Feature Activation - RFA is a web-based application that is used to create and deliver license files for Avaya products. The license files are created using information from the customer and the SAP order.
RFC Request for Comments.
RFE Remote Field Engineer.
RFI Request for Information.
RFP Request For Proposal.
RFQ Request for Quote.
RFS Request for Service. This form is the trigger for the Workload Integration Process (WIT).
RFU Remote Field Update.
RHEL Red Hat Enterprise Linux.
RIB Routing Information Base.
RICS Remote Implementation Cutover Support.
RIP Routing Information Protocol.
RL Reverse Logistics.
RLB Repeater Loopback.
RLSA Remote Local Secure Access.
RLT Reverse Logistics Team.
RLT Release Link Trunks.
RM Requirements Management.
RMA Return Material Authorization.
RMAF Return Material Authorisation Form.
RMATS Remote Maintenance Administration and Testing System.
RMB Remote Maintenance Board.
RMC Resource Management Center (support BCSI services)
RMC Rack Mounted Cabinet.
RMD Remote Maintenance Diagnostics.
RMD Remote Maintenance Device.
RMI Remote Method Invocation.
RMNS Remote Network Management Services.
RMO Repair Maintenance Organization.
RMP Risk Management Process.
RMS Referral Management System.
RNA RING NO ANSWER.
RNIS Remote Network Integration Services.
RNMS Remote Network Management Services.
RNO Remote Network Operations.
RoE Rest of Europe, i. e all European countries apart from Germany.
ROH Receiver Off Hook.
RoHS Restriction of Hazardous Substances mandate from European Union.
ROI Return on Investment -- An assessment of the benefits (savings, productivity, margin on sales) versus the initial and ongoing costs of a project.
ROI Relationships, Orders & Innovations. A sub team of Business Services, created 01/07. Director Paulette Booker/Carter.
ROIM Regional Offer Implementation Manager.
ROL Recording On Line.
ROM Regional Offer Manager.
ROM Read Only Memory.
RONA Redirect on no answer (feature in ACD that redirects a call if it isn’t answered within x rings)
ROOF Redirect on OPTIM Failure.
ROVER Repository of Virtually Everything Reusable.
RP Remaster Program.
RPC Remote Procedure Call.
RPIC Release Platform Identifier Codes.
RPL Regional Price List.
RPM Red Hat Package Manager.
RPN Routing Plan Number.
RPO Recovery Point Objective - The point in time to which systems and data must be recovered after an outage. (e. g. end of previous day's processing). RPOs are often used as the basis for the development of backup strategies, and as a determinant of the amount of data that may need to be recreated after the systems or functions have been recovered. - CK.
RPQ Request for Project Quotation.
RPS Remote Preventative Services.
RRAS Routing and Remote Access.
RRTU Recurring Right To Use.
RS Resorce Scheduler.
RSA Remote Supervisor Adaptor. A type of remote maintenance board.
RSC Regional Support Center.
RSCL Remote Socket Control Link.
RSE Remote Solutions Engineer.
RSE Regional Solutions Engineer.
RSI Resource Software International.
RSL Regional Sales Leader.
RSM Regional Service Manager.
RSMLT Routed Split Multilink Trunking.
RSP Route Services Processor.
RSS Relationship Selling Skills; training offered to Sales org by ProudFoot. Consists of: (1) Developing (2) Building (3) Presenting (4) Proposing.
RSS Originally RDF Site Summary; most frequently used as Really Simple Syndication.
RSSI Radio Signal Strength Indication.
RssWin Remote Shelf Service for Windows.
RSTP Rapid Spanning Tree Protocl.
RSVP-TE Resource Reservation Protocol - Traffic Engineering.
RTA Real Time Adherance Real Time Adherance special CMS reporting set up takes data and ftps to another server -
RTC Real Time Clock.
RTM Real-Time Monitor.
RTNR Real Time Network Routing.
RTO Recovery Time Objective - The period of time within which systems, applications, or functions must be recovered after an outage (e. g. one business day). RTOs are often used as the basis for the development of recovery strategies, and as a determinant as to whether or not to implement the recovery strategies during a disaster* situation. SIMILAR TERMS: Maximum Allowable Downtime. - CK.
RTP Real-time Transport Protocol.
RTP-level silence suppression.
RTS Runtime Topology Service - Internal System Manager process.
RTSP Real-Time Streaming Protocol.
RTU Right To Use (Software)
RUK Reusable Upgrade Kit.
RV Residual Value.
RWH Required Work Hours.
RWT Required Work Time.
S&U Sales and Use Tax.
S/C Short Circuit.
S0 S Zero; 4-wired interface for digital phones.
SA Software Associate.
SA Speech Access for Communication Manager (SA for CM)
SA Support Advantage.
SaaS Software as a Service.
SABME Set Asynchronous Balanced Mode Extended.
SAC Secure Access & Control, SAC provides protection against unauthorized access to a corporation's computing systems that share a LAN with communication systems. This protection is realized through the adoption of secure IP-VPN or Frame Relay connectivity a.
SAC Send All Calls.
SAFE Software and Firmware Entitlement.
SAFER Switch Architecture for Extreme Resiliency.
SAL Secure Access Link.
SAL Mon "Service Level Agreement Monitor -
A network monitoring tool that constantly monitors a customer network to detect network problems before they affect applications and result in degration of business critical applications."
SAM Security Accounts Manager.
SAML Security Assertion Markup Language.
SAML IDP SAML Identity Provider.
SAMP Server Availability Management Processor. This module is in the S8500B server and acts as a remote maintenance board. See RSA.
SAO Strategic Accounts Organization (-> now: Global Accounts Organization)
SAP Systeme, Anwendungen und Produkte in der Datenverarbeitung or Systems, Applications, and Products in Data Processing.
SAP SAP is the main database that Maestro receives information from. This information includes, customer address records, entitlements, equipment coverage and dates of coverage, material codes, serial numbers and so forth. SAP is the main database and appli.
SAP B&I Avaya’s system application of record for billing. Also used for customer master data, order entry, and revenue recognition. SAP is the main database that Maestro receives information from. This information includes, customer address records, entitlements,
SAR System Activity Report.
SAR Self Assessment Report (DISA)
Sarbanes-Oxley See SOX.
SAS Service Agreement Supplement.
SASM Strategic Applications Support Manager.
SASO Saudi Arabian Standards Organisation.
SAT System Administration Terminal.
SAT System Access Terminal, Definity, replaced by ASA at customer sites.
SATA Serial Advanced Technology Attachment.
SAUM Speech Access User Management.
SB see StoryBoard.
Example: if you need ONSITE coverage in EMEA Nordic you can sold Onsite coverage via Special Bid and it is subject to (VM) Vendor Management approval"
SBA Special Bid Authorization.
SBC Session Border Controller.
SBD Small Business Division.
SBS Separation of Bearer & Signaling.
SBT Solution Business Team.
SC Systems Consultant.
SC Service Coordinator.
SCC Single Carrier Cabinet.
SCCAN The Seamless Converged Communications Across Networks (SCCAN) solution offers voice and data access from a single SCCAN handset integrated with a deskset phone across the corporate Wireless Local Area Network (WLAN) and public Global System for Mobile.
SCE Service Creation Environment.
Scheduled Ship Date The date that the CSC requests the warehouse(EDC) to begin to pick, pack & ship the order.
SCM Supply Chain Management.
SCM Software Configuration Management.
SCN Small Community Network.
SCN Service Class Names.
SCN Switch Control Node.
SCP Secure Copy.
Scrap Action on a nonconforming product to preclude its originally intended use. EXAMPLE Recycling, destruction. NOTE In a nonconforming service situation, use is precluded by discontinuing the service. Category: Quality; Source: ISO 9000:2000.
SCSI Small Computer System Interface.
SD Service Delivery.
SDC Scopia Desktop Client.
SDK Spelling Don't Count.
SDK Software Development Kit (tool to ease development of applications)
SDLC Software Development Life Cycle.
SDN Software-Defined Network.
SDP Session Description Protocol.
SDS Scopia Desktop Server.
SDSC Sales & Design Support Centre.
SDSL Synchronous Digital Subsrciber Line. Broadband conection in which upstream and downstream connection speeds are the same.
SDT Service Desk Technician.
SDU Synchronous Data Unit.
SE Sales Engineer.
SE Solution Element (as in SE ID#)
SE DEM syncronization Engine.
SE Serviceability Engineer (Avaya Client Services)
SE ID SE ID = Solution Element ID. The unique identifier for a device-registered instance of a Solution Element Code. This is the target platform which is being remotely serviced or accessed by this solution. Solution Elements are uniquely identified by an ID c.
SEI Software Engineering Institute (of Carnegie Mellon University)
SEID Service Element Identification.
Sell Thru Sell Thru: Avaya sells a solution through a 3rd party (e. g., GSI, Indirect). Avaya does not have a contractual relationship with the end user customer for products. The 3rd party has the right to resell. It can differ from country to country.
Sell To Avaya sells a solution to the end user customer. Avaya has a contractual relationship with the end user customer. End user customer has no right to resell.
Sell With Sell With: Avaya partners with a GSI, a BP, or 3rd party to sell a solution to an end user customer. Each party is responsible for delivering their own part of the solution and has their own contractual relationship with the end user customer.
SER Services Edge Router (Nortel product)
SERF Services Engagement Request Form.
Service Delivery Platform Service Delivery Platform is a new, underlying software layer upon which Avaya applications are going to be deployed. The platform is SOA based, which means that applications are implemented as a set of services. The SDP has both a SIP Container for SIP.
service level A ratio of the number of transactions meeting a set criterion for goodness to the total number of transactions.
Service Provider A telecommunications service provider. An organization that provides connections to a part of the Internet.
Service Support Request /
SES SIP Enablement Services.
SF Switch Fabric.
SFA Sales Force Automation.
SFAP Software and Firmware Access Policy.
SFDC Sales Force dot com.
SFF Small Form Factor.
SFP Small Form-factor Pluggable.
SFTP Secure File Transfer Protocol.
SGA System Global Area.
SHA Secure Hash Algorithm.
Sharepoint Document repository that reduces the time required to locate documents as well as reduces the amount of bandwidth used in email from sending documents. Increases collaboration efforts through the sharing of files and documents.
SHOPS Soft/Hardware Order Processing System.
Short Message Service Short Message Service - text messages you can recieve on mobile phones and PDA's.
SI Systems Integrator - Avaya collaborates with Systems Integrators to translate our technologies into tangible business solutions, which intrinsically position the value of business communications within the broader scope of SI offers. SI offers skills in areas such as consulting, complex systems integration, application development, project management and business reengineering across virtually all aspects of a customers’ business.
SI/SP Service Integrator/Service Provider.
SIC Systems Implementation Coordinator.
SID System Identification.
SID Station Identification.
SID Service Identification.
SID System Identifier.
Siebel The systems Avaya uses to track sales.
Siebel GCT Siebel is an Oracle brand for a CRM application environment. Some Avaya products, such as MMCC, integrate with Siebel applications. Siebel Sales has been used at Avaya internally, but now we have the Siebel GCT (Global Customer Ticketing) application, bas.
SIF Site Implementation Form.
SIG Secure Intelligent Gateway Used as part of Avaya Global Managed Svcs ability to monitor devices on a customer's network. Intel/RedHat server with custom code/scripts and software.
SIL Solution Interop and Test Lab, also referred to as the SITL. This is the technical organization that performs DevConnect Compliance Testing and other interoperability tests with third party solutions.
SIL Solution & Integration Lab.
SIM Services Integration Manager.
SIMM Single In-Line Memory Modules.
SIMPLE SIP for Instant Messaging and Presence Leverage and Extensions.
SIP Session Initiation Protocol.
SIP A/S SIP Application Server.
SIP AS SIP Application Server - SIP development and runtime platform for Session Manager.
SIPOC Supplier Input Process Output Customer.
SIT Special Information Tone.
SITL Solution Interop and Test Lab, also referred to as the SIL. This is the technical organization that performs DevConnect Compliance Testing and other interoperability tests with third party solutions.
SK Solution Kits.
SKU Stock-Keeping Unit.
SKU Stock-Keeping Unit.
SLA Service Level Agreement, an agreement between a user and a service provider, defining the nature of the service provider and establishing a set of metrics to be used to measure the level of service provided measured against the agreed level of service.
SLA mon Service Level Agreement monitor.
SLE State & Local Education (government accounts)
SLIC SRP Line Interpreter Control (MPS)
slm Service Level Maximiser.
SLO Service Level Objective.
SLP Special Leave Program.
SLRP Services Leadership Rotational Program.
SLS Straight Line Set.
SLS Standard Local Survivability.
SM Session Manager.
SMA Solution Management Assurance The mandatory process of ensuring that the solution design and implementation coordination are based upon technically accurate information that will result in a workable solution that meets customer expectations and scope of.
SMART Tool Sales Marketing Account Review Tool--tool that can be used during maintenance save attempts by pulling up customer's repair data.
SMB Small-Medium Business.
SMB Server Message Block, the protocol that defines a series of commands used to pass information between network computers.
SMBS Small and Medium Business Solutions.
SMBSP Software, Small and Medium Business Solutions.
SMC SAP Material Code.
SMD Solutions Marketing Division.
SMDI Simplified Message Desk Interface.
SMDR Station Message Detail Recording.
SME Small & Mid Enterprise.
SME Subject Matter Expert.
SMGR System Manager - Central management application for Avaya Aura. System Manager 6.1 begins the merger of UCM functions into System Manager with single sign on and single launch point on a single server.
SMI System Management Interface.
SMIL Synchronized Multimedia Integration Language.
SMLT Split Multilink Trunking.
SMM Social Media Manager.
SMS System Management Service.
SMS Short Message Service.
SMT System Manager Terminal.
SMTP Simple Mail Transfer Protocol.
SN Supplier Network.
SNA Systems Network Architecture.
SNAFU Situation Normal, All Fouled Up.
SNC Switch Node Carriers.
SNET South New England Telephone.
SNI Switch Node Interface.
SNMP Simple Network Management Protocol.
SNR Signal to Noise Ratio.
SNSC Shanghai Nortel Semiconductor Corporation.
SNTP Simple Network Time Protocol.
SO Service Order.
SOA Service-Oriented Architecture.
SOA Schedule of Authorization.
SOC Sales Operations Center.
SOD Strategic Offer Development.
SOD Segregation of duties.
SOE Standard Operating Environment.
SOE Small Office Edition.
Soft Commitment Dollars flagged as being committed to pay by the customer but we have not been given supporting details such as check number, wire date, etc.
Softphone An IP telephone client for Windows-based PCs. It provides access to productivity-enhancing Avaya Communication Manager features such as: multiple call appearances, transfer, and conference. Working remotely has never been easier with access to capabilit.
Softswitch A generic term for any open application program interface (API) software used to bridge PSTN and VoIP by separating the call control functions of a phone call from the media gateway (transport layer).
SOIR Sales Out and Inverntory Reports = reporting from distributors to us on product sales out and products in their warehouse.
Solution the end output to a customer request.
Solution The full breadth of products and services that deliver on the value proposition, as a customer defines.
Solution Support Organization (SSO) The SSO provides remote technical support for complex, enterprise level products within Avaya's Customer Relationship Management (CRM) and Unified Communications Solutions (UCS) Applications portfolio. This geographically diverse organization includes sup.
Solution Verification/SV Tests the solution via customer configurations and usage scenarios.
SOM Service Offer Manager.
SOP Simplified Order Process.
SOP Sales Order Processing.
SOP Standard Operating Procedures.
SOR Sales Out Report.
SOS Save Our Switch.
SOSC Service Operations Support Center.
SOSP Service Offerings & Support Plan.
SOW Statement of Work.
SOW Scope of Work.
SOX Sarbanes-Oxley Act US legislation that governs the reporting of effective business controls. Named after the senator that lead the drafting of the bill, it was introduced in teh wake of scandals such as Enron, and imposes strict reporting requirements.
SP Service Provider.
SP Service Power - Allows managers to do real time scheduling of technicians based on geography and the training level of the technician.
SPAN Switched Port Analyzer.
SPARC Scalable Processor Architecture.
SPAT Switch Pull Analyzer Tool.
SPB Shortest Path Bridging.
SPBM Shortest Path Bridging MAC.
SPBV Shortest Path Bridging VID.
SPC Strategic Parts Centers.
SPD Service Provider Division.
SPD Status Pending Dispatch.
SPE Special Priced Element.
SPE Service Price Element - for T&M billing.
SPE Switch Processing Element.
Specification Document stating requirements. NOTE A specification can be related to activities (e. g. procedure document, process specification and test specification), or products (e. g. product specification, performance specification and drawing). Category: Quality; Source: ISO 9000:2000.
SPI Sensitive Private Information.
SPI Switch Protocol Interpreter links.
SPID Service Profile Identifier.
SPM Services Program Manager.
SPOA Single Point of Accountability.
SPOC Service Provider Order to Cash.
SPOC Single Point Of Contact.
SPP Select Product Program.
SPR Status Pending Refer.
SPS Sync Point Services.
SPUP Service Provider Utility Poller.
SQE Supplier Quality Engineer.
SQE Supplier Quality Engineer.
SQE Supplier Quality Engineer.
SQL Structured Query Language.
SR Secure Router.
SRAD System Requirements and Architecture Document.
SRAT Software Royalty Automation.
SRE Survey Response Element.
SREPN Survivable Remote Expansion Port Network.
SRFS Service Request Fulfillment System.
SRG Survivable Remote Gateway.
SRGS Speech Recognition Grammar Specification.
SRK Software Release Kit.
SRM Software Release Management.
SRP Survivable Remote Processor.
SRP Startup & Recovery Process (MPS)
SRS Software Release Subscription.
SRTP Secure Real-time Transport Protocol.
SRV Survey Response Value.
SS Software Support.
SS+U Software Support Plus Upgrades.
SS7 Short for Signaling System 7, a telecommunications protocol defined by the International Telecommunication Union (ITU) as a way to offload PSTN data traffic congestion onto a wireless or wireline digital broadband network. The SS7 network and protocol.
SSA Sales Support Analyst.
SSA Shared System Access.
SSCAN Seamless Converged Communications Across Networks.
SSD Solid State Device.
SSDP Secure Services Delivery Platform - Provides a seamless, secure, multi-vendor, multi-channel access to Avaya tools/expersts/information and secure access to customers equipment for Services. It is a new framework that supports multiple offers and products. Users access everything through secure connections to communicate with various application databases.
SSE Siebel Sales Enterprise.
SSE Solution Support Engineering - Formerly known as Tier 4. SSE represents the R&D support for all of the products in Avaya.
SSE Backbone Engineering - Formerly known as Tier 3. BBE represents the services support for all of the products in Avaya.
SSE Software Solutions & Editions (in ASD)
SSG Secure Services Gateway (replacing ASG)
SSH Secure Shell.
SSID Service Set Identifier.
SSL Secure Sockets Layer.
SSML Speech Synthesis Markup Language.
SSO Single Sign On.
SSON Site-Specific Option Number.
SSP Service Support Plans.
SSP Size Sensitive Ports (Definity)
SSP Standard Service Pack.
SSP Speech Signal Processor.
SSP Service Switching Point.
SSQT Single Site Quote Tool.
SST System Support Team.
SSU Software Support Update.
ST Solution Team.
STARS Services Tools and Applications Remote Support.
STE Secure Telephone Equipment.
STG Spanning Tree Group.
STIG Security Technical Implementation Guides (DISA)
STIP Short Term Incentive Plan.
STM Sales Team Member.
STO Stock Transfer Order.
STO Solutions Technology Office.
Stocking item Any product, such as telephone sets & circuit packs, which are stocked in the Avaya Warehouse(EDC).Generally this type of product has the shortest delivery interval.
StoryBoard A facility within the Nimbus control process mapping tool that allows an end to end process to be recorded in a series of horizontal steps, that can be played back through a web browser so that users have a very simple navigation experience.
STP Spanning Tree Protocol.
STS Software Technical Services.
STU Secure Telephone Unit.
SUB Subscriber (customer)
SUM Software Update Manager.
Sunny day The normal mode of a Centralized branch in which the phones get their call processing service from the central servers over the WAN.
Supersession Means Substitution - Any Item that has been replaced by a Newer Version.
Supplier Organization or person that provides a product. EXAMPLE Producer, distributor, retailer or vendor of a product, or provider of a service or information. NOTE 1 A supplier can be internal or external to the organization. NOTE 2 In a contractual situation a supplier is sometimes called “contractor”. Category: Quality; Source: ISO 9000:2000.
Survivable Station A branch phone that normally gets its call processing service from central servers over the WAN, and if connection to the center is lost then the phone gets service locally from a survivable server such as B5800 Branch Gateway.
Suspense Payments that could not be applied to SAP due to a lack of remit info.
SUT System Under Test (JITC)
SV Scanning Vendor.
SV System Verification.
SVAR Service Archive - bundle file that includes executable code (EAR). This bundle is the starting point (file downloaded from PLDS) for most application Snap-Ins.
SVGSA Single View Global Service Agreement.
SVID Server Identification number.
SVP SpectraLink Voice Priority server.
SWD Status Working Dispatch (TECH IS ON THE WAY)
SWI Swich Interface.
SWIFT Society for Worldwide Interbank Financial Telecommunication.
SWINS Switch Integrations.
SWON Staging Work Order Number.
SWR Status Working Refer.
SWT Status Working Test.
SYNT Shenyang Nortel Telecommunications.
SYSAM System Access and Maintenance.
System Set of interrelated or interacting elements. Category: Quality; Source: ISO 9000:2000.
T&Cs Terms & Condições.
T&M Time & Materials.
T1 24 channel circuit T-Pipe, T-carrier, or T-span.
TAA Trade Agreement Act.
TAC In-country Avaya Technical Assistance Center.
TAC Technical Adaptation Committee - a Committee created by the European Union Directive on Waste Electrical and Electronic Equipment (WEEE) and the Directive on the Restriction of Certain Hazardous Substances (RoHS). The TAC has members from all 25 Member St.
TAC Trunk Access Code.
TAG Transformation Assurance Group.
TAM Territory Account Manager.
TAOS Test Alarm Origination System.
TAP Tuition Assistance Program.
TAS Target Account Selling.
TAS Telephone Answering Service.
TAS Transaction Assembler Script.
TaT Turn around Time - Ticket or process start to finish. Used on reports.
TBD To Be Defined.
TBD To Be Determined.
TC Testing Coordinator.
TCAD TMS Configuration & Alarm Daemon (MPS)
TCE Telephone Company Engineered.
TCM Troubleshoot Call Processing and Maintenance.
TCO Total Cost of Ownership.
TCP Transmission Control Protocol.
TCPA Telecommunications Consumer Protection Act (national telecom organization generating rulings to protect consumers)
TcR Team center Requirements.
TCSS Technical Consulting System Support.
TDC Terminal Control Driver.
TDD Teletype Display.
TDM Time Division Multiplex; a technical term but also synonyme for digital (non IP) phones. Por exemplo. 2400, 1400, 9400 phones are TDM.
TDR Test Discrepency Report (JITC)
TDS Tone and Digit Switch.
TEA Technical Escalation activity.
Tech Workbench (TWB) The Technician Workbench Web Portal (TWB) supplies technicians with useful information necessary for their daily production. In the Portal are Contact Lists, FAQs, useful links, descriptions of problems with fixes and information, tools for tracking and.
Technical expert Audit person who provides specific knowledge of or expertise on the subject to be audited. NOTE 1 Specific knowledge or expertise includes knowledge of or expertise on the organization, process or activity to be audited, as well as language or cultural guidance. NOTE 2 A technical expert does not act as an auditor in the audit team. Category: Quality; Source: ISO 9000:2000.
Technician Services Through investments in and focus on voice, data, and convergent network support, Technician Services delivers World Class service to our customers by leveraging the talent and dedication of our associates, while working with our sales partners, both direc.
TEG Terminating Extension Group.
Temperature A rating of how upset a customer is based on their recent customer service experience.
TERM Terminal or Termination.
Terminology is the study of terms and their use.
TERMS Type of Maintenance.
Test Determination of one or more characteristics according to a procedure. Category: Quality; Source: ISO 9000:2000.
TFPC Toll Fraud Prevention Committee.
TFTP Trivial File Transfer Protocol.
TGNT Tong Guang-Nortel.
THM Tech Help Me.
Threshold A predetermined dollar amount by bucket that drives an account to be treated by a Care Agent.
TIC Telephone Interface Card.
Tier II The Tier II function is performed by a remote technician or engineer who should have the following skills:· Full working knowledge of the system· The ability to perform all administrative functions, such as being able to program ARS or features· The abil.
Tier III Usually a remote engineer that has in-depth knowledge of Avaya products and a broad level of experience in product functionality and connectivity. If the Tier III Engineer cannot resolve a trouble in the allotted time, he/she will escalate the problem to.
Tier IV A Tier IV/Sustaining Engineer is usually a remote engineer that has in-depth knowledge of Avaya product(s) and the infrastructure on which the product(s) is supported. The primarily role of a Tier IV Engineer is to handle issues escalated by Tier III to.
TIEU Technical Instructor End User.
TIFF Tag Image File Format.
TIV Trouble Identification Visit.
TLA Two/Three Letter Acronym.
TLS Transport Layer Security.
TLV Type Length Value.
TM Trust Management.
TMC Technical Marketing Center.
TMI Too Much Information.
TMI Time & Material Invoice.
TMI Texas Micro Instruments.
TMS Time Multiplexed Switch.
TMS Template Management Service.
TMS Telephony Media Server (MPS)
TMT Translation Migration Tool.
TN Telephone Number.
TN Terminal Number.
TNB Terminal Number Block.
TNE The Nortel Edge.
TO Transfer Order.
TOB "Technical Onboarding.
TOOS Totally Out of Service.
Top management Person or group of people who directs and controls an organization at the highest level. Category: Quality; Source: ISO 9000:2000.
TOPS Time Off Planning Service, See Gates MacDonald TOPS -
ToR Top of Rack.
ToS Type of Service.
TOU Terms Of Use.
TP Technical Prospectus.
TPIN Telephone Personal Identification Number.
TPL Third Party Location (Material Stocking)
TPN Timing Priority Number.
TPR Test Problem Report.
TRACE Trouble Reporting Analysis Completed Evaluation.
Traceability Ability to trace the history, application or location of that which is under consideration. NOTE 1 When considering product, traceability can relate to: a) the origin of materials and parts, b) the processing history, and c) the distribution and location of the product after delivery. NOTE 2 In the field of metrology the definition in VIM:1993, 6.10, is the accepted definition. Category: Quality; Source: ISO 9000:2000.
Treat An account that must be worked by a Care Rep based on predetermined thresholds.
TRILL Transparent Interconnect of Lots of Links.
TRIP TMS Routing Interface Process (MPS)
TRNSNT SSG TRANSIENT GENERIC SERVICES IP DEVICE.
TS Telephony Server.
TS&D Technology Strategy & Desenvolvimento.
TSAPI Telephony Server API.
TSC Technical Service Center (Large business)
TSC Temporary Signaling Connections.
TSCS Time Since Customer Status.
TSC-SS TSC - Support System.
TSE Traffic Study Expert.
TSI Time Slot Interchange.
TSLU Time Since Last Update.
TSM Transaction State Machine.
TSM Territory Services Manager.
TSO Technical Services Organization.
TSO Technical Support Organization - The TSO is an Engineering Center that incorporates diverse organizations, supporting diverse products, linked by technology and processes. The TSO supports Enterprise and SME Voice switches, Unified Communications, CRM, Collaboration, and Data. Our focus is around customer, technician, business partner and engineering support, for our associates to be able to serve our customers to the greatest extent possible.
TSO Technical Service Organization (includes NSAC, TSC, and Largo)
TSP TAPI Service Provider.
tsqs Telephony Server Queue Statistics Server.
TSTest Telephony Services Test.
TT PAD Touch Tone Pad.
TTC Target Total Compensation.
TTG Touch Tone Gate.
TTI Terminal Translation Initialization.
TTL Time to Live.
TTN Trouble Ticket Number.
TTR Touch Tone Receiver.
TTR Time To Resolution.
tts Time-to-Service (TTS)
TTTN Tandem Tie Trunk Network.
TTY Text Telephone (teletype)
TTYoIP Teletype over Internet Protocol.
TUI Telephone User Interface.
TV Technical Validation.
TWAIN is a standard for acquiring from image scanners: an image capture API for Microsoft Windows and Apple Macintosh operating systems. The word TWAIN is not officially an acronym, however, it is widely known as an acronym for "Technology (or Toolkit or Thing)
TWB Tech WorkBench - The Technician Workbench Web Portal (TWB) supplies technicians with useful information necessary for their daily production. In the Portal are Contact Lists, FAQs, useful links, descriptions of problems with fixes and information, tools for tracking and reporting, and much more including provisioning and registration information. The TWB was developed as a vehicle to push information out to the field technicians. Pagers receive work orders, tickets, provide status, order parts, report time and interactive messaging and simple web pages.
twblite create password for twblite.
TWERM Training, Wiring, Enhanced Response, Remote Administration, Moves.
UAC user agent client.
UAT User Acceptance Test.
UBP User Based Policies.
UC Unified Communication.
UCaaS Unified Communication as a Service.
UCAI Unified Communications All Inclusive ("UCAI")
UCC Uniform Commercial Code.
UCC Unified Communications Center 1.2 speech access for IBM Lotus Notes.
UCD Uniform Call Distribution.
UCE UCE - Unified Communication (UC) Editions are simple logical bundles of software and licenses. See UC Editions for what is presently included in UC Editions.
UCM Unified Communications Management - Central management application for CS1000, CallPilot, and other former Nortel applications. System Manager 6.1 begins the merger of UCM functions into System Manager with single sign on and single launch point on a single server.
UCR Update Customer Records.
UCS Unified Communication Solutions.
UDP User Datagram Protocol.
UDPL User Defined Price List.
UI User Interface.
UID User identification.
UL Underwriter Laboratories.
UM Unified Messenger.
UM Unified Messaging.
UML Unified Modeling Language.
UMR Unified Media Routing.
UMS Unified Messaging System.
Unapplieds Outstanding credits.
UNC Uniform Naming Convention.
UNI User to Network Interface.
Unidentified Credit Process Credits where the owner cannot be found or identified so money is moved to the Liability GL.
UNIX Disk operating system developed by Bell Labs.
UNSPSC United Nations Standard Products and Services Codes.
UOM Unit of Measure.
UPAM Universal Paging Access Module.
UPC Utility Price Codes.
UPM User Profile Management.
UpN 2-wired interface for digital phones.
UPP Upgrade Protection Plan.
UPS Uninterruptable Power Supply.
URI Uniform Resource Identifier.
URL Uniform Resource Locator.
USB Universal Serial Bus.
USM Unsolicited message.
USP Unified System Platform.
USPS United States Postal Service.
UTC Universal Coordinated Time.
UUI User to User Interface.
UUID Universal Unique ID.
V&V View and Verify (DISA/JITC)
VAD Value Added Distributor.
VAD Voice Activity Detection.
VADM View, add, delete, modify.
VAL Voice Announcements over the LAN.
Validation Confirmation, through the provision of objective evidence, that the requirements for a specific intended use or application have been fulfilled. NOTE 1 The term “validated” is used to designate the corresponding status. NOTE 2 The use conditions for validation can be real or simulated. Category: Quality; Source: ISO 9000:2000.
VAM Voice Announcement Manager.
VAMP Voice Application Management Process.
VAN Value Added Network.
VAR Value Added Reseller.
VARs Value Added Resellers.
VAS Value Added Services - the old name for what is now Outsourcing Services.
VAT Value Added Tax.
VBPC Voice Bridge-PC.
VCC Voice Compression Cassette.
VCC Virtual Call Centre.
VCM Voice Compression Modules.
VCP Video Collaboration Pack. Valid until 31-December-2011.
VCU Voice Control Unit.
VDA Variable Defaults Administrator.
VDI Virtual Desktop Infrastructure.
VDN Vector Directory Number.
VDT Video Display Terminal.
VDU Vesp Data Unit.
Vector A series of programmatic steps, associated with one or more VDNs, that guide call flow (routing, wait treatments, time-of-day checks, announcements).
VENA Virtual Enterprise Network Architecture.
vengine Voice application Engine (MPS)
Verification Confirmation, through the provision of objective evidence, that specified requirements have been fulfilled. NOTE 1 The term “verified” is used to designate the corresponding status. NOTE 2 Confirmation can comprise activities such as: a) performing alternative calculations, b) comparing a new design specification with a similar proven design specification, c) undertaking tests and demonstrations, and d) reviewing documents prior to issue. Category: Quality; Source: ISO 9000:2000.
VESP Voice Enhanced Services Platform.
VID VLAN Identifier.
VILT Virtual Instructor Led Training.
Virtual Services Platform 9000 Avaya Data Product - High end 8.4Tbps modular core Ethernet routing switch.
VLAM Variable Labor Average Material.
VLAN Virtual Local Area Network.
VM Virtual Memory.
VM Virgin Media.
VM Vendor Management.
VM Virtual Machine.
VMAAP Visual Maintenance and Administration Panel.
VMD Voice Mail Domain.
VMDI Voice Memory Disk Interface (MPS)
VMI Voice Mobility International.
VMI Voicemail Integration.
VMM VoIP Monitoring Manager, part of the Integrated Management offer.
VMM Voice Memory Manager (MPS)
VMSC Voice Mail System Configuration.
VMST VENGINE Message Server - Extended (MPS)
VMT VENGINE Message Translator (MPS)
VMWARE Voice Mail ware <br> Also, VMware a company that sells Virtual Server softwae (GSX and ESX)
VNMA Voice Network Management Assist offer, previously known as Qualnet.
VO Virtual Office.
VOA Voice Over Announcement.
VOC Voice of the Customer.
VOIP Voice Over Internet Protocol: The technology standards that allow Internet telephony. VoIP provides the capability for live voice communication over the Internet so that you can talk using the multimedia capabilities of your computer the same way you wo.
VoIP Voice over Internet Protocol.
VOS Vendor Order Status.
VOS Voice Operating Software (MPS)
VOX Voice Operating eXchange.
VP Vice President.
VP Voice Portal.
VPFM Visualization, Performance and Fault Manager.
VPIM Voice Profile for Internet Mail.
VPMS Voice Portal Management System.
VPN Virtual Private Network.
VPNM VoiceMail Pro Network Messaging.
VPOC Vendor Point Of Contact - Designated first point of contact for work requests in a contracted external organization.
VPS Virtualization Provisioning Service.
VRC Variable Resource Chassis (MPS)
VRF Virtual Routing and Forwarding.
VRL Voice Recording Library.
VRNMS Voice Remote Network Management Services.
VRRP Virtual Router Redundancy Protocol.
VRU Voice Response Unit.
VSF Virtual Services Fabric.
VSN Virtual Switched Network.
VSOE Vendor Specific Objective Evidence.
VSP Virtual Services Platform.
VT Voice Terminal.
VT Virtual Terminal.
VT Virtual Team.
VTC Video Technical Center.
VUAAS Video User Adoption Advisory Services is a a consulting-led service that identifies and segments end users according to how video collaboration will best serve them, while also establishing KPIs and metrics to measure the benefits of video collabora.
VUI Voice User Interface.
VVS Visual Vectors Server.
VXML Voice eXtensible Markup Language.
VXMLI VXML Interpreter (MPS)
W&M Weights & Measures.
w/c Week Commencing.
WACD Web Automatic Call Distribution.
WAN Wide Area Network.
WAP Wireless Application Protocol.
WAS WebSphere Application Server.
WATS Wide Area Telecommunications Service.
WC Wireless Controller.
WCBRI World Class BRI.
WCS Witness Contact Store.
WCSC World Class Service Centers (ITAC, MNC, ICSC, Golden Touch)
WCSS Web-Centric Self-Service.
WebEOR Web End of Run.
WebLM Web-based License Manager.
WebQ QQ is a customized version of the Avaya eContact Suite CustomerQ product. It has been designed by and for the Avaya CRM Technical Support and Engineering teams to track:· Customer Calls· Product Defects· Product Enhancements· Product Patches Members of t.
WebQQ QQ, an Avaya-By-Example application built using Avaya's Interaction Center (IC) product, is primarily used by Global Services Delivery (GSD) to escalate customer issues to GCS. WebQQ is the web interface to QQ, which uses the IC WebQ HTTP platform.
WebRTC Web Real Time Communication - snap in within CE to enable click to call capabilities from any web application (such as Click to Call, Chat, SMS, email button on company website) to any Avaya Aura endpoint.
WEEE Waste Electrical and Electronic Equipment - as defined by EU regulations governing their handling and disposal.
WEP Wired Equivalent Privacy.
WFB Wireless Fixed Base.
WFH Working from Home.
WFM Workforce Management -- Avaya Workforce Management is a key software application within Avaya Aura Workforce Optimization (WFO) solution suite -- this tool is targeted at contact center supervisors and agents, allowing them to automate agent forecasting, scheduling, adherence, eLearning and coaching requirements.
WFO Workforce Optimization -- current Avaya CC Solutions offer is Avaya Aura Workforce Optimization (WFO) - see Avaya Global Sales web portal for more info.
White Board A tool for coaches to use to help manage open cases in Maestro.
WIA Windows Integrated Authentication (Single Sign On)
WiFi Wireless Fidelity.
WIN Windows Into Nortel.
WINSPM System Programming and Maintenance for Windows.
WIP Work in Progress.
WIT If you require the Avaya IT Customer Care Center (AICCC) to begin providing new support or change existing support for a service, application, and/or site that affect multiple users this process is necessary. To initiate process, complete an RFS.
Witness Call Monitoring Improves productivity with regard to monitoring and providing feedback on customer contacts. Allows for positive impact on customer satisfaction.
Wizard a computer user interface that leads a user through dialog steps.
WLAN Wireless LAN.
WML Wireless Markup Language.
WON Work Order Number.
Work environment Set of conditions under which work is performed. NOTE Conditions include physical, social, psychological and environmental factors (such as temperature, recognition schemes, ergonomics and atmospheric composition). Category: Quality; Source: ISO 9000:2000.
Workforce Management (WFM) Refers to budgeting, forecasting, scheduling, time attendance, and recruitment planning of a company’s employees utilizing a comprehensive workforce management software solution to optimize contact center and agent performance.
WPA WiFi Protected Access.
WRED Weighted RED.
WRR Weighted Round Robin.
WRT Web Registration Tool.
WSA Waiting Session Accept.
WSDL Web Services Description Language is a platform-, language - and protocol independent standard for the description of Web services that exchange data.
WSO Web Subscriber Option.
WSP WAN Survivable Processor.
WSP WAN Spare Processor.
WT Wireless Telephone.
WTAI Wireless Telephony Application Interface.
WVADS Web-centric Voice Application Developer Suite (MPS)
WVS WebSphere Voice Server.
WYSIWYG What you see is what you get.
XCONN Cross connect.
XCR Unidentified Credit Process.
xDSL Generic digital subsctiber line. see ADSL and SDSL.
XFP 10 Gigabit Small Form Factor Pluggable.
XML eXtensible Mark-up Language.
XMPP Extensible Messaging and Presence Protocol.
XMS Expense Management System.
XOS Extreme Operating System.
XRF Cross Reference.
XTALK Cross talk.
XUI XUI is pronounced "Zoo-ey" and is derived from xUI, in which “X” represents any-medium. For example, a GUI is a Graphical User Interface, a TUI is a Telephone User Interface, and a XUI is an any-medium User Interface.
Y2K Credit Process Y2K class action litigation involving Avaya (and its predecessor Companies).`Although Avaya believed that the claims were merit less, it entered into a settlement agreement to resolve these cases. Pursuant to the settlement agreement, eligible class memb.
YST Yukon Standard TIme.
YTD Year To Date.
Z Wire Money that is transferred within Avaya between domestic and international entities.
RE: Avaya Acronym File.
Do things on the cheap & it will cost you dear.
RE: Avaya Acronym File.
D id Y ou T ry T urning I t O n A nd O ff A gain.
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter.
RE: Avaya Acronym File.
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: Avaya Acronym File.
I used to be an ACE. Now I'm just an Arse.
Red Flag enviado.
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FAQs: Negociação de futuros e opções na Índia.
Com a saída de badla do próximo mês, o mercado de ações verá a introdução de opções e futuros em grande forma. Para investidores que têm dificuldade em entender as terminologias associadas a opções e futuros, bem como seus modos de trabalho, seguem algumas explicações lúcidas.
Uma opção é um contrato, que dá ao comprador (detentor) o direito, mas não a obrigação, de comprar ou vender quantidade especificada dos ativos subjacentes, a um preço específico (greve) em ou antes de um prazo especificado (data de validade).
Subjacente - O título / ativo específico no qual um contrato de opções é baseado.
Quando o titular de uma opção exerce o seu direito de comprar / vender, é atribuído ao vendedor de uma opção selecionada aleatoriamente a obrigação de honrar o contrato subjacente, e este processo é denominado como Cessão.
Uma opção de estilo americano é aquela que pode ser exercida pelo comprador antes ou na data de expiração, ou seja, a qualquer momento entre o dia da compra da opção e o dia do seu vencimento.
Uma opção de compra dá ao titular (comprador / comprador longo), o direito de comprar a quantidade especificada do ativo subjacente ao preço de exercício na data de vencimento ou antes dela.
Uma opção de colocação dá ao titular (comprador / um que é comprador longo), o direito de vender a quantidade especificada do ativo subjacente ao preço de exercício em ou antes de um prazo de validade.
Uma posição de opção de compra coberta por uma posição oposta no instrumento subjacente (por exemplo, ações, commodities, etc.) é chamada de chamada coberta.
O valor intrínseco de uma opção é definido como o valor pelo qual uma opção é in-the-money ou o valor de exercício imediato da opção quando a posição subjacente é marcada para o mercado.
O valor do tempo é a opção do valor que os compradores estão dispostos a pagar pela possibilidade de a opção se tornar rentável antes do vencimento devido à mudança favorável no preço do subjacente. Uma opção perde seu valor de tempo quando sua data de expiração se aproxima. No vencimento, uma opção vale apenas o valor intrínseco. O valor do tempo não pode ser negativo.
Existem dois tipos de fatores que afetam o valor do prêmio da opção:
Os modelos de preços de opção teórica são usados ​​pelos comerciantes de opções para calcular o valor justo de uma opção com base nos fatores de influência mencionados anteriormente.
Opções Premium não é corrigido pelo Exchange. O valor justo / preço teórico de uma opção pode ser conhecido com a ajuda de modelos de precificação e, dependendo das condições de mercado, o preço é determinado por ofertas e ofertas competitivas no ambiente de negociação.
O preço de uma Opção depende de certos fatores, como preço e volatilidade do subjacente, prazo para expirar etc. A opção Gregos são as ferramentas que medem a sensibilidade do preço da opção aos fatores mencionados acima.
Uma calculadora de opções é uma ferramenta para calcular o preço de uma opção com base em vários fatores de influência, como o preço do subjacente e sua volatilidade, o tempo até a expiração, taxa de juros livre de risco, etc.
Instituições de desenvolvimento, fundos mútuos, IFs, FIIs, corretores, participantes de varejo são os jogadores prováveis ​​no mercado de opções.
Além de oferecer flexibilidade ao comprador na forma de direito de comprar ou vender, a grande vantagem das opções é a sua versatilidade. Eles podem ser tão conservadores ou tão especulativos quanto a própria estratégia de investimento.
Alta alavancagem, como investindo pequena quantidade de capital (em forma de prêmio), pode-se ter exposição no ativo subjacente de valor muito maior.
Se você antecipa um certo movimento direcional no preço de uma ação, o direito de comprar ou vender essas ações a um preço predeterminado, por um período de tempo específico, pode oferecer uma atraente oportunidade de investimento.
Opção é um contrato que tem um valor de mercado como qualquer outra mercadoria negociável. Uma vez que uma opção é comprada, existem as seguintes alternativas que um titular de opção possui:
O risco / perda de um comprador de uma opção é limitado ao prêmio que ele pagou.
O risco de um gravador de opções é ilimitado, onde seus ganhos são limitados aos prêmios ganhos. Quando uma chamada de entrega física descoberta for exercida, o escritor terá que comprar o ativo subjacente e sua perda será o excesso do preço de compra sobre o preço de exercício da chamada reduzido pelo prêmio recebido por redigir a chamada.
A escrita de opções é um trabalho especializado que é adequado apenas para o investidor experiente que entende os riscos, tem capacidade financeira e possui ativos líquidos suficientes para atender aos requisitos de margem aplicáveis. O risco de ser um lançador de opções pode ser reduzido pela compra de outras opções sobre o mesmo ativo subjacente, assumindo assim uma posição de spread ou adquirindo outros tipos de posições de hedge nas opções / futuros e outros mercados correlatos.
No mercado indiano de Derivativos, o Sebi não criou nenhuma categoria específica de escritores de opções. Qualquer participante do mercado pode escrever opções. No entanto, os requisitos de margem são rigorosos para os gravadores de opções.
As Opções do Índice de Ações são opções em que o ativo subjacente é um Índice de Ações para, e. Opções no S & P 500 Index / Opções no BSE Sensex etc.
As opções de índice permitem que os investidores ganhem exposição a um mercado amplo, com uma decisão de negociação e freqüentemente com uma transação. Para obter o mesmo nível de diversificação utilizando ações individuais ou opções individuais de equidade, seriam necessárias muitas decisões e negócios.
Opções de índice são eficazes o suficiente para atrair um amplo espectro de usuários, de investidores conservadores a traders de mercado de ações mais agressivos.
Contratos de opções em que o ativo subjacente é um estoque de capital, são denominados como Opções em ações. Eles são em grande parte opções de estilo americano em dinheiro liquidado ou liquidado por entrega física.
As opções podem oferecer ao investidor a flexibilidade necessária para inúmeras situações de investimento. Um investidor pode criar uma posição de hedge ou totalmente especulativa, por meio de várias estratégias que refletem sua tolerância ao risco.
As opções de ações negociadas em bolsa não são emitidas pelas empresas que as baseiam. As empresas não têm voz na seleção do patrimônio subjacente para as opções.
O detentor dos contratos de opções de ações não possui nenhum dos direitos que os detentores de ações de patrimônio têm - como direito a voto e direito a receber bônus, dividendos etc. Para obter esses direitos, o detentor de uma opção de compra deve exercer seu contrato e aceitar as ações de capital subjacentes.
Os títulos de antecipação de ações de longo prazo (Leaps) são opções de compra e venda de longo prazo em ações ordinárias ou ADRs.
Derivativos com payoffs mais complicados do que os calls e puts padrão europeus ou americanos são chamados de Opções Exóticas. Alguns dos exemplos de opções exóticas são como abaixo:
As opções Over-The-Counter são aquelas negociadas diretamente entre as contrapartes e são completamente flexíveis e personalizadas. Existe alguma padronização para facilitar a negociação nos mercados mais movimentados, mas os detalhes precisos de cada transação são livremente negociáveis ​​entre comprador e vendedor.
Como ações, opções e contratos futuros também são negociados em qualquer bolsa. Na Bolsa de Valores de Bombaim, as ações são negociadas no sistema BSE On Line Trading (BOLT) e as opções e futuros são negociadas no Sistema de Negociação e Liquidação de Derivativos (DTSS).
O subjacente para as opções do índice é o BSE 30 Sensex, que é o índice de referência dos mercados de capital indiano, composto por 30 scrips.
As primeiras opções de índice da BSE são baseadas no BSE 30 Sensex. As opções do Sensex seriam de estilo europeu de opções, ou seja, as opções seriam exercidas apenas no dia do vencimento.
Análise específica de portfólio de risco (SPAN) é um sistema de gerenciamento de risco reconhecido mundialmente desenvolvido pela Chicago Mercantile Exchange (CME). É um sistema de cálculo de margem baseado em carteira adotado por todas as principais Bolsas de Derivativos.
O SPAN identifica o risco global em uma carteira completa de futuros e opções, ao mesmo tempo em que reconhece as exposições únicas associadas a relacionamentos de risco inter-mês e inter-mercadorias.
O PC-SPAN é um programa fácil de usar para PC's que calcula os requisitos de margem de SPAN no final dos membros. Como o PC SPAN funciona:
A cada dia útil, a troca gera um arquivo de parâmetros de risco (parâmetros definidos pela troca) que pode ser baixado pelo membro.
Seria adotado um modelo de marketing baseado em portfólio (SPAN), que terá uma visão integrada do risco envolvido na carteira de cada cliente individual, composto por suas posições em todo o contrato derivado negociado no Segmento de Derivados.
No Exercício de uma Opção por um Titular de Opção, o software de negociação atribuirá a opção exercida ao lançador de opções aleatoriamente com base em um algoritmo especificado.
Um investidor tem que se registrar com um corretor que é membro do Segmento de Derivativos da BSE.
A bolsa está conduzindo programas gratuitos de conscientização de futuros e opções para corretores membros e seus clientes. Isso será realizado em todo o país para alcançar os investidores em geral.
Investimento a Longo Prazo.
Multiplique seu capital investindo.
tendências de longo prazo.
Ações Multi Bagger.
Crie riqueza para você.
rapidamente identificando mudanças nas tendências, acompanhando a tendência.
reserva de lucros no final da tendência.
Capture balanços de preços breves.
estoques de tendência em movimento rápido.
volatilidade de preços intra-dia das ações mais ativas em ambos.
BULLISH & amp; BEARISH Mercados.
gerar um fluxo constante de renda diária.
Futures Day Trading.
lucros máximos todos os dias.
contrato de futuros de alta liquidez.
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